Ana Neri Vega

*** ********* ***** ****, #****

Las Vegas, NV 89183

916-***-****

acs9ab@r.postjobfree.com

1

Summary of Qualifications

Management

Financial and Technical

Expertise

Team Building, Training and

Development

Conflict Resolution

Project Management

Organizational and Time

Management

Professional Experience

State of California, Department of Child Support Services - 09/2007 – 10/2015 Senior Program Systems Analyst (Manager)

11/2010 –10/2015

09/2007 - 10/2008

Managed a staff of over 25 members, including management and students

Technical expertise in procurement and transition of new service providers for the California State Disbursement Unit

Plan, organize, and managed a staff of highly skilled technicians who perform financial and data exceptions resolution activities.

Technical analysis of potential Statewide Automated Child Support system defects

Provided leadership, guidance, team building, and self-development opportunities to the staff to meet strategic goals.

Technical Expert - Technology Services Division (TSD), detected system issues related to Financial and Data Exception Resolution.

Researched and analyzed the most complex financial and data exceptions which requires the gathering of information on State child support policies and procedures, local child support policies and procedures, and state and local information technology systems.

Developed alternatives to resolve exceptions and evaluated the impact of each issue on the state child support program.

Implemented policies and procedures to help resolves escalations to top executives Data Processing Manager II - Training and Development Assignment 11/2008 - 10/2010

Planned, executed and controlled the activities necessary to provide the following: o Problem Resolution Support to LCSA’s

o Managed Department’s Centralized Print and Imaging functions o Created and maintained an LCSA help desk, Data Quality Plan for the Department in support of California Child Support Automation System (CCSAS)

o Developed project plans for complex activities.

Served as the CCSAS Business Operations Section Manager.

Controlled a highly-skilled technical team in the development and implementation numerous company processes

Directed and organized remarkably specialized assignments

Worked effectively with subordinate staff, peers, executives and staff within California, from external state agencies and other states

Represented the branch innumerous division and department meetings, conferences, workshops, and forums Ana Neri Vega

304 Silverado Ranch Blvd, #1093

Las Vegas, NV 89183

916-***-****

acs9ab@r.postjobfree.com

2

The Aeon Group

Eclipse Solutions - 08/2005 - 01/2007

DCSS, Business/Technical Analyst – Data Validation Team / CCSAS CFW (Central Financial Worker) Coordinator - 08/2005 – 09/2007

Testing – Release Development/Defects: Developed payment, production data and allocation during execution of test scripts used during CCSAS implementation; Tracked and reported issues and defects

Training – Release Development/Defects: Developed, coordinated and delivered CCSAS Payment Data validation training statewide to LCSA’s in preparation for transition to the State Disbursement Unit (SDU); and the CCSAS Allocation Data validation training statewide

LCSA Support – Release implementation: Facilitated daily debriefing conference calls to discuss issues reported and provide resolution explanations; Conducted onsite visits to assist counties with specific transition needs such as: o Application training and navigation, data validation, procedure development.

CCSAS Support – Release implementation: Participated in Problem Resolution Team and Production Incident Team meetings to perform first level triage on issues reported, conducted research among the CCSAS subsystems for identifying and solving issues, provided financial expertise to DCSS team.

CFW Central Website: Assisted with design of new secure web pages for counties to report and review issues pertaining to Financial and CFW activities.

Eclipse Solutions - 12/1999 – 07/2005

KIDZ JPA, Training Manager

Prepared new training manuals for the KIDZ financial system and new material for releases

Conducted full financial training classes for county staff and trainers, including pre & post-implementation support

Assisted in detail design of releases, developed release notes and regression training Ventura County Child Support - 08/1990 - 06/1999

Fiscal Assistant IV

Directed all training for new employees and KIDZ financial training for all users for conversion.

Worked on pre & post conversion cleanup projects for KIDZ and SACSS

Account specialist for complex cases, daily balancing of financial transactions, prepared account audits for balance adjustments and court declarations

Fiscal Assistant III

Batched/allocated/recalled receipts and adjusted accounts Education & Certifications

Project Management Certificate Program - Sacramento State University, May 2009 State of California Supervisor Academy Certificate, November 2008 2006 Eclipse Solutions Employee of the Quarter Award, December 2006 2006 WICSEC (Western Interstate Child Support Enforcement Council) Award, November 2006 Business Courses/General Requirements - Ventura Community College, 1983 - 1985

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