Litty Joseph

Email: acs9jq@r.postjobfree.com

Mobile: +91-805*******.

Professional Summary

6+ years of experience in Software development, emphasizing on developments using SAP CRM Technical concepts with focus on RICEF and Web UI development.

Involved in two full life cycle implementation projects, 1 upgrade project, and few support & enhancement projects.

Proficiency in documenting and reviewing Functional & Technical Specification documents and Code reviews.

Have excellent inter-personal & communication skills, involved in client interaction and conducted several training sessions on CRM technical concepts.

Designed and developed test scenarios, test cases and test data according to the requirements.

Maintain project processes and quality metrics related documents.

Well acquainted with Software Development Life Cycle of applications and maintaining project related documents.

Professional Experience

Organization

Designation

Experience

Robert Bosch Engineering & Business Solutions Ltd.

Associate Senior Consultant

Feb’15- Till date

HCL Technologies Ltd.

Consultant

June’12 – Feb,15

Tata Consultancy Services Ltd.

System Engineer

Dec’ 09- May’12

Technical Skills Summary

Implemented and proficient with different aspects of SAP CRM technical enhancements and BADI implementations.

Good exposure to CRM GUI, CRM IC- Web Client, CRM Web UI EHP1, EHP3.

Designing & Configuring SAP CRM 7.0 views using UI Configuration Tool, Design layer concepts.

Enhancing and customizing Navigation Bar and Business Role concepts.

Transaction Launcher.

Application Enhancement Tool (AET) and EEWB.

CRM Web UI developments using CRM Web UI Component Workbench Tool, UI Component Enhancement Concept, BSP pages & OO ABAP.

BOL/GENIL layers, GENIL_MODEL_BROWSER, BOL_MODEL_BROWSER.

UI Component Architecture: View Concepts, Controllers and Context, Navigation with links and Dynamic navigation, Component Interface.

Creating configurable views and pages, creating custom components, adding new assignment blocks.

Working with form view, table view and tree views.

BOL Programming, GENIL class programming, finding GENIL classes.

Working with BOL entities, Collections, Retrieving data from BOL layer,

Worked on Enhancements, BADIs, and BAPIs.

Worked limitedly on ABAP concepts like reports, function modules, BAPI.

Knowledge on basic concepts of SAP CRM Middleware.

Knowledge on basics of CRM Functional topics like Account and Contact Management concepts, Interaction Centre, ERMS configuration concepts.

Projects at RBEI

RBEI Duration: Feb’15 – Till date

Team Size: 10

Client

RBEI

Project Description:

Human Resources-Shared Service Framework of RBEI

Role:

Team Member

Responsibilities:

Support activities involving the resolution of Incidents, Problem Tickets, and Service Requests.

Ensure proper master data quality from the source SCM system to the CRM system.

Involved in Change Requests as per the client requirements.

Added an inbound email attachment functionality to Service Requests.

SLA calculation enhancement for calculating the Date Dispatched field value as per custom suggestions.

Report for mass deletion of central block flag for the blocked business partners.

Responsible for Idoc monitoring, Job monitoring and ERMS outbound and inbound email queues monitoring.

Projects at HCL Technologies Ltd

Intel ASM KTBR Duration: August 2014- Jan’15

Team Size: 20

Client

Intel Corporation

Project Description:

Application Support and Maintenance Project for client Intel. I was part of the KTBR Support Team (Keep The Business Running).

Role:

Team Member

Responsibilities:

Was solely responsible for technical support of the Enterprise Issue Management application which focuses mainly on Post-Sales Support areas.

Was part of a CRM Upgrade project from support pack version 9 to 12.

Have worked on various medium and high severity defects which occurred during the upgrade project which involved the SAP standard objects to incorporate the changes as per the custom objects.

Enhancement to link standard survey tree view to the organization model view.

Changing GENIL implementation class in the UI layer.

Good exposure to Incident reporting Service Now tool and Defects reporting Application Lifecycle Management (ALM) tool.

ASM Project for Wolters Kluwer Duration: June 2013 – July 2014

Division LTRE Team Size: 20

Client

Wolters Kluwer

Project Description:

Application Support and Maintenance Project for client Wolters Kluwer LTRE Division.

Role:

Team Member

Responsibilities:

Support of Incident or problem tickets and custom enhancements or Change request.

Worked on Technical specifications, Effort Estimations, Coding, Reviewing, and Unit Testing.

Analysis of Functional Specifications and participated in functional reviews.

Used new EHP1 feature of AET option to create table views and add them as assignment blocks.

Enhancement of Interaction Centre Inbox to display and fetch values in Tree nodes.

Calling custom component as popup in standard Campaign component.

Dynamic navigation to standard BP Overview page copying all the BOL entities of an existing BP.

Updating status for opportunity and lead transaction types using BADI.

Addition of new assignment block in Campaign overview to fetch the details of cProject Id maintained in ECC system.

Knowledge on basic CRM Middleware concepts like Initial local settings and cross connectivity,

Analyzing Bdoc messages, Monitoring Inbound and Outbound queues.

Knowledge on Account Management concepts like Business partner roles, relationship, category, marketing attributes, Maintaining Interaction Centre Inbox statuses, Mapping Inbox status to element status, ERMS settings, Maintain receiving email address, defining the service manager profile and rule policies.

ASM Project for Wolters Kluwer Duration: July 2012 – May 2013

Division Financial Services Team Size: 10

Client

Wolters Kluwer

Project Description:

Application Support and Maintenance Project for client Wolters Kluwer Financial Services Division.

Role:

Team Member.

Responsibilities:

Involved in one full life cycle implementation of CRM Service Module.

Support of Incident or problem tickets and custom enhancements or Change request.

Worked on Technical specifications & Coding, Reviewing, Unit Testing.

Analysis of Functional Specifications and participated in functional reviews.

SAP CRM Interaction Centre(IC) Customization & Development.

Enhanced the SAP standard functionalities using BADI ORDER_SAVE and CRM_BADI_BP_UIU_DEFAULTS.

Standard use of function modules CRM_ORDER_READ, CRM_ORDER_MAINTAIN, CRM_ORDER_SAVE.

Sorting Individual fields of Service Request search result.

Controlling the follow up transactions in IC Interaction record.

Created ABAP reports to mass upload lead status, updation of marketing plan for campaigns.

Projects at Tata Consultancy Services Ltd.

SAP CRM & DBM Implementation for Duration: October 2010 – Till Date

Ashok Leyland Limited Team Size: 40

Client

Ashok Leyland Limited

ERP

SAP CRM & DBM.

Project Description:

SAP CRM and DBM implementation project for Ashok Leyland joint venture with Nissan and John Deere brand. I was involved in full life cycle implementation of CRM Sales and Marketing modules.

Role:

Team Member.

Responsibilities:

Customizing the standard business roles/ business role parameters as per the business requirements.

Customizing the UI screens using the UI Configuration Tool to add/remove fields, change field properties, display/hide assignment blocks (by changing the load options) etc.

Used the new Application Enhancement Tool (AET) for creating & modifying custom fields.

Used Transaction Launcher tool to launch transactions of other SAP systems and for accessing external URLs.

Enhanced various standard Web UI components using the Component Workbench and the Enhancement set concept.

Worked with the Genil Model Browser & Genil BOL Browser to glance through the BOL entities and their relationships.

Used BOL/Genil programming & OO ABAP concepts to do:

Field level validations using the Getter/Setter methods,

creating custom components & views,

work with entity collections,

dynamic cross component/ cross view navigation,

adding new assignment blocks,

creating custom BOL objects,

dynamically adding drop downs/search helps/OCAs etc.,

Enhancing the search criteria & search result view of different document types.

Took End to End ownership of client requests and work assignments and have been working on all issues independently.

Conducted various training sessions on CRM Web UI framework.

Testing of interfaces developed – Unit testing and Integration testing.

Transport of all content from Development environment to QAE servers and later to Production.

Deep Roots Maintenance Duration: May ’10 – September ‘10

Team Size: 10

Client

Ginger Group of Hotels

Technologies

JAVA, SAP ECC.

Project Description:

It is a support & maintenance project for Ginger Group of Hotels which is a TATA enterprise. The primary objective behind the launch of these hotels is to provide a superior product offering and consistent experience to travellers, beyond the present offerings in the industry.

Role:

Team Member.

Responsibilities:

Understanding Client requirements and preparing technical specifications documents.

Worked on JAVA applications using the SPRING framework.

Worked on SAP ECC ABAP Data dictionary, Function modules, Report programming & smart forms.

Testing of interfaces developed – Unit testing and Integration testing.

Transporting all contents from development environment to production environment.

Personal Details

Date of Birth

13.10.1987

Sex

Female

Marital Status

Married

Languages Known

English, Hindi, Malayalam.

Present Address

B-306, Shebang Apartments, Basapura, Bangalore, Karnataka.

I consider myself familiar with Information Technology aspects. I am also confident of my ability to work together in a team environment.

I hereby declare that the information furnished above is true to the best of my knowledge.

(Litty Joseph)

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