MICHAEL GJERTSON, PMP

**** ******** ***** *****: 919-***-****

Garner, NC 27529 Email: acs9vw@r.postjobfree.com

Project Management Institute Certified Project Management Professional

ScrumStudy Scrum Master Certified

Areas of Expertise

Project Management

Schedule Management

Project Communications

Risk Management

Relationship Management

Effective Efficiency

Expectations Management

Quality Management

Project Documentation

Professional Experience

TeleHealth Services, Raleigh, NC January 2014 - Present

Project Manager, Interactive Systems

Interactive Systems Project Manager for TIGR, SmarTigr, iTigr and IPTV:

oPatient Education and Engagement Systems designed to assist healthcare providers with improvement of patient satisfaction and HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores via an enhanced patient experience.

Planned & Managed SmarTigr, iTigr & IPTV initiatives for acquired customer sites, including:

The Johns Hopkins Hospital, MD Atlantic Health System: Morristown Medical Center, NJ

Greenwich Hospital, Yale New Haven Health, CT Atlantic Health System: Newton Medical Center, NJ

The Ohio State University, OH Atlantic Health System: Overlook Medical Center, NJ

New York Methodist Hospital Brooklyn, NY Grand View Hospital, PA

Baptist Health Lexington Hospital, KY Mississippi Baptist Health System, Jackson, MS

Planned & Managed TIGR initiatives for acquired customer sites, including:

The Queen's Medical Center, HI Phoebe Putney Memorial Hospital, GA

UC Davis Medical Center, CA Grand View Hospital, PA

Presence Health Saint Mary's Hospital, IL Dignity Health Mercy General Hospital, CA

Managed all phases of new product development lifecycles, including:

oiPad integration

oAndroid tablet / TV integration

oConversion of existing interactive systems to iTigr

oiTigr via IPTV delivery system

oiTigr via Data over Coax delivery system

DUKE University, Durham, NC July 2011 – April 2013

Manager, IT: Department of Medicine

Developed Project Plans for business-needs driven improvements:

Managed centralization of Department of Medicine IT Resources:

oTransition of IT resources, services and support to a centralized field services model.

Managed internal Information Systems Security Audit Response:

oDefined scope, team, success measurements and schedule.

Directed the rollout of SharePoint Implementation:

oUse of the SharePoint platform to improve real-time collaborations, documentation control and security, process improvement and workflow integration throughout the 12 DoM Divisions.

SC Johnson, Racine, WI January – May 2011

Infrastructure Change Lead

Led infrastructure project planning for SCJ’s global print services platform:

oPrinting platform project design and development with MS Project and SharePoint PMIS.

Led high quality completion of print server environment virtualization:

oWindows 2000, 2003 Print Servers migrated to virtual Windows 2008 R2 environment.

Led high quality completion of print queues migration:

oAIX UNIX to Suse Linux environment.

Led high quality completion of print driver migration testing and deployment:

oWindows XP to Windows 7 Print Drivers.

MERGE Healthcare, West Allis, WI November 2008 – April 2010

Systems administration and PACS Technical Support Analyst

•Sun Solaris & Windows Systems Administration:

oSUN Solaris UNIX, Windows 2000, 2003 & 2008 Servers.

oWindows 2000, XP, Vista & 7 Clients.

oNAS & SAN device maintenance and administration.

WHEATON Franciscan Healthcare, Glendale, WI February 2005 – October 2008

On-Site Project Coordinator For St. Joseph Hospital, Milwaukee, WI

•Managed the migration and integration of initiatives from Initiating to Closing:

Asset Management Audit Healthcare systems implementations

Network Infrastructure Windows 2000 to Windows XP migration

Application upgrades Annual asset life-cycle control

Certifications

Project Management Institute: Project Management Professional (PMP)

ScrumStudy: Scrum Master Certified (SMC)

Lean Six Sigma: Black Belt

Lean Six Sigma: Green Belt

Information Technology Infrastructure Library (ITIL) Practitioner: Release and Control

Information Technology Infrastructure Library (ITIL) Foundation

Microsoft Certified Systems Administrator (MCSA)

Microsoft Certified Desktop Support Technician (MCDST)

Microsoft Certified Professional (MCP)

Education

Trine University, BS; Business Management, Computer Science (December 2010)

ITT Technical Institute, AS; Computer Science (September 2004)

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