SUMMARY

HIGHLIGHTS

ACCOMPLISHMENTS

EXPERIENCE

PETER GAGNE

**** ********* **., ************, ** 32210 H: 904-***-**** C: 904-***-**** acs99e@r.postjobfree.com

Results-driven, skilled Field Manager focused on achieving success and increased productivity through improvements in operations, quality, safety and administration. Experienced in production

scheduling

Knowledgeable of quality

control standards

Purchasing ability

Advanced mathematical

aptitude

Cheerful and energetic

Effective team player

Staff training and development

Dependable and reliable

Inventory control procedures

Employee development and

management

Materials accountability

Scheduling

Results-driven

Customer service-oriented

Safe driver

CPR certified

First Aid certified

Shipping and receiving

Process improvement

Motivated self-starter

Map reading and navigation skills

Implemented new service routes to increase productivity and improve customer solution request response times.

Installed inventory control measures to improve truck inventory accuracy. Created and implemented material handling procedures to improve tracking accuracy..

Created routing procedures to control delivery time and accuracy. Maintained 97% completion rate for 10 routes under my supervision. 11/2010 to 11/2013 Mail Services

DynCorp Intl. - Kandahar, Afghanistan

Loaded and unloaded 2 trailers each day.Established long-term customer relationships through prompt and courteous service.Resolved customer complaints.Operated motor vehicles in a safe and efficient manner.Verified loads against shipping papers.Met and surpassed productivity targets and quality standards.Obtained signatures needed to complete and process all paperwork in a timely manner.Answered customer questions regarding shipments.Handled merchandise in accordance with product handling standards.Reported any errors found on delivery documents to supervisor.Operated manual and mechanical equipment in a safe and efficient manner.Evaluated customer needs and determined appropriate action, referring their questions to management when necessary.Pulled customer tickets to fulfill orders.Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.Verified the contents of inventory loads against shipping papers.

Controlled the flow of all mail into and out of the southern region of Afghanistan.

04/1998 to 10/2010 Route/ Field Manager

TruGreen - Jacksonville, FL

Trained 5-7 new employees quarterly.Created new processes and systems for increasing customer service satisfaction.Cross-trained and provided back-up for other routeWorked under strict deadlines and responded to service requests and emergency call-outs.Coordinated preventative maintenance on existing EDUCATION

and new production equipment, including routine calibration.Supervised production schedules, production quality and on time delivery.Consistently met and exceeded department expectations for productivity and accuracy levels.Upsold add-on services to existing customers, generating incremental revenue of 2000-4000 dollars per weekAddressed customer questions and concerns regarding products, prices and availability..Selected the most efficient routes in compliance with delivery instructions and fuel policy.Inspected and maintained gas, oil and water levels as well as tires, lights and brakes.Backed up route service representatives when needed. Managed team of 10 Route Techs.Identified inefficiencies and made recommendations for process improvements.

1982 High School Diploma: General

Robert E Lee - Jacksonville, FL, United States

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