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Manager Customer Service

Location:
Newark, NJ
Posted:
January 25, 2016

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Resume:

David Faust

Portfolio: WWW.DAVIDAFAUST.COM

Profile: www.linkedin.com/in/davidfaust2936

with 12+ Personal Recommendations

Cell: 908-***-****

acs9bc@r.postjobfree.com

WORK EXPERIENCE

Authentidate Holding Corp.

User Experience Engineer / Product Manager

Healthcare / IT

2005-2015

Organic Sciences LLC

Product Marketing Manager & Co-Founder

eCommerce

2005-2012

Mavrodē Exotics LLC

Director of Sales & Marketing

eCommerce

2004-2005

cyberThink Inc.

Senior Consultant: Usability Engineer

IT Consulting

2003-2004

East West Connection

Senior Consultant: Project Manager

IT Consulting

2002-2003

Ciber

Consultant: Front-End Application Developer

IT Consulting

1999-2001

CORE COMPETENCIES

Inbound & Outbound Methods

Product Management

Digital Marketing Strategy

Cross-functional Collaboration

Campaigns, Pricing, Analytics, P&L

Market Research / Trend Analysis

Being a Subject Matter Expert

Sales & Problem Solution Focused

Customer Comes First Attitude

Customer / User Engagement User Experience Engineering

Customer Service / Acct Mgmt

Marketing Collateral Creation Market Segmentation

Search Engine Optimization SEO

SDLC, Web App Technologies

Influence Manager / Leader / Trainer

Project Mgmt / Waterfall / Agile

MRD / PRD & Technical Writing

Graphics, Photography & UI Design

Prototyping, Wire Frames, Mockups

Competitive Analysis, KPI’s

ISO: 9001 & 13485 for Med Device

Speaking both Customer & Engineer

ACCOMPLISHMENTS

Authentidate Holding Corp.

Managed 2 SaaS Products w/consistent YOY Growth

Supported & Retired 2 Security Technology Products

Increased Web Traffic by 124% and Sales Leads by 37%

Wrote “Corporate Reengineering Plan” w/ 13 Projects

Reduced Product Implementation times by 41%, by creating a new Customer Onboarding Program

Conceived & launched: InscrybeMD.com

Organic Sciences LLC

Conceived & launched: OrganicSciencesLLC.com

Managed Product Roadmap, Product Pricing, Digital Marketing Strategy and Collateral Development

Negotiated Joint Ventures for a 200% increase in Offerings and 24% Savings in COGS

Mavrodē Exotics

Reduced COGS by 33% & Created Revenue Funnel Strategy that Grew Net Sales by 45% in first year

Conceived & launched: Mavrodē & Naolinco Brands

Successfully managed International Supply Chain for Manufacturing & Import of Exotic Leather Products

Directed & Produced Studio & Location Photo Shoots

Other

Grew Community Garden to largest in NJ; Featured in Michelle Obama’s Book - American Grown Pg 90-91

EDUCATION

LEADERSHIP / INFLUENCE MANAGEMENT

DeVry University

Major: Industrial Electronic Technology

Fairleigh Dickinson University

Major: General Management – BSBA

Product Manager at Authentidate Holding Corp

Product Manager & Co-Founder at Organic Sciences

Director of Sales & Marketing at Mavrodē Exotics

Owner of “It All Matters” Marketing (2002-2005)

MAJOR PROJECTS

COMMUNITY VOLUNTEERING

Authentidate: Corporate Reengineering Project (2014-15)

Authentidate: Customer Onboarding Project (2013-14)

Co-Organizer & Instructor

Readington Township Organic Community Garden

SOFTWARE, TOOLS & LANGUAGES

JIRA, Salesforce.com, Alfresco KM, Mavenlink Project Mgmt, MS Visio, Wordpress, Evernote, MS Office Suite

Google Analytics & Adwords, Facebook Ads, KeywordDiscovery, WordTracker, Soovle, Moz, SEMRush, SEOBook

Photoshop, Canva, Acrobat Professional, Dreamweaver, WebEx, SubVersion, HTML4/5, CSS/3, JavaScript, SQL, XML

INTERESTS

Learning New Things, Reading (Non-Fiction Only), Organic Gardening, Golf, Trail Hiking



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