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Customer Service Medical

Location:
Humble, TX
Posted:
January 23, 2016

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Resume:

SHELITHA GORDON

***** *** ** ***** ********* **** Kingwood, TX 77339

318-***-****

acs79t@r.postjobfree.com

A SAVVY LEADER, DEFINING CONTINUOUS IMPROVEMENT, OFFERING OVER 10 YEARS OF EXPERIENCE IN CUSTOMER SERVICE, EXTREMELY ANALYTICAL, AND RESOURCEFUL EDUCATION

Texas School of Business, Houston, TX

Certified Medical Billing and Coding Specialist

January 2016

• Trained in reimbursement

methodologies and procedures

• Trained in collecting and coding in an

outpatient setting

• Trained in legal and ethical aspects of

medical insurance, billing, and coding

• Trained in health information

management for the patient and the

practice perspective

• Trained in identifying, documenting,

and reporting abuse and fraud

• Trained in calculating deductibles

• Trained in performing procedural

coding, diagnostic coding, and HCPCS

• Trained in completing the UB-04

Form as well as CMS-1500

• Trained in using the different billing

guidelines for Medicare, Medicaid,

TRICARE, CHAMPVA, Worker’s

Compensation, and Disability

Insurance

• Trained in completing the EOB Form

PROFESSIONAL EXPERIENCE

Greater Houston Physicians Medical Association: Surgical Associates Medical Billing and Coding Specialist (Extern Student) 2015-2016 (200 hours requirement)

Responsibilities:

• Verify insurance coverage and benefits

• Collect, post, and manage patient account payments

• Review and prepare patients statements

• Review delinquent accounts and call for collection purposes

• Retrieve patient information from the computer

• Maintain strict confidentiality of all patients

• Code patient services

• Sort and file paperwork

• Submit claims to insurance

• Investigate rejected claims for reason of denial Shelitha Gordon • 318-***-****• acs79t@r.postjobfree.com Page 2 Wal-Mart, Kingwood, TX

Cashier

2012 – 2013

Responsibilities:

• Greet customers

• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register.

• Discounts purchases by redeeming coupons

• Collects payments by accepting cash, check, or charge payments

• Verifies credit acceptance by reviewing and recording driver’s license number

• Balance cash drawer

• Maintains safe and clean working environment by complying with procedures, rules, and regulations

• Provide pricing information

TJMAXX, Gulfport, MS and Atascocita, TX

Sales Associate; Loss Prevention Officer

2007 – 2008 ; 2010-2012

Responsibilities:

• Greet customers

• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register

• Collects payments by accepting cash, check, or charge payments

• Verifies credit acceptance by reviewing and recording driver’s license number

• Balance cash drawer

• Perform or direct inventory investigations in response to shrink results outside of acceptable range

• Install electronic article surveillance (EAS)

• Identify potential for loss and develop strategies to eliminate it Brookshire’s, Arcadia, LA

Cashier

2008 – 2010

Responsibilities:

• Greet customers

• Itemizes and totals purchases by recording prices, departments, taxable and nontaxable items; operating a cash register

• Collects payments by accepting cash, check, or charge payments

• Discounts purchases by redeeming coupons

• Collects payments by accepting cash, check, or charge payments

• Balance cash drawer

• Provide pricing information

• Worked in Cash office

Shelitha Gordon • 318-***-****• acs79t@r.postjobfree.com Page 3 David Wade Correctional Center, Homer, LA

Sergeant

2003 – 2004

Responsibilities:

• Supervised activities of inmates

• Search inmates for contraband items

• Report inmate conduct

• Inforce rules and kept order within prison

• Transport inmates

• Patrol and visually inspect units

• Monitor radio transmission between staff

• Operate control room, monitoring and accessing gates, cameras

• Keep records of activities and dispensed medications as directed Mac-Re Property Management, Homer, LA

Manager

2004 – 2007

Responsibilities:

• Screened for prospective tenant

• Collected rent and adjusted rent

• Performed monthly accounting tasks

o Accounts receivable

o Accounts payable

o Bank deposits

• Ordering maintenance supplies

• Monthly unit inspections

• Evictions and attending eviction court

• Terminate lease agreement

• Serve notices

• Performed office audits

• Assisted with apprenticing new hires

• Performed quality control on units

REFERENCES

References are available upon request.



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