LaSandra W. Collins, MBA, PHR

***** *********** *** • Spring, TX 77388 • 832-***-**** • e-mail: acs902@r.postjobfree.com

Human Resources Manager

Versatile human resources professional dedicated and passionate about developing strong employee relations and exceeding organizational goals. Solid reputation for implementing policies and procedures that impact corporate profitability, employee satisfaction and overall productivity. Credited for displaying integrity and professionalism when communicating with professionals at all levels. Consistently seeks to achieve organizational goals. Adept at problem solving, decision making and staff motivation.

Core Professional Strengths

Employment Law - practical knowledge and application

Capable Leader - inspires confidence and motivate others to achieve organizational goal

Employee Relations - trusted advisor serves as human resource subject matter expert

Business Partner- identifies strategies to align objectives to business needs

Recruiting- exempt and non-exempt sourcing, interviewing and new hire onboarding

Problem Solver- takes adverse situations and transforms them into positive outcomes

Training Development - instructional design, training facilitation and quality improvement

Relationship Management- a natural at gaining trust, which allows me to build positive relationships

COMPUTER SKILLS: MS Office including: Word, Excel, PowerPoint, Access, Outlook, Visio, MS Internet Explorer, Deltek Vision, PeopleSoft, Practice Management, Bridge, FileNet, and Sagitta

Professional Experience

HVJ Associates, Houston, TX February 2015 to September 2015

HR Manager

Manages the human resources function including employee relations issues, payroll, regulatory compliance, recruiting, benefits, compensation and strategy planning. Responsible for the immigration process of H-1B and PERM applications. Charged with implementing the organizational model in clarifying authority and responsibilities and transforming the perception of HR from one of a bureaucratic relationship to that of a value added service establishing a collaborative business partner relationship with the management team.

Achievements

Identified inconsistencies in I-9 compliance, successfully led project to rectify and comply with federal regulation.

Developed H-1B Visa and PERM applicant process and tracking method.

Developed compensation plan and title changes for entire company.

Developed employee satisfaction plan

Implemented Ecosystem mapping plan

Developed and facilitated training for managers on basic HR practices

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Mace, Jacobs & Sheridan, Houston, TX February 2014 to June 2014

Director of HR/Operations

Maintained daily human resource functions including maintaining the employee handbook; ensuring adherence compliance to policy and procedures; and handled all employee related matters. Created job descriptions, posted open positions and interviewed new employees across all levels. Performed onsite investigations to resolve and mediate employee conflicts.

Directed the day-to-day operations of firm in ensuring client tax returns were filed within IRS tax guidelines. Managed the workload of 10 direct reports including performance, coaching, and training and development. Identified and assessed operational concerns, taking corrective actions when necessary.

Achievements

Successfully created process flowcharts increasing workflow efficiency by 30 percent.

Identified critical areas within operational structure requiring improvement for business sustainability.

Successfully hired and on-boarded staff members to support tax accountants and other tax professionals.

Successfully implemented electronic record keeping system for employee files

Insperity, Kingwood, TX August 2008 to February 2014

HR Business Partner/Client Liaison

Served as project manager in developing and implementing strategic action plans for client to assist with their business efficiency, human resources needs, and organizational growth and revenue goals. Managed project teams responsible for the deliverables within assigned client projects. Responsible for managing 98 accounts with over 1600 worksite employees across industries to include Finance, Healthcare, Manufacturing and Oil & Gas.

Achievements

Successfully worked with CEO’s and business owners to determine business strategies and operational needs to determine human resources needs.

Identified changes to client’s business strategies and the impact on their workforce to determine their human resources strategies.

Successfully resolved client challenges exceeding expectation 100 percent of the time through proactive investigation of issues in a liaison role, partnering with other departments, including the customer.

Arthur J Gallagher, Houston, TX May 2006 to August 2008

Account Manager

Managed Aviation Departments new and renewal book of business client corporate insurance policies to include: Auto, General Liability, and Workers’ Compensation by preparing submissions for markets. Prepared insurance proposal for client review and selection of insurance program.

Achievements

Successfully redesigned administrative processes for service efficiency, which encouraged team cohesiveness and brought department in compliance with company service level agreements within three month of employment.

Improved customer service relationship by responding to client requests in a timely manner and providing service exceeding client expectations.

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Aon Risk Services, Houston, TX May 2001 to April 2006

Sr. Client Specialist

Managed staff of six in responsible for department staying compliant with service level agreement in reviewing insurance policies to include: Auto, General Liability, and Workers’ Compensation. Managed workflow allocation, training and development. Served as subject matter expert for Policy Maintenance department appointed departmental trainer for all new hires.

Achievements

Created and implemented training for department training sessions and facilitated on-the-job training and training development for all new employees.

Successfully redeveloped policy and procedural manual for department, which entailed streamlining and developing workflow processes for better departmental efficiency.

Education

Master of Business Administration in Human Resource Management, LeTourneau University, Houston, TX May 2008

Bachelors of Science in Business Management, University of Phoenix, Houston, TX May 2005

Professional Human Resource (PHR) Certification – 2012

Society For Human Resource Management – Certified Professional (SHRM-CP) -2015

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