Margarita Gonzalez

Phone: 813-***-****

Email: acs6b7@r.postjobfree.com

LinkedIn: http://www.linkedin.com/pub/margarita-gonzalez/84/b21/473

A business-focused I.T. professional with broad experience in System analysis, design, development, integration and implementation of software. Proven experience overseeing all facets of the Software Development Life Cycle (SDLC) with good understanding in Object-Oriented Design/Programming, System Integration, Java, and Oracle software development. Successful track record of managing and implementing projects from start to finish. Highly motivated, energetic professional with strong attention to detail, as well as strong analytical and interpersonal skills.

oLanguages:

oDatabases:

oDev Tools:

oOS:

oOthers:

SQL, PL/SQL, Java/J2SE, JDBC, XML, COBOL, JCL

Oracle 9i /10g/11g databases, MS Access and DB2

Visual Studio TFS, Rally, Eclipse, TOAD, SQL*Plus, PuTTy, XML Notepad, SQL Server, Visual Basic 6.0, TSO

Windows, familiarity with UNIX System

Crystal Reports, MQ-Series, PVCS, Source Safe, DCS (Distribution Control System), Rational Clearquest, Bugzilla, MS Visio, MS Project, DataStage (ETL), SQL queries, Views, Stored Procedures, Cursors, Keys and Functions, various Core Java technologies

Serve American Express, St. Petersburg, FL

January 2014 – Present

Oracle Developer

DB resource for the BATCH application team and for Amex Wallet project to support mobile payments.

Responsible for creating and modifying Oracle PL/SQL packages, stored procedures, Triggers. Performance tuning.

Data modeling (i.e. conceptual, logical and physical model design), creation of new tables.

Working in Agile environment to manage/plan time, tasks, project estimates.

Unit tests for all new code; version control using Visual Studio TFS.

Researched and remediated production support issues.

Performed analysis of database entities, relationships and attributes.

Technologies: Oracle, PL/SQL, DDL, DML, TOAD, Visual Studio TFS, Rally.

Home Shopping Network (HSN), St. Petersburg, FL

March 2004 – October 2013

Senior Software Engineer Backend Order Processing System

Key software developer supporting new development and maintenance for Siebel 8.2 Backoffice Order Processing system using Java, Oracle, XML, XSL, MQ-Series, SQL, PL/SQL, log4j, Crystal Reports and interfacing with other I.T. systems (Retek Merchandising System, HSN.com, Data Warehouse, Order Fulfillment System and PeopleSoft) within HSN.

Performed several enhancements to SQL queries, Procedures, Views, and packages to support new functionality and requirements from the business. This also included the creation and enhancements to Crystal Reports.

Represented Back Office Order Processing team in cross-functional I.T. projects and worked with business partners from different areas including Finance, Supply Chain/Logistics, Credit and Customer Service.

Presented findings and made recommendations to management. Coordinated and provided production support in 24x7 rotations to resolve any key issues and minimize impact to customers and to meet daily SLA’s.

Led a team of Software Engineers on I.T. projects to support key business initiatives. Successfully led team of two or more software engineers on multiple projects. Responsibilities included: Obtaining requirements, following PMP methodology in preparing project plans/documents, coordinating and scheduling project management tasks, communicating to all levels in management on weekly progress, issues tracking, coaching and delegating work to team members for testing and implementation. Played key role from project inception to project closing, including analysis, design, development and implementation. Project highlights included:

oLess than Truck Load/Home Direct: Project for HSN’s Drop Ship Vendors to use one common carrier for delivery of large products, which brought significant savings to HSN.

oExpansion of size of Order Number: Led a small team of developers to analyze, evaluate and modify more than 80 components (Java, SQL queries and procedures, Crystal Reports) in order to support the expansion of the size for the order number information in HSN to 10 digits. These changes allowed HSN to prepare for future order growth.

oIntegration for Replacements of Check Payment System: Responsible for supporting the integration and implementation to replace the legacy Check processing payment system in InfoScore for new SYMCO software. This was a very stable and successful implementation that increased the productivity of end users. This led to reduction in resources from a team of about 8 to 3 resources.

Successfully implemented other key projects in the company and played key role in the Back Office Order Processing System for analysis, design and development:

oUSPS EZReturns: Handling of customer returns, which brought company high revenue annually.

oOrder Value Promotion: Promotional offers and incentives to attract new customers and generate revenue.

oGiftBox project: Gift any order in a box, which brought company approx. $1.5M in annual revenue.

oBonus-Buy: Discounts on subsequent purchases, expected to bring revenue of $3M to $4M annually.

Fair Isaac Corporation (Seurat Company), Tampa, Florida

September 2000 - March 2004

Consultant Client: Home Shopping Network, St. Petersburg, FL

Development of Order Processing Back Office processes – Java, XSL/XML, SQL, Visual Age, Eclipse, Rational Rose

Worked with a team of consultants to assist HSN with their system conversion from their legacy system ‘CLUB’ by performing review, analysis, ‘decomposition’, evaluation and documenting of processes and functionality.

Responsible for the analysis, design, coding, testing and implementation of Check Processing, Check Register, Maintenance Processes, and EOD’s for the backend Order Processing system.

Developed and tested processes to create General Ledger (GL) transaction files for the Finance department. Responsible for developing converters in Java that create GL transactions and documenting how each GL transaction was created from the selected data. Maintain and test all modifications to the GL process.

Worked as a Consultant for HSN supporting them with documenting and tracking their issues with their Call Center application written in a proprietary language GT-X that interfaced to an IBM Mainframe.

Tech Data Corporation - Clearwater, FL

June 1996 – September 2000

Software Developer

Development of - Returns Application - Visual Basic 6.0, SQL 6.0

Worked in the design, development and implementing releases for Tech Data’s Returns Distribution System - Returns Suite.

Worked with a team of four developers to enhance, maintain and support the Returns applications (VB 6.0 and SQL Store Procedures).

Designed, developed and implemented a new bundling process in DCS that allowed pickers at the Distribution centers to pick product more efficiently.

Y2K team, Implemented Y2K enhancements to existing application.

AETNA, Middletown & Hartford, Connecticut

November 1989 – May 1996

Programmer Analyst

Programmer Analyst – DB2, SQL, COBOL and Query Management Facility (QMF)

Assigned to a special work team for the analysis of a DB2 online database to process claims electronically. Responsible for enhancing some of the DB2 COBOL programs.

Interacted extensively with database analysts, production personnel and schedulers.

Provided on-call support as well as enhancements for DB2 systems.

Initiated cost savings by implementing numerous JCL enhancements to reduce CPU and run time.

2012 – Awarded HSN Team Vision Award for exceptional customer support.

2011 – Received HSN Team Vision Award for the participation on the Order Value Promotion Launch Team.

2003 – Fair Isaac/Seurat - DOTS Award - Doing Outstanding Things at Seurat.

1999 –Tech Data - Exceptional Achievement Award for the enhancements to the Distribution Centers for the Picking process in DCS.

Rhode Island College - Providence, Rhode Island

Bachelor of Science in Computer Science

Bachelor of Arts in Computer Information Systems

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