Professional Summary

Skills

Interests

Work History

DAVID DOLLINGER

***** ******* **., *******, ******* 46516 (H) 574-***-**** acs6c3@r.postjobfree.com Dependable Leader bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem solving skills.

Exceptional interpersonal communication

Effective problem solver

Adherence to high customer service standards

Inventory control

Cost reduction strategies

Quality assurance and control

Sales background

Skilled trainer

Microsoft Outlook, Word, Excel, and Power Point

Customer Service Specialist

Dependable

Sports, Coaching Wrestling, and Travel.

Customer/Operations Service Manager 11/2009 to 12/2015 Elkhart General Home Medical – Elkhart, IN

Investigated and resolved customer inquiries and complaints in an empathetic manner. Cross-trained personnel from other departments and backed up other customer service representatives.

Solved unresolved customer issues.

Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.

Trained staff on operating procedures and company services. Provided accurate, specific and timely performance feedback for CSRs. Resolved associate, tool and service delivery issues revealed by statistical reports. Devised and published metrics to measure the organization's success in delivering world class customer service.

Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Determined the most cost-effective procedures and routes for shipments. Gathered, logged and monitored all shipping data.

Managed shipment schedules to maximize productivity and cut costs. Communicated with other branches, warehouses and customers regarding outgoing orders. Coached 12 employees and performed annual performance reviews. Cultivated a positive rapport with fellow employees to boost company morale and promote employee retention.

Wrote weekly reports and gave oral presentations to keep employees up-to-date on company goals and achievements.

Pastor 07/2008 to 08/2012

Meadwoood Free Methodist Church – Elkhart, IN

Drafted engaging and effective sermons on a weekly basis Fostered meaningful relationships among attendees of the church through outreach events and team-work community service projects.

Supported families in coping with loss resulting from death of loved ones. Managed all internal, external and crisis communications. Collaborated with outreach team to coordinate website and outreach events. Used role playing, simulations, team exercises, group discussions, videos and lectures to train new participants in the life of the church in a variety of ways. Branch Manager 09/2005 to 07/2008

Sheldon Medical Supply – Bad Axe, M I

Greeted customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust by serving as key holder, responsibly opening and closing store. Politely assisted customers in person and via telephone. Communicated with vendors regarding back order availability, future inventory and special orders. Restocked inventory ever month and reviewed cash operation data to verify proper replenishment. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Maintained cleanliness and presentation of stock room and production floor. Senior Pastor 07/2004 to 07/2008

Faith Free Methodist Church – Snover, M I

Drafted engaging and effective sermons for Sunday mornings. Oversaw community outreach, Christian Education and Leadership Develop programs. Managed a $60000 annual operating budget.

Supported families in coping from the loss of loved ones. Youth Pastor 10/1999 to 07/2004

Youth Pastor, Wesley Church – Waukegan, IL

Developed the largest youth ministry in the North Central Conference. Mentored and Developed over 30 teens who are now either Pastors, Missionaries, or playing a key leadership role in their local church.

Coached 12 adult volunteers on communication tactics with teens and parents regarding organization strategies and events.

Drafted engaging, fun and effective lessons for mid-week and Sunday School. Conducted between 5 to 10 one-on-one counseling sessions per week. Increased teen attendance from average of 15 to 125 by networking, following up on new visitors through phone calls, and personalized thank you notes. Minister to Youth and Young Adults 09/1995 to 09/1999 First Free Methodist Church – Port Huron, M I

Conducted 3-5 one-on-one counseling sessions per week. Increased volume of teen attendance from 2 to 60 through networking, following up with first time visitors with phone calls and a personal thank you note. Planned and led activities to develop teens spiritual growth. Planned and organized seminars, meetings and retreats. Operations Supervisor

Master Pitching Machine – Kansas City, MO

Supervised a team of 5 managers and 60 employees.? Procured materials and supplies to complete daily tasks. Maintained necessary level of communications between managers and owner. Responsible for achieving production requirements. Ensured that all health and safety guidelines were followed. Made sure that products were produced on time and are of good quality. Prepared and maintained production reports and personnel records. Supervised and motivated staff and management.

Varsity Wrestling Coach 11/2004 to 03/2005

Sandusky High School – Sandusky, M I

Education

Accomplishments

Wrestling Coach 11/1987 to 03/1989

Grand Blanc High School – Grand Blanc, M I

Elder Ordination Certification: 2007

Free Methodist World Ministry Center - Indianapolis, In 3.8 GPA

Coursework included Business Management and Marketing Coursework in Psychology and Counseling

Coursework in Speech and Communication.

St. Clair County Community College - Port Huron, M I Maple Woods Community College - Kansas City, Mo

Bachelor of Arts: Theology 2003

Free Methodist World Ministry Center - Indianapolis, IN Reduced operational at expenses at Elkhart General Home Medical by 35% by streamlining branch operations.

Achieved the highest employee satisfaction at Elkhart General Home Medical with engagement scores 25% higher than the company mean.

Achieved goal of ranking in the top 91% in customer satisfaction at Elkhart General Home Medical. Keynote speaker at Christian Life School during Holiness week to Jr. High and High School teens in 2001 and 2003. Keynote speaker at Westlake Christian Academy to High School teens in 2001. Keynote speaker at Orientation to new students at the Free Methodist World Ministry Center in 2001 and 2003. Coached 2 Wrestlers who won National Championships in 1988.

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