CAREER OBJECTIVE

A Permanent position utilizing extensive professional skills and experience

SKILLS AND ABILITIES

Administrative and Data Entry: Transcription (55wpm. 10-key).

Proofreading Experience: Efficient, accurate, and detail-oriented

Strong written and verbal communication skills

Computers and Software: Word, WordPerfect, Windows 2007, Excel, Outlook

EMPLOYMENT EXPERIENCE

AMERICA WORKS OF ALBANY, INC. ALBANY NY October 2012 - November 2013

Intake Coordinator

Received and coordinated all referrals from Albany County Department of Social Services

Documented referrals and sent out appropriate documentation to the department as required

Provided case management for enrolled participants; including career counseling and job search assistance

Coordinated entire intake process

HILTON ALBANY, August 2012 – October 2013

Night Auditor

Executed daily operations of balancing guests folios

Posted and prepared all revenue reports of hotel’s accounts and

Reported to management information relating to business and meeting set-ups

Completed back up reports, balanced shifts, and dropped cash accordingly

Multi-task with guest reservations, check in/out, directions of hotel’s concierge

APPLEONE EMPLOYMENT SERVICES ALBANY, NY October 2011 – April 2012

Customer Service Representative

Executed quality service to members/providers concerning eligibility cycle

Explained of benefits for vision care, authorizations for exams, materials, and repair/replacement

Answered telephone lines, mail and in-person inquiries, and directed customers to appropriate sales area

Provided customers with accurate information about provider’s location

KOHL’S DEPARTMENT STORE ALBANY, NY November 2011 – January 2012

Customer Service Clerk

Assisted customers to select and purchase specified merchandise

Kept records of items in layaway

Approved customer’s checks and provided check cashing service according to exchange policy

EDUCATION

Virginia College, Homewood, AL

Administrative Office Management

REFERENCES: Available upon request

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