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Administrative Assistant Customer Service

Location:
Dallas, TX
Posted:
January 19, 2016

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Resume:

Monique C. Thomas

***** ******* ***** *****

Cypress, Texas 77433

346-***-****

E-mail: acs6dw@r.postjobfree.com

SUMMARY

Respected and dedicated Administrative Professional with experience in management and over ten years’ experience in the Oil & Gas Industry. Able to maintain confidentiality. Excellent verbal and written communication skills, which allows me to problem solve any issues that may arise. Well-versed in all phases of recruitment and hiring, including defining job roles, assessing needed skills and qualifications, and evaluating candidates.

SKILLS

Microsoft Word, Microsoft Outlook, Microsoft Excel, Microsoft PowerPoint, Microsoft Publisher, Act Database, Oracle Application, PeopleSoft, MarkView, Quick Books, Kronos, Chrome River, Kenexa, Lawson, HRIS System, Deltek Vision, BlueBeam and CRM (Customer Relationship Management)

PROFESSIONAL EXPERIENCE

Genesys Works, Houston, Texas, July 2015 - January 2016

Administrative Assistant

●Processed acknowledgment letters

●Processed expense reports

●Made lunch meeting reservations

●Researched organizations for grants using the internet and Foundation Search

●Prepared invoices for payments

●Set up new contacts/accounts using Salesforce

●Entered donations into Salesforce

●Prepared excel spreadsheets

●Maintained calendars using Outlook

●Took meeting minutes

●Handled contractors with office build out for the fundraising department

●Ordered office equipment/furniture for the fundraising department

●Acted as liaison for fundraising department for telephone and computer issues

Gensler, Houston, Texas, March 2015 – July 2015

Administrative Assistant

●Processed expense reports

●Scheduled Meetings

●Prepared Agreement Contracts

●Made travel arrangements

●Ordered/Set-up for catering events

●Archived finish samples/contracts

●Prepared work authorization contracts/proposal

●Answered incoming calls

●Prepared timesheets and PTO request

●Prepared daily calendars for studio and principal

Morgan Lewis & Bockius, Houston, Texas, April 2014 – July 2014 Contractor

Human Resource Assistant

●Processed vendor invoices

●Prepared offer letters

●Prepared award recognition letters

●Reviewed time sheets and submitted for payroll for 140+ employees using Kronos System

●Processed expense reports using Chrome River

●Processed check requests

●Prepared benefit packages for employees

●Made sure computers, laptops and/ Blackberry or IPhone were operable for new hires.

●Reviewed monthly transportation reports for errors

●Processed confidential personnel/medical documents through HRIS

●Reserved conference rooms for internal meetings

●Mailed correspondence to employees working offsite

●Placed catering orders for internal meetings

●Prepared evaluations for staff

●Maintained minutes for Human Resource meetings

●Processed vacation time and FMLA using HRIS and Kronos

●Closed all filled positions using Kenexa

Abric North America, Inc., Houston, Texas, July 2013 – February 2014

Office Manager

●Created job offers and postings using Monster and Career Builder

●Conducted phone screening for potential candidates

●Verified references

●Supervised office staff of 10 employee’s on a regular basis

●Prepared time sheets/payroll ensuring accuracy

●Handled all correspondence for the company daily

●Reviewed and approved supply requisitions on a monthly basis

●Maintained office equipment and made sure operating correctly

●Assigned and monitored clerical and secretarial functions as needed

●Reviewed and evaluated staff performance on a yearly basis

●Maintained personnel files and ensured filing was up to date and secure

●Ensured company was OSHA compliant

●Coded and prepared invoices for payment

●Maintained and replenished inventory on a monthly basis

●Maintained accurate information on company benefits

●Trained new employees and prepared termination and layoff letters

●Managed warehouse staff and took inventory regularly

●Shipped and received stock on a daily basis ensuring accuracy

●Spoke with customer’s concerning products

●Managed vendor staffing and verified vendor bills

●Collected on past due vendor invoices regularly

●Updated staff on medical benefits and changes

●Prepared shipment for product using various postal carriers

Williams, Washington, District of Columbia, January 2002 – February 2013

Executive Assistant/Administrative Assistant II to Vice President, Director’s and Manager of Government Affairs

●Provided administrative support to the Government Affairs Office with day-to-day administrative office functions

●Onboarding of Directors to the Oil and Gas Industry

●Prepared benefit packages for new employees

●Addressed all concerns with the different types of medical benefits

●Provided support for Regulatory Department, assist with Federal Energy Regulatory Commission docket filings; which are request to run gas pipelines through specific locations assuring all rules and guidelines have been met, Purge Files/dockets for weekly memos

●Assisted the Vice President with board meetings and video conferencing as well as teleconferences Assist Vice President and Director’s with meetings with various Congressmen and Federal Energy Regulatory Commission staff

●Implemented travel arrangements through the government affairs travel agency ensuring proper procedures and regulations are adhered to

●Processed monthly expense reports

●Prepared daily staff schedule

●Ordered office supplies

●Acted as Liaison for Government Affairs Office concerning computer/blackberry malfunctions

●Directed all incoming calls; took detailed messages and handled callers requests; opened and prioritized mail

●Coded and approved invoices

●Prepared Lobbyist Disclosure Reports; Provided information of all fees and activities that our Lobbyist in/out of state have participated in on the companies behalf in State Government Affairs

●Ordered Catering service for inner office meetings

●Assisted staff with Political Actions Committee projects; solicitation

●Drafted and typed correspondence

●Checked requests for different functions; Congressmen receptions/dinners, annual conferences, membership dues and subscriptions

●Processed Federal Energy Regulatory Commission (FERC) and Court Filings

●Returned stamped copies back to originator

●Maintained list of filings for charge backs and compare to invoice

●Assemblde FERC orders

●Maintained distribution list

●Researched Dockets and prepare memo shells

●Processed daily mail

●Prepared Company Pipeline Directories

●Prepared PowerPoint slides for group meetings

●Prepared Spreadsheets for manuals, invoices and everyday tracking

●Prepare Memos and correspondence using Microsoft Word

Jett Delivery Service, Capitol Heights, Maryland, August 2000 – January 2002

Office Manager

●Supported the business owner in all office functions

●Managed a company of six employees

●Managed weekly payroll for six employees

●Processed monthly billing for government agencies

●Dispatched incoming request

●Trained new employees on office procedures

●Managed weekly staff meetings

●Designed and Prepared flyers and brochures; solicit new business

●Phone screened potential candidates for interviews

●Scheduled interviews

Scheduled Express, Beltsville, Maryland, May 2001 – February 2002

Data Entry Clerk

●Processed incoming mail

●Provided customer service care via telephone

●Drafted and typed correspondence

●Processed nightly report; entails staffs ability to input data

Wright & Co, Washington, District of Columbia, December 1995 – June 2000

Administrative Assistant III

●Supported three Managers

●Managed a data entry department; consisted five employees

●Drafted and typed correspondence

●Prioritized and Delegated work flow

●Assisted with re-organization of departments and duties

●Process applications for insurance

●Problem Solving; clients that had received their refund; overpayments on accounts

●Trained new employees to department

●Act as spokesperson for the data entry department

●Designed company newsletter; mailed to clients quarterly

EDUCATION

●Strayer University, 2nd year Sophomore, Fredericksburg, Virginia; major Business Administration

●Virginia State University, Petersburg, Virginia; major Commercial Art

●Barclay Career School, Washington, District of Columbia; major Medical Assistant, Certificate

CERTIFICATES

●Editing, Proof Reading and Writing Seminar, Beltsville, Maryland, November 2003

●Annual Cash Bonuses

●Performance Appraisal; Grade AA (Achieved Achieved), 2003 to February 2013



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