KIMBERLEE AROS

Calgary, AB

403-***-****

acs8cx@r.postjobfree.com

PROFILE

With over 25 years in customer service and having owned two highly successful business, I have developed superior management and organizational skills. Overachieving sales through strong business development, excellent customer service, product knowledge and a desire for learning are some of the qualities I exhibit.

CORE COMPETENCIES

QuickBooks, Microsoft Office Proficient, Excel, Ability to Type 40+ WPM, Assist with Administrative Projects For Many Departments, Strong Interpersonal Skills, Problem Solver, Attention to Detail, Product Selection, Effective Pricing, Supplier Negotiations, Marketing, Communication, Customer Service, Team Management and Mentoring, Business Operations, Operational Streamlining, Strategic Planning, Business Forecasting, Budget Planning, Staff Training & Development

BUSINESSES AND EMPLOYMENT

Amber’s Quality Cleaning, Calgary, AB, 2015 - Present

Team Leader

Communicate with management regarding time schedule

Receive client payments

Handle complaints

Sweep, vacuum and mop floors

Make beds/ change sheets

Dust and clean furniture

Disinfect and polish kitchen fixtures and appliances

Clean and disinfect bathrooms and fixtures

Empty trash containers

Wash windows, walls and electrical recepticals

Sunterra Meats, Trochu Meat Processors, Trochu, AB, 2015

Office Administrator

Prepare Government documents to allow pork products to cross borders into Japan, Mexico, United States and China

Answer a multi line phone system and direct calls properly

Keep lines of communication open with upper Management and Veterinarian staff

Account Receivables

Create invoices for local and foreign clients

Maintain front product counter, including selling fresh product to walk in clients,creating invoices and processing payments

Schedule appointments for H.R. and Plant Manager

Mariner Mechanical, Calgary, AB, 2014

Office Manager/Dispatcher

Open and close office daily

Enter and update client information

Book Service calls in scheduling software (service CEO)

Prioritize and dispatch calls to technician

Track project status

Generate customer invoices from technician paperwork

Oversee Paperwork flow (technician to office files)

Account Receivable tracking and follow up

Process payments into Quickbooks

Maintain a clean and inviting atmosphere

Answer multi line phone system

Receive deliveries/courier packages

Collect and sort mail

Concept Dental, Red Deer, AB, 2014

Administrative Assistant

Answer the telephone promptly and with a smile.

Manage the schedule, condense the day if necessary.

Book and rebook appointments if necessary.

Confirm all appointments ahead of time and ensuring all patient intake forms and general oral exam forms are scanned into files.

Collect money, completing insurance forms and submission for payment. Ensuring fees are paid for sedation and major treatments.

Follow up on patient care items referrals, x-ray transfer, post op care, patient questions and consent forms for treatment.

Patient recalls.

Alberta Pipe Fittings Ltd., Calgary AB, 2013

Administrative Assistant/Inside Sales

Data entry.

Develop Excel Spread Sheets to control inventory and maintain a client list.

Product Knowledge.

Invoice Customers.

Reconcile Bank Statements.

Gain New Clients Through Cold Calling and Email.

Create Monthly Reports on Customer on Customer Purchases.

Answer a multi-line switchboard, email, and in person inquiries from customers, vendors, and the general public.

B.A. Wholesale Florist, Calgary, AB, 2012 – 2013

Wholesales Representative

Focus on growing the client base through cold calling and strong customer relations skills.

Help grow company sales by over 10% from 2012 to 2013.

Utilize extensive product and market knowledge, as well as performed in-depth research of sales from previous years, to accurately forecast inventory requirements.

Excel in this role by performing suggestive up-selling techniques at every opportunity.

Grower Direct Fresh Cut Flowers, Lethbridge, AB, 2010 – 2012

Franchise Owner

Knowledge and daily use of QuickBooks.

Direct 20+ employees and received the Sun News’ “Best of the Best” industry award, out competing 15 local flower companies.

Spearhead a new advertising campaign and identified a new demographic which expanded marketing campaigns to include a younger, more profitable target market.

Manage online presence on Facebook and web page to create awareness and brand business to fight atrophy.

Succeed in reducing operating costs by over 20% while enhancing operating efficiencies, overall productivity and inventory.

Motivate team members to achieve strong sales and maintained recognition as one of Grower Direct’s top five national franchises.

Accurately reviewed monthly, quarterly and yearly financial statements.

Research company and industry sales to identify trends and forecasted for product demand.

Consistently mentor, coach and qualify staff throughout multiple retail departments and administrative functions.

L.A. Delivery, Lethbridge, AB, 2004 – 2010

Owner

Responsible for directing all business operations and management of up to 32 delivery drivers.

Develop and grow the company to become Lethbridge’s number one restaurant product delivery service with over 80% of the city’s restaurants as clients.

Recruit, hire, place, train, mentor and manage all staff.

Co-ordinate restaurant, drivers and manage an average of 500 calls per day.

Develop, plan and implement a wireless debit/credit card system, resulting in immense client and revenue growth.

Increase miscellaneous sales through effective development and implementation of marketing strategies.

Expand profit margins.

Suzy Shier, Lethbridge, AB, 2000 – 2004

Store Manager

Consistently over achieve sales targets, receiving recognition and top sales awards for company leading performance year over year.

Accurately determine staffing requirements, hired staff and, when necessary, dismissed employees.

Train, manage, mentor and motivate a strong and dedicated team of sales associates with very low turnover.

Supervise the day-to-day operations and staff, set up work schedules and assigned duties.

Monitor product inventories and trends in consumer buying to anticipate which products would be in demand.

Effectively and professionally dealt with customer complaints and recommendations.

PROFESSIONAL EDUCATION & TRAINING

Medical Reception College, Graduated with Honours, Calgary, Alberta 2014

Business Marketing Program, University of Lethbridge

Fashion Marketing and Merchandising, Ricks College (BYU Idaho University)

Contact this candidate