Hector Escobar

**** **** *** ** ****, CA ***** ● 619-***-**** ● acs6ab@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Results oriented professional with expertise relating to SALES, CUSTOMER SERVICE, PUBLIC

RELATIONS, OPERATIONS, & MANAGEMENT. Efficient and detail oriented with the ability to

resolve problems quickly and tactfully. Able to inspire teams to work hard and perform at their best.

Successful leader and communicator with proven ability to understand and convey product information,

develop rapport, and build long term client relations.

PROFESSIONAL EXPERIENCE

Possess over 20 years of knowledge, skill, and industry experience in providing exceptional customer

service, sales, and administrative support for team members and customers on a daily basis.

UFP by Dexter Axle, San Marcos, CA Product Specialist (01/12 to present)

● Experienced liaison between customers and engineering/production departments. Gather and

translate customers needs to our sales department. Follow through with efficient and thorough

contact to ensure complete customer satisfaction. Including extensive product presentations and

education.

● Responsible for building retail and wholesale clientele through sales and support established a

rapport with a solid customer base effectively generated strategies and utilized sales techniques

emphasizing the products and services available to increase cash flow.

The UPS Store, San Diego, CA Customer Service Associate (7/11 to 01/12)

Toyota of El Cajon, El Cajon, CA Automotive Parts Professional (4/2007 to 4/2011)

Kearny Mesa Toyota, San Diego, CA Automotive Parts Professional (11/2003 to 03/2007)

M2 Collision, San Diego, CA Auto body Shop Parts Professional (09/2002 to (11/2003)

Pacific Honda, San Diego, CA Automotive Parts Professional (07/1995 to 08/2002 )

● Extensively trained and tested by Toyota and Honda Factory trainers in customer service, parts,

sales, team efficiency and inventory management. Responsible for creating and tracking parts

invoices and purchase orders. Complete knowledge of Reynolds & Reynolds billing and

invoicing systems.

● Dispatched and managed wholesale delivery services to our wholesale clients, focusing time

management and efficiency. Managed the retail mart’s parts and accessories, including the

customer services areas of the branch.

● Efficiently processed parts orders for the service departments while maintaining clear and concise

communication between technicians and service, vital to completing the highest satisfaction and

efficiency.

● Experienced with multitasking the day to day operations of the business, including inventory

management. Managed and developed systems to maintain optimal stocking levels necessary to

run an efficient parts department.

● In charge of ordering, distributing and processing all automotive parts necessary to complete auto

body repair. Worked closely with Estimators, Body persons, and management to ensure complete

repair in a professional quality and timely manner.

Contact this candidate