DeAnn Rogers

H O U S T O N, T E X A S

P H O N E 832-***-**** • E - M A I L acs8av@r.postjobfree.com

EDUCATION

Lone Star College-North Harris, Houston, Texas May 2013

Certification: Basic Studies for Nursing & Paralegal

Sanford Brown College, Houston, Texas February 2005

Certification: Medical Assistant

Eisenhower High School, Houston, Texas May 2002

High School Diploma

PROFESSIONAL EXPERIENCE

Bureau Veritas, Houston, Texas

Project Coordinator 2013 – 2015

•Accomplished resource objectives by selecting, assigning, scheduling for domestic and international projects

•Handled planning and monitoring for each project for various oil and gas companies

•Maintained client/supplier relationships and assist with business development for future endeavors

•Examined and distribute inspection reports, non-conformities and documentation to ensure the project meets the specifications of the purchase order and quality instructions

•Assisted with tracking and reporting on specific projects to ensure on time per client’s contract requirements

•Ensured all projects are within cost and budget parameters, per the contract, and being invoiced based on client requirements

•Attended off-site meetings with client’s to discuss potential business projects

Administrative Support Coordinator

•Supported six Project Managers/Coordinators with daily task of client specifics projects

•Ensured accurate and timely input of data and transactions

•Assisted with the process of the process of locating a qualified inspector for each assignment

•Maintained documentation for each project through our system and Microsoft Excel database

•Managed accounts to ensure budget was on track and no pending issues

Comcast Cable, Houston, Texas

Account Billing Specialist 2010 – 2012

•Managed, coordinated and developed training documentation and training manuals for employees

•Interacted with external and internal clients’ in regards to billing, accounts receivable, transactions, legal, sales and issues

•Dispatched for occasional Tech routes to residential customer services

•Assisted with the on-boarding process of new client’s relationships

•Lead new pilots for new "On Demand" Television Services

•Handled technical support issues with a step-by-step procedure

•Participated with offsite sales and recruitment seminars

Reliant Energy, Houston, Texas

First Call Resolution Support 2007 – 2009

•Interacted with external and internal clients’ in regards to billing, accounts receivable, transactions, legal, sales and issues

•Managed to secure, establish and maintain a trusting relationship for clients’ and suppliers’

•Researched and analyzed clients’ account to determine the origin of the resolution

•Assisted with quality assurance for call center support group

•Trained staff on improving problem solving skills, customer relations, and phone etiquette

•Lead on-site training sessions and side-by-side coaching

ADDITIONAL SKILLS & COMPETENCIES

•Process and Productivity Improvement

•Project Coordination

•Relationship Account Management

•Customer Service and Relations

•Cost Control and Budget Implementation

•Time Management and Prioritization

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