NOSH MULLAFIROZE

FOUNDER/OWNER FHTECH, LLC

***** ***** **** ***; Reston, VA 20194

acs718@r.postjobfree.com Cell: 919-***-****

Corporate URL www.fhtech.net LinkedIn: www.linkedin.com/in/noshmullafiroze/

A Senior Program/Project Manager who thrives on delivering a variety of diverse, multiple, concurrent projects with cross-functional teams in fast-paced environments, through every phase of the SDLC, Possesses strong technical and business qualifications with a track record of more than 20 years of hands-on experience in project management, strategic planning, business process improvement and system engineering operations. Proven ability to successfully analyze an organization's critical business processes, identify areas for improvement and recommend cost-effective solutions. Considers it Standard Practice to align IT Programs to Business Strategy, prioritize IT Projects to align them to Program Goals and then manage Programs and Projects to business-critical dates. Very effective at bringing projects that are behind schedule, back on track.

MANAGEMENT AREAS OF EXPERTISE

Project Management

PMO Start Up & Management

COTS Implementation

Program Management

Software

Portfolio Management

Contract Negotiations

Mentoring Project

Managers

Quality Assurance

E-Commerce

FUNCTIONAL AREAS OF EXPERTISE

Business Analysis

Configuration

Management

QA Reviews

Business Process

Re-engineering

Database Design

Risk Management

Process Improvement

Methodologies

Software Testing

CAREER HIGHLIGHTS SUMMARY

Delivered 6 Migration Projects

Delivered 6 PPM / Process Improvement

initiatives

Delivered 10 Application Development &

Infrastructure Projects

Established & Managed 2 PMOs

CAREER HIGHLIGHTS DETAILS

FHTECH, LLC

CONGRESSIONAL RESEARCH SERVICE (CRS) (Washington DC) May ‘15 – Oct ‘15

PROJECT MANAGER (6-month NTE “Not To Exceed” assignment)

On a 6-month Fixed Term Engagement (FTE), am managing, providing project management support and am in the process of delivering the following systems for Information Management Technology, which is an arm of the CRS, and which in turn is an arm of the Library of Congress.

Upgrade to the DWDM (Fiber Optics) Dense Wavelength Division Multiplexing)

Implementation of Microsoft AlwaysOn SQL, a high-availability and disaster-recovery solution that provided an enterprise-level alternative to database mirroring on a remote Fail Over system. .

oCreated the Technical Specification and other major deliverables, including the Project Management Plan as part of the planning and implementation of the Disaster Recovery process..

Implementation of Oracle Data Guard to ensure high availability, data protection, and Disaster Recovery for enterprise data. Prepared a Project Management Plan and selected the set of services that would be required to create, maintain, manage, and monitor one or more standby databases to enable production Oracle databases to survive disasters and data corruptions

Upgrade to various SharePoint environments

Riverbed Steelhead (Network Performance for Teleworker Throughput)

Migration of Printers to a separate VLAN,

Migration from Exchange 2007 to Exchange 2013

Upgrade from Windows 7 Professional to Windows 7.03 Enterprise

oRefurbished 400 Dell E6410 laptops with a Windows 7.3 OS, including the implementation of the RSA cryptosystem for enable remote VPN access. Also implemented McAfee Encryption on each laptop for accessing the CRS network.

oManaged assignment of the replacement of E6400 laptops with the HP1040, to the Help Desk

CONSULTING SERVICES Aug’14 – Present

Created detailed strategic and tactical approaches for a bio-genetics client to determine project feasibility and project prioritization and an approach to analyze meaningful patterns in big data

Created Proposals against RFPs and Letters of Interest from potential new clients sourced in Australia for offshore partners

Created Project Plans in MS-Project, SOWs and Risk Mitigation advisories for potential bids

Participated in BAFO negotiations with offshore partners

Approached CIOs in Washington DC and in North Carolina via letter of introduction to Introduce WEnDI methodology

Documentation of WEnDI methodology in progress.

IBM, Inc., Raleigh, NC……… (Client) Nov’13 – Jan’14

(3-Month Fixed Term Contract)

PROJECT CONSULTANT/ANALYST MS-Project, Excel, Visio, SharePoint

Entered into negotiations with IBM in August 2013 and signed contract in October 2013

Engaged by the IBM MAPIT Solution Center to provide high value project management consulting services to IBM’s large, complex global engagements. Applied IBM’s in-house developed tools and methods coupled with industry standards in project management to:

Derive Earned Value

Analyze and verify overall program integrity and detect early warning markers through predictive analytics and diagnostics

Ascertain overall program health, detect scheduling risks for projects that are behind schedule and recommend changes and modifications to reduce those scheduling risks

Produce complex Executive PowerPoint presentations, Diagnostics Assessment reports and detailed Project Status Workbooks to provide a composite program status on a weekly basis

CONSULTING SERVICES Mar’13 – Aug’13

Created Proposals for offshore partners in response to RFPs from potential local and Australian clients

Created high-level Project Plans in MS-Project and SOWs for bids resulting from submitted Proposals

COVENTRY HEALTH CARE, Bethesda, MD……. (Client) Oct’12 – Feb‘13

Leading Health Care Provider (4-Month Fixed Price Contract)

SR. PROJECT MANAGER Oracle, MS-Project, SharePoint for Project docs. Agile, SharePoint

Managed two highly complex projects that had a significant cross divisional impact, were broad in scope and related to core business processes, i.e. Taleo/Oracle Recruitment and Onboarding COTS application and STARS - a Sales Tracking and Rewards System for tracking and reporting data for sales incentives (commissions and bonus) plans.

Directed the project scope, budget and schedule for compliance with customer specifications.

Identified and presented non-conforming issues to project sponsor and participated in their resolution.

Directed the project scope change management process.

Identified potential risks to the completion of the project, including resources, costs and systems and recommended appropriate solutions.

Directed project team meetings and provided guidance to project team members.

Acted as primary customer contact.

Mediated and resolved project team conflicts.

Directed appropriate and timely written communications with team members, department managers, customers and IT management.

Directed projects to ensure they adhered to established methodologies, standards, tools, processes, policies and procedures.

Ensured that project management methods were used during Initiation, phase-gating and Closure.

Directed and controlled financial budget allocated for the projects.

BASF CORPORATION Dec’11 – July’12

World’s leading chemical corporation

TECHNICAL PROJECT MANAGER / PROJECT ENGINEER Oracle, MS-Project, At Task, Java, Web Portal, Agile

Responsible for the management of the IS part of a web-based portal consisting of 6 sales and inventory applications. The portal exchanged data with SAP CRM and a datawarehouse.

Provided a focal point between the vendor and the business team by working with the offsite vendor and the business project leader to exceed business expectations.

Delivered a new dashboard application which provided a user-friendly front-end to the other applications in the portal. Delivered on time and within budget. Worked closely with the vendor to create the project plan, SOW, the Requirements document, the system test plan and the Operation Plan for the new application.

Supported the business project leader in identifying, prioritizing and scheduling Maintenance and Enhancement system releases via the Change Management system.

Managed the delivery of the maintenance tasks developed by the vendor. This effort involved working closely with the vendor to analyze the cost estimates and to align the timelines of each release with the sales season, providing detailed requirements for each item in the change management system and reviewing the results of the System Test and the Regression Test.

Personally re-ran the System Test and the Regression Test before handing the applications and maintenance / enhancements to the business project leader for execution of the UAT.Obtained signoffs on the test plans before deploying the software to production.

Allocated annual vendor budget and tracked actual budget usage on a monthly basis. Sanctioned payments on vendor invoices.

Responsible for the overall IS budget for assigned projects and for delivering high quality software.

Responsible for transforming business requirements into an IS concept and the realization and implementation of this concept. Worked closely with the business project leader to create an industry-standard business requirements document.

Responsible for enforcing the given IS standards in the project (e.g. software engineering, software life cycle management, etc.).

Cleared the backlog of long-standing maintenance and enhancements tasks.

FHTECH, LLC

BLUE CROSS BLUE SHIELD OF NORTH CAROLINA……. (Client) July’11 – Nov‘11

A major player in the Health Insurance industry. (4-Month Fixed Price Contract)

SENIOR PROJECT MANAGER

Managed the delivery of Plainview, an enterprise portfolio management system for Blue Cross Blue Shield of North Carolina.

The implementation included loading existing program and project related data, creating interfaces with existing systems for the download of data required for various reports, readying BCBS departments for capacity planning, extensive training via formal classroom instruction and training labs.

Functioned hands-on in a System Administrator capacity to configure BCBS Project, Resource and Portfolio Managers, configure Resource and User roles and assign projects and permissions to Project Managers, Resource Managers and Portfolio Managers.

This exercise has provided me the opportunity to gain a detailed understanding of PlanView’s internal functions.

Combined with my 20 years experience with MS-Project I now have an n effective project management toolset.

‘Sold’ the system to stakeholders and upper management.

Participated in capacity planning and in loading program and project data into Planview.

HIGHMARK COMPANIES, LLC (formally HCS SYSTEMS LLC) Jan’11 – July‘11

Provides professional services to customers for project-based, outsourcing, and staffing assignments.

PROJECT MANAGER Oracle, MS-Project,, SharePoint 2010, Agile

Responsible for managing and delivering a SharePoint 2010 project for the NC State Treasurer’s Office with a team of 7 technicians, testers and trainers to migrate client’s Intranet and Internet portals from a CMS platform to a SharePoint 2010 environment. Highmark Companies has partnered with I3 Solutions (Microsoft Gold Partner) to provide the technical team for the project.

Created and delivered a Project Management Plan, Change Management Plan and Statement of Work.

Reviewed and delivered the following major deliverables on time: System Architecture document, Installation of the SharePoint Architecture, UI Design Composites that require customization to the OOTB functionality provided by SharePoint and an Implementation Plan which includes a Content Migration Strategy and Risk Management & Mitigation Plan.

Currently managing actual Content Migration from CMS to the SharePoint 2010 platform.

Responsible for managing the entire project and interfacing with the client’s Project Manager, Sponsor and Stakeholders on a daily basis.

FHTECH, LLC

FANNIE MAE, Herndon VA (Client) Aug ’10 – Oct ‘10

A federally chartered corporation that purchases home mortgages (3-Month Fixed Price Contract)

SENIOR QA ANALYST / OPERATIONS ADVISOR

Oracle, SharePoint, MS-Project, Visio, Clear Quest

Support/lead the development and execution of a comprehensive quality assurance program across all aspects of the SDLC for client’s Operational Readiness Development department.

Review functional/technical specifications and assess coverage of business strategy and requirements

Support/Lead quality assurance efforts related to all aspects of technology implementation

Support project delivery including Risks and Issues

Plan and conduct user acceptance and technical testing

Support/Lead defect tracking and resolution

Support/Lead automation of testing, particularly for regression and performance/capacity testing

Lead a team of QA analysts and testers and provide direction and mentorship for sustaining high quality work product

FOUNTAINHEAD TECHNOLOGIES, USA

An IT consulting company providing services in every facet of IT Project Management.

CONSULTING SERVICES Dec’09 – July’10

Formed an informal partnership with offshore company based in the Philippines during sabbatical in Australia

Provided guidance and process for acquiring business in Australia through Australian contacts

PROJECT MANAGER Sept 09 – Nov 09

Built and launched a professional, consulting website to 200 search engines

Established corporate branding for a unique software development methodology as their USP and banner

Established definitive corporate footprint via a holistic project approach to prevent IT project failures.

Established offshore business partnership which resulted in expansion of company’s market share by 25%

NORTH CAROLINA DEPT OF ENVIRONMENT & NATURAL RESOURCES (DENR)

A leading stewardship agency which administers regulatory programs designed to protect air quality, water quality and North Carolina's other natural resources.

SUBJECT MATTER EXPERT July 09 – Aug 09

(2-Month Fixed Price Contract)

Collaborated with Keane, HCS Systems and EarthSoft Inc to provide input and direction for a Proposal for a Data Repository System for DENR’s Ground Water division. Assisted DENR to provide web access to their methodology to vendors bidding on the RFP.

Enabled EarthSoft to win the bid by furnishing a winning project structure and effective selling points for their Proposal.

PROGRAM / PROJECT MANAGER Mar 08 – June 09

Oracle, SQL Server, Java, J2EE, Business Objects, Data Analysis, COTS, SLA, MS-Project, SDLC, JIRA, Agile, Waterfall, ETL

Recalled by DENR as a preferred consultant to reign-in and deliver an Enterprise Data Warehousing & Decision Support System (DSS) project and interface a COTS Collections package with the data warehouse to accelerate the collection of fines and penalties.

Developed enterprise wide BI Strategy through Business Objects to enable DW to function as a Decision Support System

Managed the creation of Legislature level Reports that relied on data from the DSS/DW via Business Objects

Directed vendor to ensure data from the DW was translated via ETL before transmission to vendor Database

Restructured the project and consolidated tasks and responsibilities via an efficient project plan.

Mobilized the effort to integrate disparate data from DENR’s 7 divisions, which was stored in standalone databases.

Successfully met the mandated project delivery date, which coincided with the election year.

Directed COTS vendor & the DENR project team and performed QA functions on project deliverables for the delivery of DENR’s high-profile Parks Reservations System.

Ensured that the quality of the deliverables was based on industry standards.

Project was delivered on time and within prescribed budget.

Guided DENR’s Aquarium Division in the investigation of PCI requirements for a future COTS package for an Aquarium Visitor’s Entry system. Provided input and recommendations for an RFP for a suitable COTS package for the Aquarium Visitors Entry system.

HCS SYSTEMS LLC

Provides professional services to customers for project-based, outsourcing, and staffing assignments.

PROJECT MANAGER

.NET, Complex Excel s/sheets, MS-Project Nov 07 – Mar 08

Managed a QA initiative to revamp the Bonds Issuance process for the Debt Management functional area within the NC State Treasurer’s Office. Client wanted to replace complex spreadsheets with heavy-duty, industry-standard software. In addition, performed comprehensive analysis of Business Processes and Workflows and carried out an exhaustive QA Review of the existing IT environment.

Delivered comprehensively documented Business Processes and workflows

Documented functionalities of suitable COTS packages by alignment against Business Processes

Delivered recommendation for a new IT platform and enhancements to existing platform to accommodate the COTS software

NORTH CAROLINA DEPT OF ENVIRONMENT & NATURAL RESOURCES (DENR)

A leading stewardship agency which administers regulatory programs designed to protect air quality, water quality and North Carolina's other natural resources.

PROGRAM / PROJECT MANAGER April 07 – Nov07

SDLC, PMBoK, Agile, MS-Project, Project Management Templates, COTS, PMO implementation

Led the effort to reorganize, refurbish and mobilize DENR’s IT PMO

Delivered an extensive Project Management methodology based on PMI’s PMBoK framework and Agile.

Delivered a comprehensive set of MS-project templates for small, medium and large projects, SDLC Deliverables templates & Cost/Benefit spreadsheets for different project types.

Mentored DENR staff to obtain project management certification as mandated by the office of the NC State CIO.

HCS SYSTEMS LLC

Provides professional services to customers for project-based, outsourcing, and staffing assignments.

PROJECT MANAGER Feb 07 – Mar 07

CMMI, SDLC, Risk Mgmt, QA/Testing, Training, Implementation

Conducted a second QA Review for the NC State Treasurer’s Office to certify the project artifacts delivered by BearingPoint as being CMMI Level 3 compliant, during the implementation of their COTS Retirement Benefits application.

Delivered a review of the Findings and implementation of Recommendations stated in the initial review.

Recommended changes to the “Source Code...Change...Build...Release” cycle for the customized software.

Also reviewed and certified the quality of the Communication Plan, Risk Mitigation processes, Performance Testing, Training and Statewide Implementation and Roll-Out of the application.

GLAXOSMITHKLINE (GSK), NC

Major manufacturer of pharmaceuticals with a global presence.

PROJECT MANAGER Sept 06 – Dec 06

Managed the MERPS Extended Disaster Recovery infrastructure project for a remote fail-over site.

Tracked and reported problems in reverse engineering to ensure timely resolution and implementation of solutions.

Implemented a detailed Risk Management/Mitigation Plan for the fail-over Data Center and reported on system software and Servers’ performance. Enabled a clean site hand-off by IBM.

HCS SYSTEMS LLC

Provides professional services to customers for project-based, outsourcing, and staffing assignments.

PROJECT MANAGER May 06- Aug 06

Conducted an initial QA Review for the Retirement Systems Division of the Department of State Treasurer

Investigated and recommended changes to BearingPoint’s implementation and customization processes and the management of the project

Recommended modifications to augment the Requirements Analysis, Design, Construction and Software Release

NORTH CAROLINA DEPT OF HEALTH & HUMAN SERVICES (DHHS) Feb 04 – Apr 06

A North Carolina State agency that provides services to individuals and families experiencing health and safety needs.

TECHNICAL PROJECT MANAGER

.NET, SOA, J2EE, WebSphere, SOAP, MQSeries, Agile, Applinx, XML, Test Director, LoadRunner

Delivered the overdue, web-based Online Verification System to enable County workers to more efficiently process welfare applications.

Applied damage control to minimize costs and prevent further slippage.

Replaced continuous Requirements gathering with a detailed Functional Specification to define Project Scope and

eliminate Scope Creep.

Merged tasks in Waterfall project plan to an Agile approach and fast-tracked project delivery closer to the original

delivery date.

Delivered a Service Delivery Interface utility to enable State and County workers to access the State’s computer systems via a single Sign-on.

Implemented the pilot in a single County. Acceptance of the pilot lead to implementation at 99 remaining Counties.

Implementation resulted in significant savings in County worker time and quicker turnaround of services.

Delivered detailed Business Requirements for a CRM application.

Trained Business Users in JAD sessions to document detailed Requirements and underlying business processes. Documentation was used to select the correct COTS CRM package from vendor bids.

Derived budget for the COTS implementation through a detailed Implementation Plan & cost/benefit estimates.

GLAXOSMITHKLINE (GSK), NC

Major manufacturer of pharmaceuticals with a global presence.

PROJECT MANAGER Oct 02 Feb 04

Sun/Solaris/UNIX/Oracle, IBM/S390/zOS/AIX/DB2, ERP, SAP data migration

Managed and coordinated the migration of the SAP MERPS - Manufacturing ERP System (from a Sun/Solaris/UNIX/Oracle platform to an IBM/S390/zOS/AIX/DB2 platform).

Managed timely delivery of project artifacts by IBM’s technical teams.

Coordinated Change Management process with GSK's QA team in the UK to synchronize resources, document solutions and schedule fixes to infrastructure malfunctions.

PRELUDE ENTERPRISES INCORPORATED, VA Nov 00 – Oct 02

An IT consulting company providing services in every facet of IT Project Management.

INDEPENDENT CONSULTANT

Provided project management services for onshore and outsourced IT initiatives to clients with low computer literacy.

Secured firm delivery dates from implementation vendors and managed the day-to-day running of the projects as clients’ representative.

COMPUTER SCIENCES CORPORATION (CSC) VA Jun 99 – Nov 00

Leading global provider of IT consulting services in the public and private sectors with revenues in excess of $10 Billion

ENGAGEMENT MANAGER / PROJECT MANAGER

Delivered an in-house Deployment Strategy for a corporate--wide deployment of the web-based CSC-Buy e-Procurement COTS initiative. Enabled CSC’s major customers to access 4 major business catalogs and augment CSC’s $9 billion revenue.

Implemented an Asset Management database at Premier Healthcare

Created, tested and implemented Y2K Business Continuity and Disaster Recovery plans for Nextel’s Call Centers

COMPUTER SCIENCES CORPORATION (CSC) AUSTRALIA Jun 86 – May 92

Leading global provider of IT consulting services in the public and private sectors with revenues in excess of $10 Billion

PROJECT MANAGER

Managed a very large insurance and retirement initiative for The AMP Society. Delivered multiple, concurrent infrastructure systems projects and a detailed Enterprise Business and Data Model

DATA DIMENSIONS INC VA Aug’ 96 – Jun’ 99

ENGAGEMENT / PROGRAM MANAGER

Boehringer-Ingelheim Pharmaceuticals: Established a PMO to centralize Supply Chain, Vendor Management, Software Testing and Training to provide upper management a focused view of functional areas in their 4 divisions.

General Electric Information Services The deliverables were a Methodology for Assembling a Functional Specification and a Plan for Implementing Change/Version Control to make modifications in parallel with applications undergoing continuous enhancements.

Automotive Rentals: (commercial Fleet Management and truck rental supplier to companies like Sears, etc.) Environment was lacking in policies, procedures, methodologies, and cohesiveness. Acted in consulting capacity to remediate this unstructured environment and provide them with a Disaster Recovery Plan and a plan for Continuity of Operations. Implemented Change Management and created strategy for top-down structured documentation of program, data and process flows. Positioned client for transition to advanced technology.

Omni Services a major industries service provider: Assessed Software Portfolio, identified software at end of life-cycle, recommended triage/replace strategies and created an Enterprise Resource Plan to stabilize the software environment and ready the portfolio for the new Millennium.

ADDITIONAL EXPERIENCE

PROJECT MANAGER

Computer Horizons Corporation VA

PROJECT MANAGER

Sprint International VA

SENIOR CONSULTANT

Bakst International USA Australia & NZ

SYSTEMS ENGINEER

Computer Associates Australia & NZ

SYSTEMS ACCOUNTANT

United Nations Vienna Austria

SYSTEMS ENGINEER

Electronic Data Systems Inc (EDS)

EDUCATION / CERTIFICATIONS / AFFILIATIONS

Bachelor of Science in Accounting & Business Administration

St. Xavier’s College

Post High School Diploma (Senior Cambridge)

St. Joseph’s College affiliated with University of Cambridge

CSC-Certified / PMI-accredited PMP

Computer Sciences Corporation / PMI

Member

Project Management Institute (PMI)

Accredited Systems Engineer

Electronic Data Systems (EDS)

BUSINESS TRIPS – VACATIONS- FURLOUGHS

Business Trip to Sydney, Australia

March ’14 – July ‘14

Sabbatical

August ’12 – September ‘12

Sabbatical

November ’10 – December ‘10

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