Arif Wallani ** Pettigrew Court, Markham, ON, L*S 1K4.Email: acs5ki@r.postjobfree.com. Tel: 905-***-****

Attn. Hiring Manager

RE: Customer Service Representative.

Attached please find my resume, elaborating on my skills and attributes, which I would like to bring it to your team and organization. Allow me to highlight some of my skills and attributes which I think are highly important to your team and organization.

I am hardworking, dedicated and a strong team player. I possess strong office experience and customer service skills. My present employment, not only enhanced my client service skills, but also allowed me to advance my communication skills via email, data entry, sending out quotes, entering orders, and answering queries questions from new potential clients. My Key service account was focusing on providing best possible customer service to P&G dental customers. I am dedicated and take a leadership role, when assigned tasks and responsibilities.

I possess strong computer skills and am a certified PC technician with A+ Comptia certification. In addition, I possess a BA degree in Liberal & Professional studies from York University with a major concentration and Human Resources and Marketing.

I am seeking for a full-time, long term employment opportunity, which will allow me to utilize my learnt and acquired skills and become a strong asset to the team and organization in totality. I am certain that, if given opportunity, I will do my best and become a strong asset to your core and the whole business organization.

For your consideration, I have attached my resume. I can be reached at 05-946-9639 or emailed at acs5ki@r.postjobfree.com.

Thanking you in advance and am looking forward in hearing from you.

Yours truly

Arif Wallani

Arif Wallani 55 Pettigrew Court, Markham, ON, L3S 1K4. Email: acs5ki@r.postjobfree.com – Tel: 905-***-****

Profile

A Hardworking, dedicated team player, trust worthy, enjoys challenges and thrives through a fast paced, on-going challenging business environment. Seeking for an opportunity where I can utilize my learnt and acquired skills and become a strong professional asset to the team and the whole organization.

Professional Skills

Strong Computer skills, proficient with Micro-Soft Word, Excel, Power Point, Out-Look

Account management skills

Office Administrative skills

Data Entry

Coordinating and organizational Skills

Comptia A+ Certified Technican

Analytical and Strong decision making skills

Negotiating and Problem Solving skills

Strong leadership and team driven skills

Acquired Skills

Strong People Skills

Multi tasking Skills

Team building

Time management Skills

Prioritizing Multi-tasks

Account management Skills

Customer Service Skills

5 years of Customer Service call centre experience.

Selling products or services over the phone or via web mail

Strong Persuasion skills

Result oriented

Detailed oriented

Strong people skills and call management skills

Experience in assisting client with products and services,

tracking shipments

Processing incoming call orders and routine order shipments

Assisting account manager with order tools and order entry

Administrative Skills

Strong experience in routing and managing incoming mail and emails

Detail oriented

Strong ability to use computers for word processing, spreadsheet, database management, and other applications

Strong understanding of level of confidentially, and attention to detail

Working knowledge of bookkeeping tasks

Experience in managing business correspondence

Goal oriented and can work independently and as well as part of a team

Technical Skills

Proficient with Hardware & Software Installation

Achieved Comptia A+ certification

Experience trouble shooting via phone and hands on

Familiar with Operating Systems ie. Xp, Vista, Win 7

Software installation on I-pads / tablets

Experience working with various Brands ie. IBM, DELL, HP, ACER, Apple etc.

Experience with infra-structure set ups

Employment History

September 2009 – To-date - Organization: PFSWEB INC supporting P&G (Crest & Oral B) clients. Position: Client Service Representative (CSR).

October 2007 – MAY 2009 - Travelled to Africa (For personal reason).

October 2006 – Oct2007 - Organization: IBM Canada.

Position: Bid Manager (contract Position)

Responsible for approving bids

Daily communication with other bid managers

Answering queries on IBM x- series, parts

Creating a new accounts,

Processing orders for sales staff and Account managers

Responding to emails and sending out bid approvals to the disti’s

Assisting with purchase orders.

Education

Certification Achieved

Mental health first Aid CAnada

Microsoft Certified System Administrator (MCSA)

Microsoft Certified Technology Specialist (MCTS)

Microsoft Certified Professional (MCP)

A+ Comptia Technician certification.

First Aid, CPR certification

BA in Liberal & Professional Studies with Major focus in Human Resources Management and Marketing.

Institution: York University

Graduated: October 2003

Employment References

Upon request

Contact this candidate