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Customer Service Management

Location:
Jonesboro, GA, 30236
Posted:
January 26, 2016

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Resume:

Objective

Enthusiastic college graduate who excels in client support, program development and complex problem solving with extensive knowledge of volunteer supervision and project management seeking a position to upgrade my skills and knowledge in a reputable organization. The desire is to find a position that will compliment my comprehensive background which includes providing case management services to mental health clients, creating publications as well as exceptional customer service in all aspects of office management.

Education

Brenau University, December 2015 Fairburn, GA

Master of Business Administration, Project Management

West Virginia State University, May 2011 Institute, WV

Bachelor of Science, Communications

Professional Experience

October 2015- December 2015 Brenau University Fairburn, GA

Graduate Research Assistant/ Teacher Assistant

Conducted literature and bibliography reviews on materials pertaining to business ethics education and training

Collected and analyzed data

Maintained records on assignments acting as a liaison and/or mediator between undergraduate students and the faculty researchers

Prepared, maintained, and updated website materials regularly

Managed and responded to project related emails as well as attending all meetings and trainings

Performed routine clerical duties as instructed; this was essential to the research activities of the supervisor or project to which the research assistant is assigned

October 2013- March 2014 Catholic Charities West Virginia Charleston, WV

Volunteer Coordinator

Facilitated volunteer enlistment events and engaged with interested parties to ensure volunteer retention numbers remained high throughout the year

Organized a volunteer appreciation dinner for the region to include multiple counties

Established a marketing plan and formed a working partnership with WCHS, the local Fox News channel, to facilitate community collections

Solicited to college volunteers for an alternative spring break and/or summer vacation experience repairing homes affected by various disasters

Marketed and recruited college students from all over the nation to provide assistance to needy families via Logan Work Camp

Enlisted adults and youth church groups to book year round excursions to volunteer for Logan Work Camp

Coordinated and created liaisons between the various schools to assist in serving the needs of the homeless, elderly, and youth who had few to no economic resources and/or lacked sound support systems

Organized pictures and stories for quarterly newsletters highlighting client stories and the impact of our program’s success stories

Assisted approximately 6,000 families in the recent West Virginia water crisis as part of our disaster team

October 2011- October 2013 Kanawha Institute for Social Research & Action Inc. Dunbar, WV

AmeriCorps

Provided emotional support, physical support and monitoring for persons with developmental disabilities and/or other related disorders through training programs geared towards increased independence and participation in community life

Assisted persons recovering from mental illnesses as part of the Compeer Program of Kanawha Valley

Maintained position as Community Outreach Counselor at Avesta Drive Community Center, West Virginia Mental Health Consumers Association, Twin Cities, and Covenant House

Provided financial literacy programming to both the adult and youth residents of homeless shelters, domestic violence shelters, and public housing developments

June 2008-August 2010 West Virginia State University Institute, WV

Yearbook Editor-In-Chief

Organized page layouts, stories, photos, content

Ensured the accuracy of the finished product

Approved and proofed all pages and sections in the yearbook

Trained designers on correct and consistent ADOBE Design software usage

Planned and implemented the general organization and activities of the entire yearbook staff along with the publisher

Maintained and updated internal expense tracking

November 2006-June 2008 West Virginia State University Institute, WV

Information Desk Attendant

Collected and screened all incoming correspondence, telephone calls, and visitors

Received payments for office and/or fitness equipment use, provided receipts and maintained payment records

Maintained the calendar and scheduled daily appointments for the office staff

Composed and typed routine correspondence

Requested supplies and equipment as needed based on fiscal year budget

Scheduled meetings and conferences and made travel arrangements

Handled multifaceted clerical tasks (e.g., data entry, filing, and records management, bookkeeping)

Maintained time and leave records and supporting documentation

Activities and Honors

Zeta Phi Beta Sorority Incorporated

Alpha Kappa Psi Professional Business Fraternity Incorporated

Thurgood Marshall College Fund Student Ambassador

Concord University McNair Scholar

AmeriCorps Alumni

References

Available Upon Request



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