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Service Manager

Location:
Calgary, AB, Canada
Posted:
January 24, 2016

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Resume:

RESUME

WILLIAM (BILL) WATTLING

**** ******* ***** **

CALGARY, AB. T3A 0S4

PHONE# 403-***-****

CELL# 403-***-****

EMAIL: acs8qt@r.postjobfree.com

JOB OBJECTIVE:

To work for a stable organization that is progressive and will evaluate each person based on skills, dedication and commitment to their duty. A company that recognizes these attributes will provide opportunity for personal growth and satisfaction.

SUMMARY OF QUALIFICATIONS:

Energetic, self-starter, multi-tasker, responsible, conscientious and willing to go the extra mile to get the job done.

Excellent people skills

Extensive mechanical experience

Over 25 years ongoing, progressive Hands-On technical experience

RELEVANT SKILLS AND EXPERIENCE

Communications/Interpersonal Skills

Proven leadership ability in training and effective guidance of team

Proven reputation of honesty and straight forwardness

Proven ability of problem solving and tenacity to follow through to expected results

Proven interpersonal skills

Computer skills, Windows, Excel, Internet, Various Fleet Management Programs, Purchasing, Warranty submission

Nov 2015 – Present Allied Transmision

235149 Ryan Rd. SE

Calgary, AB. T1X 0K1

SERVICE MANAGER

Responsible for:

Daily operation of the shop including management issues, administration and supervision of staff.

Ensure health, safety and cleanliness of work environment

Interact directly with the customer

Estimating cost of repairs

Opening and closing work orders

Billing, ensuring that all costs (labour, parts etc) are billed out

Inventory control

Purchasing

June 2013-Nov 2015 Kristian Electric Ltd

4215- 64 AVE SE

Calgary Alberta T2C 2C8

SERVICE SUPERVISOR

Responsible for:

Daily operation of the shop (Red Seal Journeymen &

Apprentices)

Oversee all repairs, regular maintenance and inspections on customer equipment (Gensets, Engine Drive Welders Electric Welders), Assignment/scheduling of all employees

Booking Equipment, Work orders, Parts,Purchasing,

Invoicing, Warranty Claim Submission, Service Calls

Safety (employees and customers) Accident investigation, Job Hazard Analysis, WCB reports, Tool Box Meetings.

Oversee scheduling of regular maintenance and inspections of all company vehicles

June 2012 - 2013

SOUTHLAND TRANSPORTATION

823 HIGHFIELD AVE. SE

CALGARY, AB. T2G 4C7

CALGARY MAINTENANCE SHOP FOREMAN

Responsible for:

The daily operation of two shops:

Inspection Shop 20-25 employees (Red Seal Journeymen & Apprentices)

Main Shop 5-10 employees (Red Seal Journeymen & Apprentices)

Oversee all repairs, regular maintenance and CVIP inspections on fleet .Assignment/scheduling of all employees

Customer Service, Warranty Claims and dispute settlement

Human Resources, hiring, termination and all discipline

Budget responsibility – 2 million

Inventory control and all related month end procedures, parts purchasing

PO approval

Safety (employees and customers) Accident investigation, Job Hazard Analysis, WCB reports, Tool Box Meetings.

2007 – 2012

MINIT LUBE

141 CROWFOOT WAY NW

CALGARY, AB. T3G 4B7

Vehicle fast lube facility.

BRANCH MANAGER

Responsible for:

The daily operation of a busy lube shop with 15-20 employees, 2.8 million dollars annual revenue and processing approximately 27000 vehicles a year.

Purchasing

Inventory Control and all related month end procedures

Human Resources – Hiring, firing and all discipline as required

Training and Scheduling of all employees

Safety (employees and customers)

Customer Service, Warranty Claims and dispute settlement

Troubleshooting

Facility Maintenance

2003 - 2007

PSI FLUID POWER

4020 11A STREET SE

CALGARY, AB. T2G 3H3

TECHNICAL SALES/SHOP SUPERVISOR

Sales and repair of hydraulic components

2002 - 2003

WAINBEE LTD.

3518 62 AVE SE

CALGARY, AB. T2E 3H3

TECHNICAL SALES/SHOP SUPERVISOR

New hydraulic sales and component repair

1996 - 2002

MOBILIFT INC.

533 – 71ST AVE. SE.

CALGARY, AB. T2H 2Y2

(Design, manufacture and sales of mobile aerial work platforms used for inspections, maintenance tasks on elevated work surfaces)

TERRITORY MANAGER – NORTH AMERICA

Duties:

Source, sales & service Capital Equipment accounts (United Rentals, Horizon High reach USA)

Commissioning of equipment

Extensive travel USA/Canada

Locate and Identify potential customers

Contact key decision makers

Set up product demonstrations

Follow sales cycle through from start to purchase order

Distributor sales training, customer machine training

Logistic planning, time management

Existing account upkeep

Repeat sales, service parts, accessories and trade shows

1987 - 1996

Sales and service positions for various companies in Ontario and Alberta which included, hydraulics, fasteners, surge protection, vehicle sales and stereo components.

1983 - 1987

CP RAIL M/W EQUIPMENT REPAIR SHOP

2000 LOUGHEED HIGHWAY

PORT COQUITLAM, B.C.

MAINTAINER GRADE II

Mechanical, electrical hydraulic and engine repairs to various construction/excavation equipment and mobile track maintenance equipment (heavy duty)

Arc air welding as well as Oxy-acetylene welding and cutting

Use of drill press, grinders and all associated hand tools and instruments for precise measuring, i.e. Micrometers, Calipers etc.

PERSONAL DATA

Education

Special Courses

Pitt Meadows Secondary School, Pitt Meadows B.C.

British Columbia Institute of Technology – Burnaby B.C.

Technical Education:

Hydraulics, Pneumatics, Detroit Diesel and Deutz Diesel Engine Rebuild and tune-up.

Arc Welding and Oxy-Acetylene Welding, Automotive Electrical Systems

EP/course on AC Power line Anomaly and Methods of Correction

Health and Safety: First Aid, CPR, H2S Alive, Overhead Crane Operator Certified, Lift Truck Licence

References upon request



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