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WELL-VERSED INFORMATION TECHNOLOGY PROFESSIONAL

Innovative, results-driven, network administrator and desktop support professional with extensive experience in emphasizing cross-platform systems and network architecture, engineering, installation/ implementation, integration, security and administration in small business, start-up/ entrepreneurial endeavors, mid-size firms and large corporations (remote and local environments). Excellent interpersonal, collaborator and problem-solver, with versatility and ability to “wear many hats”. A Multitasker of high-level priorities, out-performing expectations under pressure/ time constraints while meeting critical deadlines.

Expertise

Network/ server installation/ upgrading

Documentation/ reporting systems

Networking Technology Analysis

24/7 On-Call Network Operations

Change/ Configuration Management

IT Project tracking/ implementation

Customer support/ satisfaction

Team leadership/ collaboration

Quality Assurance/ compliance

Downtime Risk Management

Networking Systems Analysis

Desktop on-site/Rmote support

Selected Projects and Accomplishments

Performed migration from Windows NT environment to Windows XP.

Performed migration from Windows XP and Vista environments to Windows 7 and Active Directory.

Installation of Windows 2003 Small Business Server.

Designed and developed company website.

Installation of open source software decreasing software costs by 60 percent.

Implemented network securities where none existed previously through firewall.

Technology Skills

Server-related Technologies

Active Directory

Symantec Endpoint Protection

Sophos Safe Guard

SAP

AS400

Unix

IBM

Windows Small Business Server 2003/2008

Platforms / Operating Systems

Windows NT

Windows XP

OSX

Windows 7 & 8

Windows Server 2003/ 2008

IOS

Networking

LAN

WAN

VPN

Firewalls

TCP/IP

FTP

SMTP

Telnet

Software

RSA Secure ID

Microsoft Suites 2007/ 2010/2013

NetQos (Report Analyzer)

Office 365

Sophos Antivirus

HP Service Manager

Remedy

Citrix

Air Watch

LANDesk Management

Cisco VPN

Polycom CMA

Log Rhythm

Hardware

HP

Apple

Cisco

Sonic Wall

Canon

Brother

Professional Experience

HD Supply, Atlanta, GA

HD Supply is an industrial distributor company that provides a broad range of products and services to customers in the maintenance, repair and operations, infrastructure and power and construction sectors.

Sr. Level 2 Technician, I.T. Oct 2012 -Current

Support for Global Support Center which provides remote and on-site support for 4 Lines of Business under the HD Supply branch of companies’

Second level support for remote/local issues involving remote access, VPN, Outlook and Exchange issues, Blackberry and iPhone issues, terminal emulation issues, printer issues, operating system problems and more.

Advanced account administration on Exchange 2003 Server, Active Directory, Citrix Enterprise Management Server, Blackberry Enterprise and Administrative Servers.

Blackberry support – client and server troubleshooting

Executive desktop support for Directors, VP, Senior VPs, and CEO.

Wavecreste, Dallas, TX

Wavecreste is an IT Staffing Agency. I am currently serving at Yellow Pages, which was recently acquired from AT&T by YP Holdings, LLC.

Field Support April 2012-Oct 2012

Currently supporting Windows and Mac environment, performing Active Directory password resets, adding/removing machines within Active Directory, identifying hardware/software issues for end users, data migration, performing HP Laptop/Desktop support and imaging, software/hardware installation, inventory control, lease refresh, Windows 7 roll out, managing of escalated tickets within Remedy.

KForce, Atlanta, GA

KForce is an IT Staffing Agency. During my time with KForce, I had the pleasure of serving at The Home Depot, the largest home-improvement specialty retailer with stores in all 50 states, the District of Columbia, Puerto Rico, U.S. Virgin Islands, 10 Canadian provinces, Mexico and China.

Desktop Support Oct 2011- April 2012

Provided support for existing systems in a Windows environment, IBM, Unix, SAP, AS400, 03/Active Directory password resets, provide remote support to on-site store level end-users for POS hardware, support corporate/store end-users to identify and resolve technical issues, provide blackberry support/enterprise activation, perform HP, Lenovo Laptop support/imaging, perform software/hardware installation, manage ticket entry, escalation thru HP Service Manager.

Sleep Logistics, Las Vegas, NV

Sleep Logistics is a multi-million dollar, mid-size sleep diagnostic and treatment center which specializes in treating patients diagnosed with sleep disorders such as sleep apnea, insomnia, and other life threatening sleep disorders.

Network Administrator March 2004-Oct 2011

Responsible for managing computer hardware/ software, server upgrade, successfully install and launch network for new locations, point-of-contact for upper level management and outside vendors, liaison to doctors and office administration, troubleshoot hardware/ software issues, network installation/administration of local and remote offices, managed/created user accounts in Active Directory, managed/updated company website and online based email accounts, travel up to 75% of the time, data

archiving and retrieval, PC support and installation for Window XP/7 (15-20 Users), installation of hard drives, ram, network cards, system boards and power supplies,

installed/managed firewalls (Sonic Wall TZ series), installed Cisco switches (non configurable), remote support using Log Mein and Windows Remote Desktop for outside

organization, physicians and office staff, and provide 24 hour on-call support (network login errors, network and local print/scan issues, software/hardware issues or questions), liaison/ manager of daytime and nighttime staff, employee scheduling, ordering, inventory and purchasing.

Education

Ruskin High School, Kansas City, MO

Diploma

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