Terry Fagan

**** ****** ***** *** 703-***-****

Brighton, MI 48116 acs5q6@r.postjobfree.com

CAREER SUMMARY

Energetic, experienced leader and senior executive with outstanding track record built on a solid foundation in sales, marketing, operations and purchasing. Diverse, multi industry background with leadership positions in medium size, large and multinational companies. Also, extensive entrepreneurial experience. Strengths include leadership and interpersonal skills, planning and organizing, and the ability to drive and implement sales and growth strategies. Successful in leading results oriented market development, operations execution, quality and process improvement, turnaround and growth situations, and implementing strategic alliances with customers. Global perspective as a result of assignments in Europe, Mexico and Asia.

EXPERIENCE AND ACCOMPLISHMENTS

VOLK CORPORATION, Farmington Hills, MI October 2005 - Sept 2015

Distributor of marking and identification products to the automotive and other industries. Company has been in business since 1890 and also has a sister company in Grand Rapids. Privately held.

Manager of Business Development (February 2013 – September 28, 2015)

Responsible for prospecting and establishing new accounts in the automotive industry, work with sales team to increase repeat business in assigned accounts. Finding new product lines for the company to sell and market

-Initiated the strategy and connections which resulted in the largest and most profitable multi-year contract currently in place at Volk’s Grand Rapids company

-Worked with 5 other salesmen to acquire several new multi-year contracts in Volks lean manufacturing and consumable marking and identification business

-Employed “team selling” providing improved utilization of sales and technical support staff expertise. Resulted in a broader penetration of the targeted customer base

-Established relationships with manufacturer’s of new lean manufacturing technology leading to Volk distributing the lines and increasing sales

Product Manager Photoluminescent Products (October 2005 – February 2013)

Responsible for developing and implementing marketing plan for new photoluminscent technology products to Professional Sports Arenas and GSA

-Marketed photoluminescent stair nosing to professional sports arenas and GSA.

-Successfully sold photoluminescent products into several NBA and NFL arenas, Federal Government buildings and other commercial facilities

-Managed Volk’s relationship with its photoluminescent supplier Safety Step in Australia and New Zealand

-Led the development of Volk’s marketing plan and website for Volk’s Stairglow line of photoluminescent products

-Developed and managed Volk’s national distributor network for its Stairglow line

-Managed Volk’s successful GSA submission and listing of the Stairglow line

OPENFIRST INC. Fredericksburg, Va. & Milwaukee WI March 2000 – July 2005

$35 million Direct Marketing Company. Openfirst executes the production, sorting and delivery of over 500 million pieces of Direct Mail annually. Customers include major companies in the Automotive, Direct Marketing and Communications Industries.

Chief Operating Officer (Nov. 2002 – July 2005)

Responsible for all operations of the company, and strategic sales interface with major clients such as MBNA, Bank One and AARP. Company operations include a 165,000 square foot facility in Fredericksburg, Va. and an 85,000 square foot facility and home office in Milwaukee, WI.

-Led a 78% increase in company EBITDA from end of year 2002 ($ 2,113,000) to end of year 2004 ($ 3,765,000)

-Member of Corporate Board of Advisors.

-Led profitable transition of the Midwest Division into the Statement Processing Business.

-Added Continuous in-line laser printing to the Midwest Division allowing it to acquire larger more profitable customers.

-Converted Midwest IS department from cost center to high margin profit center.

-Strong track record of successful customer acquisition, retention and growth.

-Reorganized Midwest Division to profitably absorb a 90% increase in sales over 2 years.

-Led and implemented Company wide Quality Improvement Process.

President Mid Atlantic Division (March 2000- Nov 2002)

Responsible for all Operations of Openfirst’s Mid Atlantic Division located in Fredericksburg, Va. including a 165,000 square foot Direct Mail facility

-Led company out of the brink of Bankruptcy by doubling EBITDA at the Mid Atlantic Division between end of year 2000 ($1,342,000) and end of year 2002 ($2,606,000).

-Directed the re-engineering of the laser print room and bindery from up to 3 separate processes to one in-line process. This dramatically reduced cost and cycle time, improved quality and made Openfirst competitive with larger, better capitalized and more vertically integrated competitors.

-Recapitalized laser print room which significantly increased productivity, improved quality and reduced cycle time.

-Instituted self-maintenance in the laser print room adding over $500M per year to profits.

-Upgraded Development and Network Software to support cycle time reduction and allow company to obtain high volume, high security Direct Marketing business.

RTC INDUSTRIES INC. Rolling Meadows, IL 1994- 2000

One of the largest custom merchandising companies in the world. Thirteen international locations.

Vice President of Project Management and Purchasing

Responsible for Project Management, Estimating, Purchasing, Customer Service, Engineering and MIS systems administration. Various global operations consulting assignments in sales and operations.

-Played a key role in the development and implementation of the company’s operations and marketing strategy, which provided the foundation for explosive growth in sales from $60 million annually to $150 million annually in 6 years. Systems developed for concurrent engineering and business units are still in place in 2015 and a major component of RTC’s growth

-Instrumental in the US reacquisition of Nike as one of the company’s major customers. Nike grew into sales of over $15 million annually.

-Assumed temporary General Management role in the United Kingdom resulting in a dramatic performance turnaround and long term contract in Europe with Nike the company’s largest international customer

-Part of the original team which serviced and interfaced on a daily basis with Proctor and Gamble which grew into the most significant business unit in the company

-Implemented several cost, quality and service processes and controls, dramatically improving the company’s competitive position.

-Recruited most of the operations personnel to fuel the company’s growth. Many of the employees recruited and mentored are currently leaders in the company and throughout the POP industry

DCI Marketing Inc., Milwaukee, WI 1989-1993

One of the largest custom merchandising companies in the United States. Home office in Milwaukee WI.

Vice President of Operations (1991-1993)

Managed a team of over 70 associates including a 70,000 square foot assembly plant, 120,000 feet of warehousing, over $20 million in purchases, production, customer service, logistics and estimating. Developed operations strategy and presentation which assisted in the acquisition of a 5 year contract with Buick to produce their showroom displays nationally. Played key role in acquiring and growing Nike as a customer. Developed successful strategic partnership with EDDAG in the Netherlands to produce Nike displays in Europe which supported concurrent rollouts of Air Jordan in store advertising campaigns in North America and Europe

Director of Inside Sales Support and Market Research (1989-1991)

Reported to the Executive Vice President of Sales. Managed project managers, customer service and market research

AC ROCHESTER DIVISION OF GENERAL MOTORS, Flint, MI. 1974-1989

$3 billion division of General Motors. Manufactured automotive components.

Purchasing Manager Fuel Handling Business Unit (1988 -1989)

Reported to Business Unit Director. Managed buyers and production schedulers. Responsible for the purchase, on time delivery and inventory management of all business unit purchases.

Various positions (1974-1988)

Performed in 12 different capacities with increasingly responsible positions which diversified my background in management, product development, purchasing, manufacturing, office administration and project management.

ENTREPRENURIAL EXPERIENCE 1978-1989

The Corkscrew Inc., Flint, MI.

Launched retail business selling fine wines, which grew into two stores and a statewide direct marketing program. Developed strong sales and marketing skills.

EDUCATION AND OTHER ACTIVITIES

- Bachelor of Science in Business Administration, Michigan State University, 1974

- Deans List, Varsity letter winner in basketball Michigan State University (1971-1972)

- Past Director of Acclaim Systems Inc, Chicago, IL.

- Past Board of Advisors, Marz. Inc., Brighton MI., Esteem Care Inc., Columbia SC

- Founding President, St Anne’s Men’s Club in Barrington, IL.

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