MS. DANNY MARIE CHARLES

305-***-**** (Home)

Email: acs9a6@r.postjobfree.com

Objectives

To obtain an Office/Clerical position in which my customer service, bookkeeping, personal, clerical and general office skills will contribute to greater office efficiency and productivity.

Professional Experience:

Department of Children and Families/Refugee Services Program

Administrative Assistant 1 1/9/2009 – 3/31/2015

Types correspondence, travel reimbursement requests and travel alert reports; makes travel arrangements (hotel, car and airline reservations) and prepares travel reimbursement; receives read and date-stamps all incoming correspondence to the Director of Refugee Services; copies and distributes correspondence and reports to the Director of Refugee Services staff and other Department of Children and Families staff; tracks and follow up on assignments, files pertinent correspondence. Prepared Weekly Reports once a week by receiving from managers all work done during the week. Receives and routes telephone calls to the Director of Refugee Services. To make sure clients and other members of the public are treated with respect. Have the ability to take meeting minutes. Coordinates support staff activities in her area. Manages and coordinates the Director of Refugee Services office on all levels to ensure effective and efficient operation. Schedules appointments and meetings are directed by the Director of Refugee Services. In addition, manages and maintain calendar. To make sure all information’s are provided to supervisors, fellow workers, and subordinates. This information can be exchanged face-to-face, in writing or via telephone/electronic transfer. Will attends training and staff meetings as required. Capable to order supplies. Help Senior Attorney to prepare meeting by sending invitation to Refugee Services staff and Legal Providers, and finally send out agenda to all at the end. Responsible to perform a wide variety of clerical tasks in the office in maintaining records of customer contacts at time. Able to handle customer complaints tactfully, and to establish and maintain effective working relationships with the public. Other duties may be assigned.

Department of Children & Families/Mental Health Department

Administrative Assistant 1 (OPS) 2/29/2008 – 1/8/2009

Supervisor: Kate Prendiville

Program Administrator

Calendar should be kept up to date for all meeting schedules. Require to file correspondence, reports and other important records. All employees’ files must be kept up to date. Supervisor email should be opened every day, important email should be printed for supervisor to review, and all meetings should be input into the calendar. Answers telephone, screens telephone calls, and gives information to callers or routes call to appropriate official and places outgoing calls. Preparing and updating all documents for reports for meetings.

Center for Family and Child Enrichment, Inc.

HR Assistant 4/30/2007 – 2/22/2008

Supervisor: Gina Brooks

HR Manager

Assist the HR Department by maintaining personnel files, filing, faxing, doing reference checks, setting up background screening, scheduling interviews and other duties as assigned by the HR Manager. Sorts mail and directs it to the appropriate person. Answers telephone, screens telephone calls, and gives information to callers or routes call to appropriate official and places outgoing calls.

Bayview Center 5/15/2006 – 10/10/2006

Administrative Assistant

Supervisor: Regina Butler

Division Director Community Housing & Rehabilitation

Responsible to print SALS each day for staff(s), each staff enter hours for each members that worked that day in their units. All information entered by me the next business day. File a copy of bill, and send original to Account

RE: Ms. Danny Marie Charles

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Payable. Keep an update on Referral Log. Responsible to Fax Report each month on Medicaid Transportation for members who are scheduled for pick up, and also fax a monthly report on copy machine meter reading. Each week billing report is done for correction to update SALS report each day, by removing or adding information on members for correct billing payments. Responsible to opened, closed and discharged members in the agency, when all papers are given to me, by entering all these information in the computer. Order supplies for the clubhouse. A quarterly report is done for the facilities.

Jacksonville University 1/3/2006 – 3/3/2006

Admission Assistant

Supervisor: Ellen C. Lockamy, Executive Director of

Transfer and Graduate Enrollment &

New Student Marketing

Answers telephone, screens telephone calls, and gives information to callers or routes call to appropriate official and places outgoing calls. Schedule dates for undergraduate/transfer students for a tour of the university. Able to Schedule dates for undergraduate/transfer students for a tour of the university. Delivering and sorting mails. To provided prompt and courteous service to the customers. Input students card information in the computer.

Delivering and sorting mails.

Clerk of Courts/Criminal Court Division 12/8/2003 – 10/29/2005

Court Records Specialist I

Supervisor: Marie Alexis, Supervisor I

In the felony file room division I worked at the service counter. Consist of processing documents, conducting background check, issuing subpoenas. Have the experience to operate a cash register, received payment in cash, check or credit card. At the end of the day, add all transactions total all amounts received for payments to make sure it all balanced. I would also provide information to the general public, and responsible for processing career criminal requests. Processing certified immigration papers for customers, and also scheduled for interviews at the Immigration Office. Assignments Research sent from the DA’s office for background check for clients. Able to operate office equipment, such as personal computers, calculators, copy machine, and cash register machine. Ability to handle customer complaints tactfully, and to establish and maintain effective working relationships with the public.

Department of Children and Families 9/9/2002 – 12/8/2003

District Administration Office

Administrative Assistant I

Supervisor: Maria Gillett, District Manager for Administrative Services

Assist supervisor in office/administrative letters, and reports. Maintain supervisor’s appointment calendar. I scheduled meetings for the supervisor. Answers telephone, screens telephone calls, and gives information to callers or routes call to appropriate official and places outgoing calls. Greets and directs visitors. Reads and routes incoming mail. Locates and attaches appropriate file to correspondence. Filed correspondence, make copies of correspondence, received assignments with minimum instruction and organizes workload in order to accomplish assigned duties. Able to handle Purchase Requisition, Supplies Requisition. Process the IRR forms and update the Collocate Matrix. Process the Travel Reimbursement of their documentation. In charge of the department time sheets, and also updated their CS-10.

Department of Children and Families 5/17/1997 - 9/9/2002

Finance and Administrative Office

Administrative Secretary

Supervisor: Maria Gillett, Senior Manager Analyst II/Lead Worker

Assist supervisor in office/administrative letters, and reports. Maintain supervisor’s appointment calendar. I Scheduled meetings for the supervisor. Receives and screens telephone calls. Receives assignments with minimum instruction and organizes one’s time resources in order to accomplish assigned duties. Able to handle Purchase Requisition, Supplies Requisition. Process the IRR forms and update the Collocate Matrix. Process the

RE: Ms. Danny Marie Charles

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Travel Reimbursement of their documentation. Handle the department correspondence, and filing. In charge of the department time sheets, and also updated their CS-10.

Department of Children and Families 8/5/1994 - 5/17/1997

Finance and Administrative Office

Senior Clerk

Supervisor: Katushka Lopez, Administrative Assistant II/Coordinator

Assist supervisor in office/administrative letters, and reports. Maintain supervisor’s appointment calendar. I scheduled meetings for the supervisor. Receives and screens telephone calls. Receives assignments with minimum instruction and organizes one’s time resources in order to accomplish assigned duties. Able to handle Purchase Requisition, Supplies Requisition. Process the IRR forms and update the Collocated Matrix. Process the Travel Reimbursement of their documentation. Have supervises a small group of employees. Handle the department correspondence, and filing.

HRS/Department of Children and Families 7/16/1993 - 8/5/1994

Foster Care Licensing Office

Secretary

Supervisor: Deborah Wallace, Program Operations Administrative

Process the Travel Reimbursement of their documentation. In charge of staff time sheets and keeping their Leave/Attendance Records up to date. Maintain supervisor’s appointment calendar.

Handle the department correspondence, filing and department switchboard. Responsible for the office mails, and greet clients and resolving their issues.

HRS 8/31/1990 - 7/16/1993

Developmental Service Office

Clerk Typist

Supervisor: Orlando Garcia, Senior Management Analysis II

Responsible for issuing invoice payments on a monthly basis for all LTRC contracts using the ABC System. Prepared and typed the LTRC Licenses, Fingerprinting cards, and Background Services Forms. Process the Travel Reimbursement of their documentation. Handle the department correspondence, filing, and department switchboard. In charge of staff time sheets and keeping their Leave/Attendance records up to date.

Education:

Sacred Heart University – Fairfield, CT

College of Business & Professional Studies

Associate of Science in Office

Major: Secretarial/Word Processing (Pending)

Skills:

Type 60-65 words per minute. Computer experience: Microsoft Word, Excel, Power Point, Outlook, Lotus Notes, and Lotus Organizer. Operate the calculator, fax, and copy machine.

Language:

Fluently in English, French, and Creole

Reference:

Will be furnished upon request

Contact this candidate