Objective: Organized, independent worker with strong time management skills. Detail-oriented and able to learn new tasks quickly. Key contributor to excellent quality customer service.

HIGHLIGHTS:

*Bilingual in Spanish and English

*Highly responsible and reliable

*Strong customer relationship skills

*Point of sale (POS) system operation

*Works well under pressure

*Food safety & production training

*Team-oriented

*Ability to handle a fast-paced environment

*Ability to handle/resolve problems

*Cash handling

*Reliable, punctual and committed to customer service

*Strong restaurant serving experience

EXPERIENCE:

Versailles Apartments, Dallas, TX (August 2015 to January 2016)

• Lease apartments through telephone sales and apartment tours with prospective residents.

• Coordinate move-ins and move-outs to provide for an enjoyable experience for all residents.

• Manage lease negotiations, assist with issues with resident’s and guests and manage the renewal process.

• Learn and obtain all information of the TAA’s standard lease documents including addendums and policies.

• Assist manager with rent and delinquency collections.

• Daily supervision of all neighborhood activities daily.

• Provide outside marketing and establish rapport with local businesses and community agencies. (Restaurants, Schools, Offices, etc.).

• Follow up to create rapport with prospective residents and current guests.

• Present apartment community in a professional manner at all times. Answer any and all questions and/or concerns about the community, company and lease documents that prospective resident or guest may have.

• Assist with office organization by filing and maintaining organized resident files.

Stonebriar Country Club, Frisco, TX (May 2015 to August 2015)

• Greeting guests in a mannerly fashion before obtaining food and beverage orders.

• Communicating the items of the menu clearly and correctly to all guests and members.

• Entering all food/beverage orders into the computer system in a timely manner.

•Maintain knowledge of all ingredients and items of the menu (Lunch and Dinner).

•Bilingually communicating questions or concerns from the chefs in the kitchen to make sure the quality of the food ordered is at the Club's standard.

•Closing duties involves cleaning, checking out guests, closing cash register down, setting tables and buffet lines, stocking the fridge and mini fridge, clocking out all guests and members.

•Introducing alcoholic beverages and daily specials to all members and guests and serving them specially made wines and beverages of their liking in a polite and professional manner.

Pei Wei Asian Diner, Frisco, TX (October 2011 to April 2015)

• Assists guests with making menu choices in an informative and helpful way. Maintain knowledge of current menu items, garnishes, ingredients and preparation methods. Delivery of exceptional services by greeting and serving customers in a timely, friendly manner. Suggest additional items to customers in order to increase restaurant sales. Serve all food courses and alcoholic beverages to guests.

• Answers questions about menu selections and make recommendations when requested. Effectively communicate with kitchen staff regarding customer allergies, dietary needs and other special requests. Regularly check on guests to ensure satisfaction of the food course and beverage is satisfactory.

• Manage closing duties, including restocking items and reconciliation of the cash drawer. Accurately record orders and partnered with team members to serve food and beverages that exceeds guests' expectations. Effectively use items in stock to decrease waste and profit loss. Promote and endorse the company to bring in new business. Complete opening and closing checklists according to set standards. Stock and maintain silverware, linen and condiments.

• Manage and balance the daily sales which are delivered nightly to the company safe. Responsible for training all new hires and considered the escalation point for all irate customers. Handle complete tasks for opening and closing restaurant.

EDUCATION:

• Hebron High School – Lewisville ISD

Graduated May, 2013

• Collin County Community College – Frisco

Credited 40 Hours

REFERENCES: Available upon request

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