CAREER OBJECTIVE:

Versatile Level * Technical Support professional offering experience as a Desktop Engineer in pursuit of a position where my skills and education are utilized towards continued business growth.

QUALIFICATIONS:

A+ Certified, Network Engineer Certificate, Lenovo Field Service Certificate, Lenovo AWSP Certificate

Desktop, ENO Board, Laptop, NComputing X350 and L300, Netbook, Network Copier/Printer, Projector, Televison

Active Directory, AS400, bigWebApps, Bitlocker, Cisco Desktop Agent, Cisco Jabber, Dameware, GHOST Image, Logmein, ManageEngine Service Desk Plus, SCCM Image, Windows Deployment Service Image

MS Office 2013, Office 365, Windows 7 & 8

PROFESSIONAL EXPERIENCE:

GEORGIA DEPARTMENT OF LABOR Aug 2015 – Dec 2015

Desktop Support Technician Atlanta, GA

Tier 2, image, deployment, and VOIP project including backup and restoration of customer settings and data.

Provide LAN/WAN network support. Configure remote desktop on user pc.

Assist with installation and configuration of VOIP phone.

Report asset transfer to ensure ownership of equipment.

Inventory, validate, and report all technology items issued to staff.

HENRY COUNTY SCHOOL SYSTEM Aug 2014 – Aug 2015

Application Specialist Hampton, GA

Tier 1, field support for hardware and software issues maintaining A1 customer service.

Prioritize support tickets for assigned sites and resolved issues reported.

Monitored computer and media center lab daily. Resolved minor server issues regarding lab outage.

Installed software, windows update, plug in, and batch files. Installed and configured printers.

Configured computer to display on television and eno board. Created local user accounts.

Configured and resolved wireless connection on laptop.

TECHNOLOGY CENTER INC Nov 2013 – May 2014

Financial Aid Administrator / Office Manager Norcross, GA

Provided information regarding federal, state, institutional, and departmental regulation for financial aid.

Assisted student with FAFSA completion and ISIR review.

Counseled student on financial aid procedure including loan certification and SAP appeal.

COMPUTER GENERATED SOLUTIONS Nov 2012 – Nov 2013

IBM/Lenovo Technical Support Atlanta, GA

Tier 1, remotely investigated and resolved computer hardware performance issues.

Utilized remote tool to ascertain correct course of action for resolution.

Accessed software update, driver, and knowledge base to aid in problem resolution.

Ordered replacement part and dispatch technician for install.

Directed client on how to replace hard drive, install recovery media, access BIOS.

SOP documented problem resolution in database.

MARTIN & BRUNAVS, ATTORNEYS AT LAW March 2007 – Nov 2012

Supervisor / Paralegal Atlanta, GA

Administered new hire training for bankruptcy department.

Ordered and reviewed plan, notice of hearing and title exam.

Prepared and filed motion for relief, proof of claim, objection, notice of default, default motion for relief, notice of payment change, payment change letter, and consent order.

EDUCATION:

Strayer University June 2012

Endowed with a Master’s Degree in Education Herndon, VA

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