John Lima

Business Solutions Consulting

* ********* ****** - ***** **********, RI 02911

acs7qp@r.postjobfree.com - 401-***-****

WORK EXPERIENCE

Inside Sales Representative

Atrion SMB Warwick, RI

December 2014 to January 2016

Business to Business Lead Generation, Sales, Appointment Setting, and Marketing. www.atrionsmb.net

Inside Sales & Marketing Account Manager

Strategic Sales & Marketing, Inc. Farmington,CT

April 2013 to December 2014

Business to Business Lead Generation, Sales, Appointment Setting, and Marketing. www.manageyourleads.com

Business Solutions Consulting

October 2007 to April 2013

Home-Based Business/Small Business Consulting & Automation Solutions

Joint venture and consult with a team of experienced business professionals to market, finance, train,

consult, educate, manage, and sell our services, expertise, and experiences to start-up, research, expand a

business, automate business processes to be successful with internet marketing and teach time management

in order to grow and be successful in business endeavors, and market via the internet a product and/

or service. Provide exceptional customer service to prospective, new, and existing clients, customers,

and budding entrepreneurs.

Currently, Business Solutions Consultant, the key to success in my business has been providing exceptional customer service to my clients, who are experienced and new business professionals, seeking guidance, education, accurate information, direction, trust & relationship building, and networking in the areas of business automation solutions, home-based business management and consultation, marketing online and offline, affiliate marketing, lead generation, social media presence and marketing, teamwork, coaching and training, and personal self-development.

Principal Review Team Manager, AVP

Banc of America Investment Services Inc. Investment Center - Lincoln, RI - October 2006 to October 2007

Licensed Brokerage Supervisor & Principal

Managed, trained, & supervised a team of licensed principal review associates responsible for the account

review and opening of new self-directed brokerage account applications, ancillary documents including

margin and option trading accounts, accounts changes and updates, email communications with self-directed

brokerage account clients, trade review via automation of online trading system received for execution and

sent to trading floor of the various exchanges, and high risk accounts to minimize the risk and exposure

of the investment firm. Performed Due Diligence efforts in order to monitor for suspicious activity according to bank, broker dealer, and regulatory agencies policies and procedures. Responsible for the daily operation of business, project management to automate and streamline and improve the above noted operations and processes, and review and decision on every communication (including complaint reporting) received from the self-directed brokerage clients, internal and external clients, all in accordance with the rules and regulations, policies and procedures that the NASD set forth to run and govern the business. Also responsible for all actions and decisions made by the team of

principal review specialists, their continuing education and compliance with NASD guidelines, and preparing,

reviewing, and any additional training necessary for their quarterly and annual reviews and any disciplinary

actions needed within their position and to minimize risk to the overall company and broker dealer. Supported

and interacted with the VP, SVP, and EVP of the Self-Directed Brokerage Operation and Marketing on a daily

basis to report any issues, risks, trends, and feedback to ensure the business operation and success with

regard to marketing efforts, fraud, and system automation processes. Anti-Money Laundering (AML) operations, Know Your Customer (KYC), and New Account Opening (NAO) per The Patriots’ Act.

Operational Risk Investment Specialist - Investment Center Operations

Banc of America Investment Services Inc. - Investment Center - Lincoln, RI - December 2005 to October 2006

Licensed Brokerage Principal

Responsible for analyzing and approving new self-directed brokerage account applications, ancillary

documents, and high risk accounts to minimize the risk and exposure of the investment firm in the capacity of

an investment principal. Implemented and developed the risk team principal review new account opening processes from manual paper review to electronic review utilizing Account Express, a Fidelity Investments automation product. Trained all risk team associates, as well as Investment Center management staff multi-site (Lincoln, Rhode Island and Charlotte, North Carolina) on policies and procedures in new account principal review and automation .

Directly involved in project planning and management, targeting impacts and issues that may evolve and cause

risk in new investment account opening. Also, was directly involved in the day-to-day management and review

of new account opening principal review ancillary documents, and high risk Know Your Customer accounts

as defined by BAI AML Compliance. Work directly with Investment Center management and Compliance on

developing new account opening principal review policy and procedures. Act in the capacity of Principal Risk

Review team lead with regards to NAO, and a team lead and team player with regards to all operational

functions within the BAI Operational Risk team. Assist the Operational Risk Unit Leader and Market Director

for the self-directed channel with all team efforts, training, processes, workflow, day-to-day activities, issues,

management, policy and procedure development and implementation, system maintenance and development,

and UAT testing. Coach and develop risk team associates on a daily basis to meet and exceed expectations

and goals set by risk management and investment center operations and management. Obtained working

knowledge of the Email Response system and Email Principal Review procedures within the operational risk

team. Anti-Money Laundering (AML) operations, Know Your Customer (KYC), and New Account Opening (NAO) per The Patriots’ Act. Performed Due Diligence efforts in order to monitor for suspicious activity according to bank, broker dealer, and regulatory agencies policies and procedures.

Registered Representative, Sales and Service, NE Money Manager Team

Banc of America Investment Services Inc. & Quick & Reilly Inc - Lincoln, RI - June 2000 to December 2005

Licensed Brokerage Registered Representative – Investment Call Center

Recognize sales opportunities and transfer warm sales leads into new and upgraded accounts with regards to

client suitability in bank and brokerage products available at Bank of America and Banc of America Investment

Services Inc., previously Quick & Reilly Inc., A FleetBoston Financial Company. Handled and processed for

submittal to the trading floor equity, option, and mutual fund orders for existing and new clients. Had daily

interaction with high net worth individuals and institutions and act as liaison between client and personal

financial consultants. Aided in training other agents to perform daily tasks and adhere to company policies and procedures. Review and analyze daily performance reports to help in adherence with investment center guidelines. Troubleshoot website issues and aid in technical use of website and touch tone telephone system for order entry of investment products and services. Assist clients with qualified and non-qualified retirement products. Calculated margin buying power and review account and tax statements with clients. Handled back office issues (i.e. Reorganization, Dividends, Margin, IRA, and Account Transfer departments.) Provided current research and quotations, representative of marketing and promotions team, and provide qualified referrals to personal financial consultants of clients who want or convey a need for special products, investment advice, and portfolio diversification. Cross sell bank and brokerage products to develop client relationships with company. Provided operational, service, and compliance support to external and internal clients in order to obtain and build assets under management in

an investment banking atmosphere, while maintaining quality and productivity targets. Direct contact for several initiatives created during brokerage conversion to notify and update clients of problem resolution. Anti-Money Laundering (AML) operations, Know Your Customer (KYC), and New Account Opening (NAO) per The Patriots’ Act. Performed Due Diligence efforts in order to monitor for suspicious activity that may represent and result in significant risk to the company according to bank, broker dealer, and regulatory agencies policies and procedures. This was a Call Center environment, with productivity and quality assurance targets and goals.

Banker

Citizens Bank Of Rhode Island - November 1999 to June 2000

Demonstrated ability to provide exceptional customer service by understanding the customer experience,

building relationships through the sale of bank products, and promoting alternative delivery options as a

service support proactively identify and retain "at risk" customers. Team player to meet and exceed personal

and branch success through effective customer profiling and follow-up. Actively develop and solicit additional

relationships (personal and business) to obtain new business. Adhere to the Bank's policies and procedures

regarding branch operations, employment practices, code of ethics, and all federal, state, and local laws.

Manage and promote franchise visibility and recognition in the community through special assignments and

community service. Telemarketing existing and new customers to retain and increase deposit base. Refer

qualified leads to Citizens Financial Services Inc. for investment needs to build customer base. Consistently

participate and succeed in customer service, product, and sales training. Anti-Money Laundering (AML) operations, Know Your Customer (KYC), and New Account Opening (NAO) per The Patriots’ Act. Performed Due Diligence efforts in order to monitor for suspicious activity according to bank and regulatory agencies policies and procedures.

Senior Commercial Loan Analyst

Citizens Bank Of Rhode Island - August 1998 to November 1999

Manage and service multi-state commercial loan portfolios (participations, syndications, and special assets). Duties include: supervise and prioritize the flow of system processing; customer and inter-bank contact analyzing loan documents and financial statements; payment processing; new loan set-up; maintain system; monitoring delinquency reports; recognize, research, analyze, and resolve issues with regards to loans, systems, and products; daily interaction with other financial institutions; training existing personnel on new concepts and new hires in portfolio service and bank systems; handling billing inquiries; providing loan systems support with respect to acquisitions and conversions; monitor and reconcile general ledger accounts. Anti-Money Laundering (AML) operations, Know Your Customer (KYC), and New Account Opening (NAO) per The Patriots’ Act. Performed Due Diligence efforts in order to monitor for suspicious activity according to bank and regulatory agencies policies and procedures.

Senior Commercial Loan Customer Service Specialist

Citizens Bank Of Rhode Island – January 1996 to August 1998

Provided exceptional customer service by resolving customer inquiries in an accurate and timely manner. Additional duties included: daily telephone and written contact with internal and external commercial loan customers; receiving, logging, researching, analyzing and resolving customer inquiries within established departmental time frames; pro-actively advising management team of any impending problems, either customer or staff related, working with various departments in the resolution of problems, either system or perception related; setting an example of professionalism for entire Commercial Customer Service staff; supporting management staff on special projects; training new employees; tested and assisted with the conversion of acquired bank data. Anti-Money Laundering (AML) operations, Know Your Customer (KYC), and New Account Opening (NAO) per The Patriots’ Act. Performed Due Diligence efforts in order to monitor for suspicious activity according to bank and regulatory agencies policies and procedures.

EDUCATION

Who's Who Among American Professionals and Entrepreneurs - Providence, RI

2008 to 2012

GRADUATE CERTIFICATE in FINANCIAL MARKETS AND SERVICES

PROVIDENCE COLLEGE - Providence, RI

2004 to 2005

BACHELOR OF SCIENCE in MARKETING MANAGEMENT

RHODE ISLAND COLLEGE - Providence, RI

JAN 1992 to JAN 1996

SKILLS

Support, Admin, Analysis, Market Research, Database Management, Coaching, Training, Mentor, Supervisor,

Team Manager, Business Solutions, Tech Support, Systems Analysis, Customer Service, Marketing (online

and offline), Networking, Sales, Banking, Financial Services, Anti-Money Laundering (AML) operations, Know Your Customer (KYC), and New Account Opening (NAO) per The Patriots’ Act. Performed Due Diligence efforts in order to monitor for suspicious activity according to bank, broker dealer, and regulatory agencies policies and procedures.

ADDITIONAL INFORMATION

A detail-oriented, self-motivated professional and entrepreneur with extensive experience in the business

automation and technology, tech support and problem resolution, consulting, development and solutions,

providing exceptional customer service (oral and written) and technical support, marketing, management,

personal development, investment banking, brokerage industries. Works well independently, as well as a

strong team member, and in the role of leader and manager.

Academic background in Marketing Management & Economics; Financial Markets & Services; Business

Administration; Securities Sales, Service, & Compliance; experience in positions requiring excellent

communication (oral and written), research, analytical and problem solving skills. Establish and maintain

excellent relationships with customers and associates. Special talent for relating easily with people at all

levels. Strengths include problem analysis and resolution, testing and auditing, research, and analysis.

Well organized, creative, energetic, positive, and conscientious. Initiative to learn and grow in the fields

of customer service, business operations, project management, financial services, tech sales & service,

marketing, automation, business solutions, personal development, and entrepreneurship.

COMPUTER SKILLS

KLPZmedia.com by Contact Science Database, Account Express, Visio Presentation Software, Iris & Socrates Database Management Systems, GoldMine, MS Word, MS Excel, MS Outlook, MS PowerPoint, MS Publisher, MS Office Suite, Lotus Notes, and Database Management. Proficient in the above and have an intermediate level of knowledge.

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