ALONSO RAMIREZ, MBA, MPM

Fort Lauderdale/Miami, FL 33180

acs7k3@r.postjobfree.com

www.linkedin.com/in/alonsordalessio

Willing to Relocate & Travel

Mobile: 1-305-***-****

PROJECT COORDINATOR

Accomplished Project Coordinator with 15 years of experience in IT and 8 years of experience in Project Management driving impactful project plans, overseeing work of multiple teams, saving costs, and delivering results that exceed expectations. Successfully executed scope, scheduling, issues and risks, communications, expectations, Earned Value Management (EVM), financial and condition of satisfaction management disciplines. Managed corporate projects involving interdependent work streams and change management. Expertized applying both Waterfall and Agile methodologies in Full Project Software Development Lifecycle (SDLC) for both Application Migration and Software Development from inception to deployment.

Articulate communicator skilled in analyzing client requirements, delivering clear project vision, reporting progress, negotiating with various stakeholders, and motivating and training teams to achieve high levels of accomplishment.

Proven mentor, trainer and director of multidisciplinary teams in line with aggressive performance metrics in order to maximize level of productivity.

Academic credentials include Master’s Degrees in Business Administration and Project Management. Multilingual: English-Spanish-Italian. Active PMI Member working on PMP Certification.

Core Competencies

Team Management

Project Management

Reporting & Documentation

Budgeting & Cost Control

Database Design (RDBMS)

Earned Value Management (EVM)

SDLC

Waterfall & Agile (Scrum)

MS Project & Primavera P6

Advanced MS Access

SQL

Leadership & Training

Workflow Process Analysis

Problem Analysis & Resolution

Client Relationship Management

PMBOK best practices

Business Process Management

Resource Management

Liaison with Senior Executives and Vendors

Advanced MS Excel

PROFESSIONAL EXPERIENCE

DEVRY UNIVERSITY – Miramar, Florida March 2015 – August 2015

[Higher Education Organization]

IT Support Specialist

Diagnosed and resolved computer problems, completing 10 tickets/day on average. Set up new user accounts troubleshooting passwords and access issues. Managed stocks of equipment, consumables, and software licensing. Used ServiceNow Enterprise Service Management software for tracking systems users’ requests and incidents.

Incidents Resolution Excellence: Promptly tracked activity of all service requests by maintaining a well-organized database. Analyzed recurring problems or patterns of problems and reported them to specialists and management improving service levels. Troubleshot technical issues communicating with users in person or on the phone, achieving consistently quick, complete resolutions and providing excellent customer experience.

Accomplishment: Solved 90% of tickets on time, increasing customer satisfaction and confidence in the service.

AMD CONSULTING – Venezuela March 2012 – July 2014

[Technology Consulting Services Organization]

Project Coordinator assigned to CANTV (Nation’s Largest Telecommunication Services Provider)

Experienced applying both Waterfall and Agile methodologies in Full Complex Project Software Development Lifecycle (SDLC) for both Application Migration and Software Development from inception deployment and support. Utilized MS Project & Primavera P6 as project management tools for scheduling, budgeting and managing resources. Led detailed requirements planning including new functionality and optimizations for business units’ applications. Managed project scope, schedule, budget, and resources, setting consistently accurate expectations in various major projects and keeping stakeholders and steering executive team informed via weekly and monthly status meetings. Performed EVM analysis, managed WBS, and identified and optimized critical path.

Leadership: Assembled the project team of 15+ professionals including software architects, developers, business analysts, operations personnel, DBAs, QA testers and vendors). Assigned tasks and managed execution according to plan. Maintained productive, collaborative relationships with internal stakeholders and customers, resulting in increased work efficiency and adherence to the needs of multiple organizational goals.

Budgeting & Cost Control: Understanding government regulations on project delivery, met tight deadlines, delivered projects on time and on budget, and averted fines.

Risk Management: Documented project changes issues and risks and addressed all client concerns in a timely manner. Mitigated inherent schedule flaws by engaging the team in planning and estimating, receiving early feedback, and addressing slips directly with stakeholders. Resolved specifications breakdown (missing or misstated requirements) by constantly involving and overseeing end-users/customers and developers (Agile methodology). Ensured end user commitment by involving management. Decreased employee turnover by managing project milestone effectively.

Accomplishment: Ensured completion of critical projects on time and on budget, clearly and promptly communicating about any delays and extra charges with the clients to ensure their understanding of the process and satisfaction with the result.

GRUPO SMS – Venezuela February 2006 - March 2012

[Multinational Consulting Provider of Data Center Management Services and Software Development]

Project Coordinator assigned to CANTV (Nation’s Largest Telecommunication Services Provider)

Planned, scheduled, and controlled large scale software development (SDLC) projects for various internal clients (business units). Stated project objectives, defined scopes, tracked changes to requirements, and performed and documented change management best practices according to PMO standards.

Risk & Change Management: Developed milestone driven timelines with critical path, identified key dependencies and addressed all client concerns in a timely manner. Managed and negotiated scope changes with stakeholders (MS Project & Primavera P6).

Balanced resource capacity and tracked progress (MS Project & Primavera P6).

Monitored and visualized project performance versus plan (MS Project & Primavera P6).

Conducted what-if analysis (EVM analysis) and analyzed alternative project plans.

Accomplishment: Led the software development team in the adoption of the agile methodology for executing SDLC projects. Agile adoption benefited the business units’ ROI solutions development planning.

OTNRTTU – Venezuela December 2004 to February 2006

[Nation’s Department of Housing and Urban Development-Government Branch]

IT Manager

Designed and implemented Oracle based application software (RDBMS) in order to automate cadastral registration. Managed multiple internal infrastructure projects for software development across internal domains with IT development and engineering utilizing Waterfall methodology. Assisted business users in the coordination, development and performance of in-depth tests for User Acceptance Testing and other post-implementation support.

Leadership: Acted as center point between end-users, IT, developers, and consultants in the configuration, testing, design, analyst, and maintenance of the service management systems.

Communication Excellence: Collaborated with business sponsors to define scope and vision for new IT solutions resulting in efficient project plans and budgets and 100% client satisfaction. Produced project status reports and mitigated risks ensuring completion of all tasks on time and on budget.

Budgeting & Cost Control: Planned, developed, and implemented an Oracle-based cadastral registration application for Libertador County saving funds and achieving automation of the information (previously handled manually). Coordinated and performed end-user training of the application.

Accomplishment: Planned, developed, and implemented an Oracle-based cadastral registration application for Libertador County achieving automation of the information. Trained 25+ end-users. The system’s implementation improved the registration record search time, and customer request approvals and resolutions from 5 days to less than 10 minutes.

IDEARUM – Venezuela January 2001 to November 2004

[E-learning & Content Management Organization]

Senior System Business Analyst

Scheduled and facilitated business requirements sessions for review and scope definitions for banking industries (BANESCO), Telecommunications (CANTV) and Government (First Aid - Civil Defense).

Management Leadership: Developed functional test plans, and user acceptance test plans of self-learning applications.

Performed contingency plans to ensure data integrity in various applications.

Assisted in the development of data models and interface design specifications.

Accomplishment: Developed, re-engineered and implemented a new system process reducing costs and improving building efficiencies within the Billing Control Office. The changes saved the company approximately $400,000.

NEORIS – Venezuela December 1999 to December 2000

[Global Business and IT Consulting Corporation]

eCommerce Project Leader

Provided eCommerce solutions (IBM WebSphere as payment server), recommended enterprise software, and implemented the integration of business-critical systems for a wine selling site. Defined and documented project work breakdowns (WBS), monitored task, status, updated work estimates and incorporated new tasks into plan as needed (MS Project).

Leadership: Collaborated with business owners and stakeholders to lead eCommerce requirements gathering and analysis. Led a project team of 4 people, assigned individual responsibilities.

Provided eCommerce functionality expertise during project planning, development and production-support.

Reviewed eCommerce platform and architecture to recommend effective options for implementing business functionality.

Accomplishment: Increased sales by 47% in Latin-America.

ACCENTURE – USA – LATIS Organization April 1998 to September 1999

[Multinational Management Consulting, Technology Services, and Outsourcing Company]

System Analyst assigned to Scotiabank Transformation Program-– Andean Pact Region

Program consisted of migrating bank core applications from a Mainframe to a Client Server environment.

Applications were migrated using COBIS modules. COBIS is a Service Oriented Architecture (SOA) used for improving the banking process integration.

Tested bank distributed operations, and performed conversion interfaces of checking and savings COBIS’modules.

Contributed to mainframe banking interfaces’ design.

Participated in the analysis and design of business continuity plans.

Initiated data validation and integrity process between the old legacy system and the new COBIS application modules.

Recreated test scenarios in pre-production environment to replicate system issues and provided resolutions.

Reviewed data structures and data relationship in General Ledger tables on SQL Server database to design SQL queries for clients reporting.

Created and loaded metadata per user requirements; created data forms, data grids, reports and data mapping.

EDUCATION & CERTIFICATIONS

M.S., (Project Management), DeVry University, Keller Graduate School of Management, Miramar, FL, 2015

M.B.A., (Management Information Systems), American University, KOGOD School of Business, Washington, DC

B.S., (Computer Science), Universidad Central de Venezuela, Caracas, Venezuela

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