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RICHARD W. HARLOCK,RN

Depew, NY • 716-***-**** • acs7b6@r.postjobfree.com

SENIOR HEALTHCARE ADMINISTRATOR

Forward thinking healthcare leader with 25 years of progressively responsible expertise in team building, business development, recruiting/staffing, and project leadership. Consistently exceed established goals through implementation and execution of best practices in human resources, program management, and fiscal oversight. Possess expert understanding of clinical skills and application of current treatment practices in emergency and critical care by virtue of registered nursing license. KEY SKILLS AND ABILITIES

Healthcare Administration

Team Building & HR Management

Business Development

Policy Analysis & Formation

Staff Development & Training

Vendor & Partner Relations

Budgeting & Cost Containment

Financial Analysis & Reporting

Project Management

Healthcare Information Systems

International Travel & Protocol

Healthcare Regulations

Experience with Microsoft Office, HealthRules/HealthEdge, InterQual, Truven Analytics, and CAVE/CC Group LEADERSHIP QUALIFICATIONS

Oversee all aspects of day-to-day administration, key programs, and human resources in support of quality health care and improved outcomes. Delegate duties and evaluate performance of staff to meet standards and maximize impact of limited budgets. Implement and enforce best practices, corporate guidelines, and cost controls.

Provide clear direction, leadership, and communication necessary to achieve outcome, financial, and operating goals

Create strategic plans that balance service delivery and revenue growth with cost reduction to maximize profitability

Cultivate and promote a culture of healthcare expertise, operational excellence, and fiscal growth/discipline

Develop and enforce budgets for entire department, as well as individual projects and programs

Oversee staff recruiting, hiring and training; delegate employees to perform and be accountable for results

Serve as a single point of contact for unit managers to relay data/reports, feedback, and areas of concern

Negotiate favorable contracts with vendors to secure a diverse and cost effective supply chain

Meet regularly with employees to raise morale while identifying and eliminating productivity/development roadblocks

Implement technology solutions to increase capabilities and efficiency while reducing costs

Analyze clinical outcomes and key performance indicators to identify and address performance trends HEALTHCARE ADMINISTRATION EXPERIENCE

Independent Health Association, Buffalo, NY 2007-Present Administrator – Health Care Service Operations

Develop, coordinate, and implement day-to-day health care service operations across five focus areas including network provider performance management, claims payment platform implementation, clinical platform implementation, provider portal strategy/implementation, and InterQual decision support. Partner with and oversee the efforts of internal teams, consultants, and vendors (Health Care Services, ZeOmega, and McKesson) to ensure optimal execution and alignment with corporate vision. Collaborate with senior executives to outline and refine strategy as needed.

Oversee provider network efficiency and efficacy performance through a Patient Centered Medical Home (PCMH) payer and provider risk partnership

Develop and implement end-to-end provider, plan, member HCS, and enterprise systems through leadership of process and Richard Harlock

project implementation teams as Business Lead

Research requirements and create RFPs, screen and select qualified vendors, negotiate contracts, and manage ongoing vendor relationships to optimize project and program activities Blue Heron Consulting / HealthPro Corp., Rochester, NY 2003-2008 Vice President – Health Operations

Director – Healthcare Practices

Conceptualized, built, and implemented an innovative and highly effective international alternative market recruitment, placement, and staffing program for foreign educated medical professionals. Established a patent pipeline and expedited US immigration and visa processes for individuals from the Philippines, Canada, Puerto Rico, and the United Kingdom.

Worked with clients including Cleveland Clinic Health System (OH), Arrowhead Regional Medical Center (CA), and Wyoming County Community Health System (NY) to fill their needs and place qualified medical professionals

Traveled extensively to international locations to interface with candidates and government/regulatory agencies Kaleida Health System (acquired WestLink Corporation), Buffalo, NY 1979-2002 Administrator – Corporate Employment (2001-02)

Directed all centralized replacement and recruitment human resources functions for multi-site healthcare system with 10K employees. Developed the first standardized agency contracting process, vendor agreement and agency fee schedule.

Achieved $1.7M in annual cost savings though standardization and streamlining of recruitment and staffing expenses

Established business user and staff development planning forums which significantly reduced critical and difficult to fill job functions such as nursing, imaging, and pharmacy

Recognized by Healthcare Association of New York State for achieving the lowest “difficult to fill” vacancy rates Administrator – Network Relations & Business Development (1997-2001) Retained following acquisition of WestLink Corporation. Oversaw daily business operations, coordinated projects, and facilitated network expansion, joint ventures, and collaborative initiatives with current and potential affiliates to grow revenues.

Developed an IPA to contract provider network services and negotiate reimbursements with health insurers and HMOs

Reduced annual lab costs by $1M+ and generated $500K in new annual revenue by implementing a core/reference lab shared services initiative across six network hospitals

Developed and implemented a Medicaid Managed Care “PHSP” program that produced net revenues of $300K in two years

Supported additional revenue growth through creation and nurturing of specialty referral services in network facilities, including cardiac specialty and certified sleep medicine services Facility Administrator (1996-97)

Assistant Administrator, Director of Patient Services (1990-96) Registered Nurse: Emergency Dept.; Critical Care; Clinical Supervisor (1979-1990) EDUCATION & TRAINING

Master of Science in Professional Leadership (ABT), St. Bonaventure University Bachelor of Science in Health Care Administration, Fredonia State University College Associate of Applied Sciences in Nursing, Trocaire College LICENSES & CERTIFICATIONS

Registered Nurse License, State of New York

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