**** ********* **. *****, **** ***** 216-***-**** acs9pm@r.postjobfree.com

Colleen Ann Gilberto

Experience

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U.S. Bank Home Mortgage

Bedford, Ohio

Assumption Specialist/Payoff Processing Assistant

Reviewing loan applications for completeness

Entering loan applications

Verifying employment, VOD, pulling credit reports

Working with underwriting to make sure closing conditions are met

Processing Payoff quotes and Subordination requests

Backup processor for payoff department, internal requests and third party lenders

NMLS Registered

2/2010-8/2012

U.S. Bank Home Mortgage

Bedford, Ohio

Customer Service Call Center

Inbound call center assisting Mortgagors with account questions

Senior rep, assisting call center representatives with escalated calls

Training new call center reps

3/2000-3-2009

Cash Stop/Loan Smart

Cleveland, Ohio

Administrative Assistant

Data entry, light accounting, accounts payable

Supply ordering, payment processing

General office duties, faxing, scanning, etc.

3/1996-3/2000

Cash Stop/Loan Smart

Cleveland, Ohio

Office Manager

Loan officer manager

Scheduling staff, processing loans, general office duties

Education

2008-10

2008

Cuyahoga Community College

Hondros College

Parma, Ohio

Independence, Ohio

References available on request

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