WAYMOND SAYLES

TORRANCE, CA *****

COVINA, CA ***23 323-***-**** email: acs87p@r.postjobfree.com

Professional Overview:

A proven business professional with 15+years of experience in Administration and Customer Service. Created/Engineered Shuttle Driver department within company branch. Branch Administrative Manager. Responsible for building maintenance and key holder. DMV title coordinator / processor. Authorized to work in the U.S. for any employer.

Implemented Preventative Maintenance (PM) schedule.

Certified inventory management specialist with +/- 2% variable.

Designed and prepared monthly mileage/fuel cycle counts.

Generated 24/7 shuttle driver route schedule for continuous passenger transporting.

Education:

Bachelor of Arts in Business Administration American InterContinental University (AIU)

GPA 3.6 Hoffman Estates, IL.

Summary of skills:

Administrative support Critical thinking Problem resolution

Meets/exceeds goals Meet deadlines Self-starter

Schedule management Project planning Team liaison

Attention to detail Microsoft Office skills

Work Experience:

COURTESY SHUTTLE SUPERVISOR

Oversee the day-to-day shuttle operation at Fox Rent A Car, Inc. Corp-LAX

Provide daily supervision of assigned drivers and GPS monitors to ensure proper and consistent performance of duties.

Coordinate training/manage programs in accordance with curriculum developed by FOX University.

Manage and conduct bus driver training and safety programs for current and newly hired drivers.

Conduct investigation and follow-up of accidents/incidents via Claims Administrator.

Maintain accurate records via Non-Revenue contracts for Fox employee drivers.

Understand, instruct and follow oral and written directions in compliance within company S.O.P.

Established and maintained cooperative and effective working relationships with others.

Observes legal and defensive strategic driving practices and regulations.

Attend meetings and remain current concerning rules, regulations, policies and laws.

Read, interpret, apply and explain rules, regulations, policies and procedures.

Maintain current knowledge of program rules, regulations, requirements and

Maintain daily records i.e., pre/post inspection logs, fuel receipts, absentees, driving contracts, GPS tracking, etc.

Communicate new regulations/updates effectively, both oral and written.

ADMINISTRATIVE ASSISTANT

Provide job candidates by screening, interviewing, and testing applicants.

Administer medical insurance, disability programs, benefit programs, and advising employee eligibility.

Orients new employees by providing information packets; reviewing company policies; gathering withholding and other payroll information.

Coordinate and distribute vehicle title registrations through seven DMV licensed states.

In-fleet newly acquired vehicles and assigned to appropriate locations.

Reviewed and administered annual exempt/non-exempt employee appraisals.

SALES SUPPORT

Process paperwork generated by sales and schedule customer appointments.

Handle and prioritize the influx of customer requests and complaints.

Communicate product upgrade or cost changes to vendors.

Provide critical support and link between salespersons and their clients.

Process / request lien release for rental vehicle conversion to sold.

CUSTOMER SERVICE

Input 100 to 150 daily orders via email, fax, e-business, or phone while maintaining a 6 hour deadline.

Resolved all customer’s calls and complaints daily via research and reconciliation.

Assisted with other issues i.e., inventory, warehousing, routing, file purging/housekeeping, and mail sorting.

Contact current and new lenders for flooring and funding of buyout vehicles for purchase.

Procure DMV title verification and registration for new/used sold vehicles accurately and persistently.

FLEET MANAGEMENT ADMINISTRATOR

Implemented a Preventative Maintenance schedule for over 600 vehicles located in the Los Angeles Metro and surrounding regions (including Bakersfield, CA & Las Vegas, NV), which resulted in 98 to 100% of monthly completion.

Procured equipment and supplies via purchase order generation.

Posted general ledger entries by location cost centers and maintain stock levels.

Posted work orders and time entries for 8 – 10 locations through inter-mail correspondence.

Performed monthly inventory of 10% of total stock pending 100% annualized fiscal inventory.

Completed end of month mileage cycle count collections and entry for over 1000 vehicles for 8 – 10 locations.

Career Chronology:

Fox Rent A Car 2013-

Tristar Risk Management 2012-2013 Alhambra, CA

Self-employed (Volunteer) 2009-2012 Covina, CA

Dean Foods 2007–2008 Los Angeles, CA

LG Staffing Solutions (Dean Foods) 2007-2007 Hacienda Hts, CA

DS Waters of America 2001–2006 Los Angeles, CA

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