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Administrative Assistant Customer Service

Location:
Spring, TX
Salary:
$30000 to $35000
Posted:
January 22, 2016

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Resume:

Objective

A very hard working, goal oriented professional, seeking the position of Accounting Clerk in a very energetic environment where I can utilize my administrative, record keeping, mathematical and accounting skills in support of the efficient functioning of the organization and also an opportunity for personal and professional advancement.

Skills

Records Management

Time Management

Organizational

Computer skills-Excel, Word, PowerPoint, Outlook

Computation

Adept at using computer software

Data collection, analysis and management

Customer service oriented

Excellent verbal and written Communication skills

Analytical and Problem solving.

Team player

Education

University of the West Indies, Mona, St Andrew, Jamaica, West Indies – BSc Hons. (2003) –

Management Studies & Statistics

University of Technology, Jamaica, West Indies - Certificate(1997) – Business,

Economics & Social Statistics

Work Experience

Seasonal Cashier

Target Corporation, Memorial City, Houston, Texas December 2015 – January 14, 2016

Deliverables

Operated cash registers

Actively involved in guests’ services

Rang up purchases

Answered questions about products, services, and merchandise.

Zooned shelves and assisted with sales.

Administrative Assistant

Cystic Fibrosis Foundation, Huntington, NY April 2015 – May 2015

Deliverables:

Purged inactive documents for disposal.

Filed active documents.

Stock count of office Supplies.

Compiled folders for out-door events.

Packaged supplies for out-door events.

Work Experience (Cont’d)

Administrative Assistant

The Mission of Yahweh, Houston, Texas May 2014 - August 2014

Deliverables:

Created and Maintained Excel data bases with information on in-kind donations and residents’ data.

Prepared several typed documents using Microsoft word and excel.

Organized daily Residents’ listing.

Enveloped cheques and invoices for mailing to vendors.

Operated General Office equipments – copy machine, multi-line telephone, postage stamp machine.

Maintained Office filing system.

Answered and disseminated telephone calls and directed clients to the appropriate resources.

Sorted and dispatched mails for staff and residents.

Compiled notes and prepared minutes of staff meeting.

Administrative Support Staff

Interhealth Canada TCI Limited, Turks and Caicos Islands April 2010 - April 2012

Deliverables:

Developed and maintained Excel based registers with clients’ clinical data.

Balanced and Reconciled entries from clients’ payment invoices in Excel data base.

Ensured clients’ files are properly sorted, scanned, attached and stored in the Electronic Medical Record (EMR).

Prepared Medical Reports, Discharged summaries, internal and external correspondences, proof read and edited several documents

Operated General Office equipments – copy machine, multi-line telephone, scanner.

Responded to a high volume of incoming calls and in-person inquiries from external and internal customers.

Scheduled and coordinated educational sessions for Medical and Allied Professionals.

Coordinated the maintenance of office equipment.

Assisted in the preparation of purchase requisitions for office supplies.

Sorted and filed customers’ invoices.

Assisted in the copying, sorting and compiling of documents for the Chief Executive Office.

Team Lead (Part time)

Delivery Solutions, Jamaica, West Indies May 2008 - October 2009

Deliverables:

Prepared monthly comparative statistical reports.

Analysed data for mails received and dispatched.

Resolved issues involving the non-receipt of mails by customers.

Assisted in the preparation of employment contracts.

Trained new in-house staff in the relevant functions of the sorting room.

Prepared staff monthly payment schedule.

Implemented manual filing system for payment schedules.

Work Experience (Cont’d)

Project Officer (Government of Jamaica and World Bank funded project)

Ministry of Labour and Social Security, Jamaica, West Indies Jan. 2006 - Jan. 2008

Deliverables:

Provided support to tactical and middle managers in the parishes, for the effective implementation of the programme, to ensure the compliance of beneficiaries and provided answers to queries where necessary.

Prepared monthly reports which analysed the compliance trends of beneficiaries.

Assisted in the planning, scheduling and the facilitating of training sessions and workshops.



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