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Customer Service Engineer

Location:
Sarasota, FL
Posted:
January 25, 2016

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Resume:

Certifications:

International Software Testing Qualifications Board (ISTQB) – July, 2008

Experience:

Emerson Process Management 10/11-present

Senior Test Engineer

Current responsibilities include the regression, functional, system and UAT testing of a web-based Process Management system, used primarily in the Pharmaceutical industry.

Writing and executing test plans, running code reviews and spec reviews, document periodic reviewer, creating VM test environments, troubleshooting with Customer Service.

Tracking defects and writing / executing test plans using Team Foundation Server and MTM.

Using: .Net, XML, VMware vSphere, PeopleSoft, SQL Server Management Studio, Agile, Team Foundation Server, Visual Intercept (VI).

Vertex Inc. 03/07-10/11

QA Analyst

Responsibilities included the regression, functional, system and UAT testing of data monthly updates.

Software releases and internal testing tools, writing and executing test plans in Quality Center

Chaired weekly project status meetings.

Tracked defects in Oracle, upgrading all testing environments, maintaining SQL reports for validation of data changes.

Part of a team of 5 QA Analysts

Used: MSN Access, Oracle defect tracking. HP Quality Center, Oracle db.

Siemens Medical Solutions Health Services Corporation 11/98-03/07

Software Engineer, Clinical Systems (6/05-3/07)

Developed a Radiology application that includes patient registration, order entry and interfaces to our Medical Imaging system.

QA Coordinator - responsible for coordinating the QA effort for an interface between the medical imaging and radiology systems, including the documentation, Software installation and scheduling.

Software Coordinator - responsible for maintenance and running of server Software rebuilds on a Unix platform using Harvest code management Software.

Used: C++, VB 6.0, QuickTest Professional, Rational ClearQuest, Rational ClearCase, SQL, HP Quality Center, HP QTP, Sybase db, Unix, VI Editor, SQL, Agile.

Software Engineer-QA Analyst, Financial Systems (11/98-6/05)

Development of middle-tier Software to run business processes on application servers, fulfilling requests by web based clients.

Build HTML user interface forms using Siemens’ UI Builder. Writing test plans and performing integration and system testing, code and spec reviews in an Agile Software Development environment. Participating in development SCRUMs.

Used: Java, Rational ClearQuest, Rational ClearCase, SQL, HP Quality Center.

Reading Hospital 11/96-11/98

System Analyst

Supported the Shared Medical RIS (Radiology) system, writing user reports and running weekly user meetings. Helped to build the Shared Medical Scheduling system.

PFPC Global Fund Services 4/89-11/96

Programmer/Analyst

Developed a financial application serving the mutual fund industry. Release Coordinator overseeing our Release Committee to ensure s/w testing is complete, and releases are delivered and installed on time and correctly.

Database Coordinator responsible for maintenance of our core database files and the conversion of these files during a software release upgrade. Member of Special Focus Group formed to oversee, direct and support our largest client. Used: Fortran, Unix.

Education:

B.S. in Computer Based Business Systems, Gwynedd Mercy College (graduated Cum Laude).

Armed Service:

U.S. Army. Hanau, Germany.

Atomic Demolitions Munitions Specialist.

Received SECRET clearance.

References are available upon request.



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