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Sales Customer Service

Location:
Punjab, Pakistan
Posted:
January 26, 2016

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Resume:

PROFILE

Self-motivated show room leader with more than ten years of active experience – Possess the required determination to improve performance with utmost sense of obligation and carefulness, highly talented aluminum fabricator, seeking a position in competitive construction projects where I could prove my expertise and vast experience.

SKILLS SUMMARY

Stock Maintenance

Aluminum Sizing

Technically Fitting & Fabrication

Team Building

Computer Hardware/Software

Leadership

Reports/Documentation

Office Management

Problem Solving

PROFESSIONAL EXPERIENCE

CHAWLA GROUP OF INDUSTRIES (PVT) LTD

CHAWLA ALUMINIUM 2007 to Present

Lahore, Pakistan

Show Room In charge

Supervised various construction activities associated with the cutting, fitting, and repairing of aluminum frames.

Prepare, layout, fabricate and partition offices.

Read blueprint and schematics, drew schematics to fabricate aluminum products and tools.

Operated industrial cutting machine and a variety of hand and power tools used in construction and maintenance work.

Supervised the training of other apprentice.

Instructed and oversaw my employees in the installation process of fabricated process.

Coordinated assigned tasks with other departments and division as necessary.

Maintained record of work performed and materials used.

Followed all applicable safety rules and regulations.

Performed other related duties as assigned.

SMC ALUMINUMS 2002 to 2007

Lahore, Pakistan

Show Room In charge

Prepare sale and purchase invoices

Guide to clients and show them different ideas

Petty cash and control all stationary for office equipment

Sizing of buildings and casting fabrication (Housing casting, Building casting, curtain-wall and collating sheet)

Technically fitting and fabrication at site

Read, understand and ensure compliance with strict safety manual.

Forecast volume of future sales to maximize profits.

Maintained awareness of market trends in the retail industry.

Performed minor body and mechanical repairs and inspected for safety and mechanical defects.

SMC ALUMINUMS 1999 to 2002

Lahore, Pakistan

Sales Executive

Led and motivated the store team to increase sales and ensure efficiency.

Managed the store’s stock levels – Made key decisions about stock level and stock control.

Analyzed sales figures – Utilized IT to record sales figures for data analysis and forward forecasts. Analyzed and interpreted trends to facilitate planning.

Played a key role in advertising sessions- Organized trade-shows, special events, exhibitions and displays.

Ensured that quality, customer service, health and safety standards are met – Resolved safety, legal and security issues.

Initiated changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market.

Monitored the sales floor regularly, talking to staff and customers, and identifying and resolving urgent issues.

Responded to customer comments and complaints.

Updated superiors on business performance, new initiatives and other issues.

Recognized forthcoming customer initiatives and kept up with local competitors.

ACHIEVEMENTS

Improved the accuracy of sales forecasts.

Reached a record in sales with new target sales.

Developed new customer satisfaction form.

EDUCATION

Lahore Board

Matriculation/Intermediate BISE Lahore 1994-1997

Major: Science

ADDITIONAL SKILLS AND EXPERIENCE

Certificate in MS Office 2003 & 2007 (Word, Excel, PowerPoint, Email and Internet)

Convincing communication skills

Urdu, Punjabi and English

PERSONAL INFORMATION

Date of birth: 21 January 1977 Marital Status: Married

Nationality: Pakistani Passport #: DR5192061



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