SUMMARY

Technical writing professional specializing in written materials such as technical instructions, work instructions and standard operating procedures, parts manuals and catalogs, operation and procedure manuals, user manuals, presentations, product releases, technical briefs, newsletters, white papers, best practice sheets, websites, social media, proposals, brochures, public relations, and other sources of written documentation.

EDUCATION

Franklin University, 2013

MBA

Eastern Michigan University, 2007

MA, English

Specializing in Written Communication

Bowling Green State University, 1997

BA, English

Minor in Scientific and Technical Communication

SKILLS & EXPERTISE

Technical Writing

Proposal Development

Technical Communication

Instructional Design

Electronic Media

Newsletters

Desktop Publishing

Publications Management

Digital Photography

Presentation Development

Editing

Proposal Writing

Research

Public Relations

Web Development

Copywriting

Social Media

Corporate Communications

Marketing Collateral

Web Content Management

Videography

Business Relationships

COMPUTER SKILLS SUMMARY

Microsoft Office, SharePoint, FrontPage, Outlook, Publisher, Project, Visio, and Windows.

Adobe Acrobat, InDesign, PageMaker, Illustrator, Table, PhotoShop, FireWorks, and DreamWeaver.

AutoCAD, AutoDesk Inventor 3-D Modeling, SolidWorks 3-D Modeling.

Salesforce and Word Press.

EXPERIENCE

DSW (Designer Shoe Warehouse) Short-term Contract through TekSystems 11/15 – 1/16

Internal Communications Technical Writer and Consultant

Develops internal communications within the Information Technology department aligning business area needs with IT solutions.

Documents business and IT processes and procedures, programs, and projects.

Researches and develops responses to requests for proposals (RFPs) ensuring accuracy and alignment with IT programs.

PCCW Teleservices (U.S.), Inc., Dublin, OH 3/13 – 10/15

Director, Marketing and Technical Communications

Developed marketing campaigns, branding, public relations, and creative planning and activities for the organization and its portfolio of services, including researching and developing content and information, identifying target audiences, and analyzing and reporting on results.

Managed the deadline driven process to requests for proposals (RFPs) from prospective clients, while ensuring the accuracy of company information in the response.

Wrote marketing copy for US in marketing materials and press releases.

Engaged with third party vendors to develop a variety of marketing promotions, signage, branding concepts, materials, etc. to support the corporate global strategy by driving traffic of new customers and maintaining the engagement of the current customer base.

Questline, Inc., Columbus, OH 6/2010 – 3/2012

Technical Writer

Produced technical utility content for eCommunications, including the researching, writing, and editing of newsletters and other technical publications.

Wrote, edited, and proofread proposals, brochures, case studies, testimonials, email blasts, event flyers, white papers, and best practices sheets.

Ensured the quality and effectiveness of written communication materials met Company standards.

Identified improvements to existing product and client documentation.

United McGill Corporation, Groveport, OH 6/2006 – 11/2009

Writer

Wrote, edited, and proofread a wide-variety of printed and electronic documentation materials including technical publications, advertisements, brochures, website copy, and newsletters.

Assisted the Company President and Manager of Marketing with planning, development, and coordination of documentation and communication programs for Company’s five operating subsidiaries.

Partnered with the Manager of Marketing, subsidiary directors, and sales staff for the development and implementation of corporate internal and external communication programs, website, printed media, trade shows, and other marketing collateral.

Revitalized the Company’s product copy for website, email, search engine optimization, media, internal and external HR communication, and social media/networking campaign use to increase product awareness.

Identified story ideas and developed case studies and press releases to support the Company’s public relations and external communication activities for journal and trade publication articles placement.

Maintained a thorough knowledge of market conditions, economic trends, civic issues, and business opportunities as related to the Company’s publicity and marketing campaigns.

Spirit Airlines, Inc., Romulus, MI 7/2002 – 6/2006

Technical Writer

Wrote, edited, and proofread procedures for the airline’s General Maintenance Manual, Operational and Maintenance Manuals (O&M), and maintenance work cards.

Researched and developed technical engineering documents, standard operating procedures, internal communication programs, newsletters, and flowcharts.

Implemented new processes and procedures and updated current procedural documentation to meet regulatory requirements ensuring compliance with the Code of Federal Regulations and Department of Defense guidelines.

Researched and implemented manual revision schedules and document modification procedures ensuring current and up-to-date documentation.

Prepared project reports and performed analysis concerning development of desired future publications and required maintenance programs.

AAR Cargo Systems, division of AAR Corporation, Livonia, MI 4/2000 – 7/2002

Technical Writer/Illustrator

Managed the creation of technical publications for aerospace engineering, including Component Maintenance Manuals, Illustrated Parts Manuals, Service Bulletins, proposals and Engineering documents. Ensured publications met external customers’ specifications and requirements.

Wrote, edited, and proofread technical publications ensuring simplified English and technical accuracy and developed revision service schedule ensuring timely publication and delivery of maintenance manuals.

Created and supervised development of line art isometric drawings, 2D illustrations and technical CAD illustrations for use in documents, manuals and proposals.

Edited and proofread engineering AutoCAD drawings before being sent to component production.

Ensured all documents and illustrations created for military and commercial use adhered to FAA and ATA document standards.

Assisted Marketing and Sales Departments with reports and proposals for submittal to prospective clients.

USFilter Operating Services, Naperville, IL 6/1999 – 3/2000

Proposal and Technical Writer

Wrote and edited proposals for submittal to industrial and municipal clients for outsourcing water and wastewater treatment facilities.

Created technical diagrams and graphics for use in proposals, brochures, and marketing collateral.

Developed PowerPoint presentations to accompany proposals and assisted Marketing team with presentation to prospective clients.

Wrote, edited, and designed brochures, news releases and marketing related information.

Managed on-line network archive system for essential data, served as system administrator and oversaw implementation, system upgrades, problem resolution, report generation, training and day-to-day system maintenance.

SPX-Valley Forge Technical Information Services, Allen Park, MI 3/1998 – 6/1999

Contract Technical Writer

Developed Service Manual and Owner Manual procedures for Ford and Nissan automobiles.

Researched and documented current and proposed maintenance procedures for incorporation into service and maintenance manuals.

Researched and developed vehicle diagnostic procedures for troubleshooting procedures, as required for electrical systems and engine components.

Worked with technicians and engineers (SMEs) to validate removal and installation procedures for service manuals, on-site and at Nissan plants in Smyrna, Tennessee and Aguascalientes, Mexico.

Developed wiring diagrams, system schematics and diagnostic procedures for service manuals.

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