RYAN JEFFREY PELLEGRIN

***** *** ***** **.

Houston Tx. 77041

713-***-****

acs83j@r.postjobfree.com

EXPERIENCE Over 13 years of technical experience in escalating roles and responsibilities in Oil & Gas IT. Extensive experience in the implementation of Operating systems, Business continuity, High Availabillity Infrastructure and Desktop solutions. I have strong written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences. Experienced vendor relationship management across desktop, server & network infrastructure. Manage all IT vendor & outsourcing relationships in line with global policy, including contract / cost negotiation and Service Level Management. Experienced in clarifying business requirements, designing process and system improvements to increase productivity and reduce costs. Proven accountability that duties are accomplished and completed. Experience in Procurement, Budgeting, Forecasting, and Asset Management. Mentoring and career development through training of direct reports to ensure career progress. High degree of ownership in all matters within the IT infrastructure and resolve issues (proactive and reactive) in a high pressure IT environment.

TECHNICAL

EXPERIENCE

Install, configure and monitor HP Data Protector 6.2 and 7.0. EMC Source One email archiving system. Planning and implementation of HP Blade system infrastructure. Install and configure Altiris / ICE / RDP. Extensive administration experience with Win 7 and Win XP, Win server 2003, 2008, 2008 R2, Citrix Server, Microsoft Exchange Server 2010, all Microsoft office versions, SharePoint, VM ware 4.1, LDAP directory service, Asset management and disaster recovery. ITIL V3 foundations, Remedy 7 ticketing and asset system. McAfee EPO, SOPHOS antivirus and web appliance, Evault Backup, and SOX Governance. MPLS and PRI communication site creation.

EDUCATION

6/96 – 12/2001 Louisiana State University, Baton Rouge, LA.

Major: Bachelor of General Studies

Minors: Political Science, Sociology, Speech Communication

Graduation date: December 21, 2001

PROFESSIONAL

12/2013 – 3/2015 Goodrich Petroleum

IT Project Manager

Manage Field locations in TMS (Tuscaloosa marine shale) and Eagle Ford (South Texas) production areas for all IT related issuses for over 100 users.

Service owner for DFS (Distributed File System) on 3 file share servers, monitor replication status and adjust or repair as needed

Service owner for WSUS for all computers and servers updates

Vendor management

Established SLAs and Underpinning Contracts (UCs) to facilitate the company’s requirements.

Service owner for infrastructure monitoring with Big Brother and SOPHOS antivirus maintaining 95% KPI and web appliance for content filtering

Service owner for Rimbase, field drilling and process application

Primary back up on all other enterprise and infrastructure processes, such as Exchange 2010, CITRIX, Evault backup and restore, AD (Active Directory), DR (Disaster Recovery), AVAYA Phone System, CITRIX, Evin, and Sharepoint.

IT Governance (SOX) work with internal and external auditors for IT procedures

Projects include Field Office moves:

oDilley Tx. office location move

Telco relocation and setup

Budget constraints

Office buildout

Office furniture purchase

Utilities setup

Land preparations for occupation

Lease agreements

o Tatum Tx. office location move to Liberty Ms.

Telco relocation and setup

Budget constraints

Office furniture relocation

Lease agreements

Asset Management and Incident Management through Epicor ticketing system

Provide training to IT staff for remote location setups as they are completed for user support.

Manage PC remote connectivity through logmein remote tool.

10/2011 – 12/2013 ATP Oil & Gas Corporation

IT Manager

Manage MSA with various vendors

Provide 24/7 availability for users

Vendor management

Established SLAs and Underpinning Contracts (UCs) to facilitate the company’s requirements.

Manage all hardware and software associated with ATP Oil & Gas

Compare and approve major contracts for IT services & equipment; ensure the security of the information systems, communication lines & IT equipment.

Manage and direct multicultural staff

Vendor relationship management across desktop, server & network infrastructure; manage all IT vendor & outsourcing relationships in line with global policy, including contract / cost negotiation and Service Level Management

Management of all servicedesk activities and development of activities for support staff and budgets set by the company.

IT Purchasing & Budget Management

Manage mobile & fixed line telecommunication including company-wide service changes and upgrades.

User and staff training through self created powerpoint presentations

All duties listed below as well

Supervisor of IT Support

Management of all Service Desk activities and Service improvement efforts.

I own the enterprise backup system process and generate reports every week using HP Dataprotector 7.1 backing up to a HP 4112 D2D.

Manage EPO for McAfee updates and machines out of spec and resolve the issues if they are out of spec by pushing the required updates to the machines needed and maintaining 95% KPI.

Excalibur Admin duties, HP UX based, with Finsubs and Essbase plugins. Connect using SB client

Add and remove users coming in and going out of ATP in AD and Exchange.

Exchange Administrator: Monitor the state of the exchange server 2010 to make sure there is as little as possible interruption of email communication.

Make sure that the offshore drilling and production IT operations are running as smoothly as possible which includes trips out to the rigs to help personnel with any issues face to face and verify that the network offshore does not have any vulnerability.

Work with the users in the Houston office to make sure day to day IT operations are going as smoothly as possible without any interruptions.

Manage the spiceworks helpdesk ticketing system to resolve the issues that are submitted in a timely fashion.

CITRIX Administrator: Update, remove, add software and users from CITRIX as requested.

I verify the video conferencing equipment communicating with each other we are using Lifesize system.

Keep the machines offshore that are pushing data to the Kongsberg system communicating so they can be monitored from here in the office.

Restore emails from our source one email archive system from the search or the discovery manager.

Configure site to site VPN on the Cisco asa 5510 and setup IPsec vpn on asa 5510 for connectivity at home.

Monitor and move around resources in the vcenter server for the VM’s between hosts as needed using Vsphere client 4.1 and esxi 4.1 for the hosts and reside on HP 4400 EVA.

Setup and remove phones on AVAYA phone network as needed.

Create new VM’s and setup to connect to HP 5740e thin clients.

Help resolve HMI network (safety system),(Rockwell Factory talk) issues that happen offshore.

Remote administer users computers using Teamviewer.

8/2010 – 10/2011 TSA,(Technical & Scientific Application)

Enterprise Solution Architect

Provide technical expertise for presales staff.

I have extensive experience with HP products, DL rack servers, C3000 and C7000 enclosures, blade servers, thin clients, virtual connect and flex fabric modules.

D2D backup and data replication systems.

I specialize in HP network products ( Procurve) and HP services.

Help deliver POC for clients on converged infrastructure.

8/2002 - 7/2010 Schlumberger

Service Delivery OSC Champion

Service owner for the Global Operation Support Center operations. OSC is the real time drilling operation monitoring centers in SLB.

Responsible for planning and implementation of OSC hardware dependent on the segments needs, which includes the HP C7000 and C3000 enclosures with Cisco 3020 switches populated with BL class blades with GT7725 thin clients.

Help create install guides and the standard OS image used on the blades and thin clients.

Setup Altiris / ICE / RDP on the server for use with the blade system.

Help with the setup of HP Factory Direct for blade system setup before delivery.

Globally provide 2nd and 3rd level support for OSC support on the blade system for IT and end users.

Daily tasks of testing new processes, software, hardware, and upgrades used on the blade system.

Service Delivery IT Team Lead / Schlumberger Limited / OFS

Responsible for all computers and network systems for Schlumberger Limited and Board of Directors.

New location setup and completion of connectivity services

Desktop Support L2 / Radia Software Manager SME

Responsible for all computers and network systems for three different locations for a total of 500 users.

Asset management for incoming and outgoing computers, servers, printers, and switches.

Disaster recovery using Veritas Backup Exec on servers.

Provide user and employee training where needed.

Log all interactions in the Remedy ticketing system providing a solution for the call or email.

Troubleshoot in the areas of Server 2000 Professional, Citrix Server, Windows 2000 Professional, XP Professional, Microsoft Office 2000, Checkpoint VPN client, PKI smartcard security certificate technology, connected backup client and Radia server for software distribution.

Also with LDAP directory service and Iplanet email services and work with connectivity to the SAP and CRM systems.

Cisco switch configuration on Catalyst 2950 and 2900 XL series, AD Admin responsibilities for my supported sites.

Since the end of my contract to hire period I have become a subject matter expert for our Dell computer hardware issues and have taken a more mentoring role on the global service desk.

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