Kasem Mohamed

*** ***** **** **. *******, TX ****0

Mobile: +1-972-***-****

E-mail: acs98m@r.postjobfree.com

SUMMARY

Over 15 years of experience in Information and Communication Technology field in the North American and international markets. Assignments included Project and Product Management, Managed and Hosted Services, O&M and Performance Management, Quality Assurance, Service and Solution Delivery, Customer Support, Implementation/Integration.

Extensive experience in project rollouts pertaining to 2G, 3G, and 4G new node deployment, Core, VAS & RAN; and knowledge in handling all associated interfaces, viz., site acquisition, implementation, planning and engineering, installation and commissioning, test and integration, RF, transport and transmission, and operation& maintenance.

Proficiency and knowledge in the organizational set up of the telecom business for vendors and operators.

Organized, highly motivated professional with result/performance-focused approach.

Customer-Experience-oriented and team-player with efficient communication, presentation and inter-personal skills.

Possess the business acumen and understand the Telecom business style and culture with enthusiasm and intent to learn new trends and development.

Good background in wireless technology standards that includes switching, signaling, transmission and transport, traffic handling, data transcript, system architecture, configuration and topology, applications and platforms of 2G and 3G, and 4G/LTE.

OBJECTIVE

Seeking a challenging position related to the business management in Information and Communication Technology field utilizing my described skills and wide/diversified experience.

EDUCATION

University of Texas, Dallas, Master’s degree in Physics, 3.96 (out of 4.0) average

Aleppo University, Bachelor of Science in Electrical Engineering with honors

EXPERIENCE

Richland College-Aug 2014- Present- Dallas TX- Adjunct Physics Professor

Teaching and tutoring university Physics, lecture and lab, including syllabus planning, material preparation, exams, and quizzes.

Mobily- Jun 2009-Apr 2013- Riyadh, Saudi Arabia- Manager, Network Services & Support

Managed the LTE deployment project for the entirety of Mobily network, including arrangements for Enode-B RBS cell site acquisition, construction, equipment installation, test with transport/transmission, Core, VAS, and RF, integration, acceptance testing and takeover from vendors, and putting the cell sites into service.

Managed the Ethernet deployment for the 2G and 3G sites to be ready for the broadband LTE rollout.

Managed and led the project of putting contingency plans to bypass traffic from one site in the event of impending flooding by heavy rains. The plan included transmission ADM’s, re-parenting BSC’s to different MSC’s, re-homing BTS’s to different BSC’s, with all preparations (TXM and switch resource re-allocation, script, etc

Conducted all necessary financial analysis in conjunction with department’s and projects’ profitability.

Managed the partner interfaces regarding monitoring of KPI’s versus the Service and Working Level Agreements and follow up with vendors and partners to maintain a continuous improvement in the performance of Mobily network, reducing activity down times and Mean Time to Resolution.

Coordinating with the Vendors, Ericsson, Huawei, Alcatel-Lucent, Nokia-Siemens, Samsung, IBM and others, O&M, and IT department to ensure the implementation of best practices in conjunction with Managed Network Services, NOC, CEM, and SQM projects.

Put major contributions in formulating the scope and requirements, the evaluation, conducting a pilot trial, and subsequently the launch of a Unified Inventory Management system for the entire Mobily network (including, transmission nodes, switching nodes (2G/3G/GSM, LTE), and data network nodes) and participated actively in the associated RFQ.

Handled the resolution of Internal Audit observations for all O&M departments.

Managed the Business Continuity Test projects of O&M vendors and ensuring their preparedness in case of crises and mitigation of implied risks.

AT&T Mobility- Aug 2008-May 2009- Farmers Branch, Texas, U.S.A- Advanced Technical Support Manager

Managed and handled tier-3 support issues pertaining to 2G & 3G (MSC, HLR, VAS, RAN/UTRAN, RBS, BSC, RNC) for all markets in the AT&T network. Used Trout, CTS, Geoprobe,..

Supported the troubleshooting and restoration of newly deployed/integrated RBS’s revealing problems in the network.

Carried out budget and financial analysis of worked man-hours versus trouble tickets and projects.

Performed switch and RBS audits.

Directed and supervised support engineers when needed for manual intervention.

Interfaced with the Vendor (Ericsson) for CSR handling and when system and software action is to be taken.

Managed Outage situations, leading conference bridges and taking necessary measures to reduce downtime.

Managed MOP’s and the various technical documents and reports and department budget from all perspectives.

Ericsson Inc. Plano, Texas, U.S.A- Nov 2005-Aug 2008- Manager, Managed Services Delivery

Main Customers: AT&T Mobility& International, Cellular One of East Texas, Centennial, Suncom, Dubson, Seamobile

Managed the O&M and project activities and staff of Managed and Hosted Network and services of the Plano NMC/NOC with the associated management of configuration, tools, budgets, staffing/resources, etc.. Used Netcool, Remedy,..

Supported the deployment of newly commissioned RBS’s for implementation and integration to the network that implied troubleshooting activities.

Organized the department’s financial record, i.e. budgets against man-hours, trouble tickets and the various projects.

Inter-worked with the project managers, platform managers and operational development for maintaining SLA's, implemented new services and solutions, established and disseminated processes/procedures, and interacted with the Service Delivery Manager and First Line (and Second Line) Support.

Directed initiatives and subsequent projects for preventive maintenance and diversified competence that resulted in minimizing traffic impacts and reducing outage/down time and that increased work efficiency.

Handled the interfaces with Ericsson Datacom, Telco and Carriers (Voice & Data) and SS7 network providers.

Ericsson Inc. Las Vegas, Nevada, U.S.A- Dec 2004-Oct 2005- Operation Manager

Managed for T-Mobile the operations and maintenance of the Nevada GSM 1900 network.

Coordinated with RF, Field Operations, and Network Engineering for adding cell sites, radios, trunks, and data translations. Organized work and task assignment (used NetExpert for fault monitoring, Granite, Remedy, K 15, Trouble Ticket and Work Order handling).

Ensured the profitability of the team by conducting financial analysis of the department against projects and manhours worked.

Coordinated, as project manager, with site acquisition, planning & network engineering, field operations, (installation and commissioning of equipment and antennae, RF), transport and transmission, for rolling out new cell sites, adding radios, trunks, and managed the corresponding BTS data translations. Organized work and task assignment (used NetExpert for fault monitoring, Trouble Ticket and Work Order handling).

Worked with Sales and Product managers for introducing and verification of new features.

Ericsson Inc. Plano, Texas, U.S.A- Dec 2001- Nov 2004- Service Delivery Manager (SDM)

(Main Customers: Leap/Cricket Wireless, AOL, Qwest, Vodafone, DoD)

Provided technical support and delivered presentations to Customers and managed the resolution of technical issues and delivery of services and solutions. Established and maintained the Working Level Agreements.

Coordinated with the project managers and RF for supporting the newly added network elements particularly RBS’s to be integrated into the network within the agreed SLA’s.

Created opportunities to increase product and solution sales. Tasks included Customer Service Requests (CSR), priority setting, In-Service-Performance (ISP), updates/ upgrades including new features, setting Key Performance Indicators (KPI’s), collecting and maintaining inventory of network components, compiling relevant reports, follow up on Emergency and recovery handling.

Defined and implemented measures and actions that rendered improved network performance and elevated Customer satisfaction.

Nippon Ericsson K.K, Shin Yokohama, Japan-Mar 2000-Nov 2001- Integration Manager, UMTS/IMT 2000 (Customers: J-phone)

Managed the integration activities for the 3G/UMTS FOA (first Office Application) product of Ericsson with J-Phone Customer in Japan that culminated in the successful inauguration of Ericsson’s UMTS worldwide.

Managed 24 integration engineers (RAN and Core), their performance, competence development, training, IPM, etc..

Furnished to the business unit the necessary financial analysis of the project expenditures and resource situation versus the planned budgets and headcounts.

Coordinated with the project managers with focus on the RBS rollout, and managed all associated interfaces with field operations, viz., site acquisition& construction, RF, transport and transmission, for the commissioning and integration of cell sites into the UTRAN network.

Provided complete technical support and pricing to finalize the commercial proposal. Interfaced with the product units to expedite the resolution of software faults and launch of product features.

Conducted technical presentations to J-phone on 3G features. Determined necessary test and integration tools and instruments.

Managed, generated, and developed processes, procedures, and technical instructions. Coordinated with the Supply department for the order of necessary equipment, materials, and spares.

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