**** ******** ***** ● Aubrey, Texas ***** ● 214-***-**** ● cthib10@gmail .com

Colin Thibodaux

Objective

Seeking a responsible and challenging position in a growth oriented progressive Institution where my experience and skills will significantly contribute to the overall success of the organization and provide opportunities for my career growth. Summary

Current position is a claims manager for a vehicle warranty company. As the manager I have developed skills in process renewal and development, training, organization, critical thinking, claims processing, conflict resolution, and customer service. Job duties include: Reviewing current processes to make claim processing more efficient, creating new processes and forms to streamline the claims process, resolution of escalated calls, claim processing, training employees, reviewing work for errors, payment processing, interviewing potential team members, and network tracking. Have experience in the insurance industry involving customer service and administrative service roles. Job duties include: Answering phones to assist policy holders, processing claims, and filing the claims for future recall.

Have developed a broad range of skills in insurance, administrative services, information technology, customer service/call centre, web design, sales, retail, and warehouse/distribution

Six years experience in call centre and administrative services environment I am very passionate, motivated and ambitious to produce the best work that I can for the good of the company.

Skills

Administrative and Support Services

Access (advanced), Adobe Acrobat, copying, data entry (10 key), data entry

(alpha), editing/proofreading), Excel ( advanced), filing, general clerk, meeting/greeting/receiving visitors, Microsoft Outlook, Microsoft Word (advanced),Powerpoint (advanced), proof reading, software applications document management, software applications e-mail Lotus Notes, software applications e-mail Microsoft mail, software applications e-mail quickmail, software applications graphics presentations

(Wordperfect), software applications scheduling, software applications suites lotus smart suites, software applications suites Microsoft Office, software applications suites perfect office, stuffing/addressing envelopes, telephone lines (a) 1 - 5, transcription, typing (91 + wpm), Windows 2000, Windows NT, Windows XP, customer service call center, claims processing

Information Technology

Dreamweaver, Java, Linux, pc/network support

Other Skills

Sales (Retail and Wholesale)-sales (inside), sales support, cashier, inventory Restaurant & Food Service- software applications food service, software applications menus Warehousing & Distribution- labeling, loading/unloading, packing, quality assurance, scanning, sorting, stocking

Professional Experience

01/04/2004 08/26/2006 Domino’s Pizza Winter Haven, Florida Assistant Manager

Take customer orders, create work schedules, accounting 03/05/2005 08/26/2006 Pacsun Winter Haven, Florida Sales Associate

Cashier, assist customers, loading/unloading, stocking, inventory 08/26/2006 06/2/2012 State Farm Insurance Winter Haven, Florida Administrative Services

Claims processing, customer service/call centre, web development, data entry, filing, process renewal

06/26/2012 Present Vehicle Administrat ive

Services

Dallas, Texas

Claims Manager

Oversee and manage claims department, create and review claim processes streamline our claim process and make it more efficient, create and structure training schedule for new employees, train all new employees, review and correct errors in work for employees under my supervision, process claims, customer service/call centre, web development, data entry, filing, process renewal, and interview potential new hires Education

Degrees

08/1999 05/2003 Lake Region High School Eagle Lake, Florida Diploma

08/2004 05/2011 University of South Florida Tampa, Florida Bachelor of Science Degree in General Business

References

References available upon request.