HEIDE LORRAINE CRUZ
**** ******* **. ****** ****, NV. 89701 775-***-**** acs8ob@r.postjobfree.com
OBJECTIVE
Currently I work in a very fast pace environment, with time sensitive documents; multi-tasking is essential part of meeting my client’s needs and objectives. I would like the opportunity, to learn, grow, become an asset to any company I join. I am not here to collect just a paycheck, I plan to make a difference.
EXPERIENCE
03/10/2013 TO CURRENT
First American Title
Carson City, NV
MARKETING EXECUTIVE
Market First American Title products with the intent to sell
Maintain MAPS, monthly reports, continue education on where our company lies in the market; as well as the competition
Economic development
Work to build strong relationships with escrow staff, branch managers and customers
Help my Escrow staff with overflow work, administer loan signs ups, closing packages, answering phones, balancing files with lenders, mortgage brokers, accounts receivable, and payable
Budget forecasts monthly, quarterly, and yearly
Negotiated contracts with vendors
8/1/2007 TO 4/1/2013
Harley Davidson Financial Services
Carson City, NV
PORTFOLIO MANAGEMENT
Answer a multi-line phone system; where assisting in the collection of payments
Process extension, payments and make payment arrangements
Assign repossessions of bikes if payments arrangements were not kept
Slashed administration costs by $250,000 in one month, which helps save millions of dollars in losses for our company, negotiating pricing and fees, while ensuring the continuation and enhancements of our services
Prepare for legal process
Negotiated contracts with all vendors
As an account representative level 111, I had the opportunity to manage and supervise twelve to fifteen employees at all times.
10/1/2005 TO 5/1/2007
Ticor Title
Reno, NV
ESCROW ASSISTANT/ JR ESCROW OFFICER
Order payoff demands
Answer phones
Administered loan sign ups
Prepared legal documents for recording
Balance files with lenders and/or mortgage brokers
Prepared closing packages to agents, lenders and mortgage brokers
Accounts receivable, and payable
EDUCATION
AUGUST 2013 - JUNE 2015
Bellevue University
Nebraska
BACHELOR DEGREE IN BUSINESS MANAGEMENT
REFERENCES
Nicole Peterson
Branch manager @ First American Title for Carson City, Minden, and Stateline
Denise Beronio
Manager @ Guild Mortgage Company
Marilyn Brown
Manager @ Harley Davidson Financial Services