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Technical Support Customer Service

Location:
Riverdale, GA
Posted:
January 19, 2016

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Resume:

Robert Marshall

*** ******* **

Riverdale, GA ***74

336-***-****

Email: acs589@r.postjobfree.com

LinkedIn: http://www.linkedin.com/pub/robert-marshall/51/39b/7b2/

Professional Experience:

Optimos International, Atlanta, GA 04/14-11/15

Senior Field Technician

Managing multiple projects simultaneously

Support and supervision of field technicians

Equipment ordering and staging for projects prior to installation

Inventory and equipment management

T-Mobile – Site Surveying, Inbuilding Small Cell (3G IP BTS E16 & S8) installation, LTE DAS Modernization, SpiderCloud Installation, Testing 2G, 3G, 4G, LTE, VoLTE, Mobile Testing software (TEMS, JDSU, Audit), Inbuilding network testing, Drive testing, Walk testing, Mobilitie site surveys.

Newell Rubbermaid, High Point, NC 04/12-04/14

2nd Level Technical Support

Thorough knowledge of all DYMO, CardScan, Rhino and Mimio products.

Strong knowledge of Windows OS, Mac OSX and Microsoft applications.

Providing services that exceed company and consumers standards, by showing concern for accuracy and completeness of work activities.

Demonstrate strong commitment to meeting the needs of co-workers and consumers, striving to ensure their full satisfaction through customer service.

Ability to analyze and understand information and ideas presented verbally or in writing and effectively transferring information and ideas verbally or in business writing, so others will understand.

Approaching a problem by using a logical, systematic, sequential approach, breaking it down to its components and considering each part in detail.

Optimos International, Atlanta, GA 02/10-12/11

Lead Field Technician (Contract)

Tested for speed, distance and frequency of 3G and 4G wireless networks

Maintained spreadsheets of residential and commercial test results

Used GPS and GPS software programs, Agilent data capturing program, Clear WITT data capturing program, ATP program and other various speed test internet sites

Responsible for training new field technicians for wireless drive testing

Superior Fitness Systems. Raleigh, NC 11/07-09/09

Fitness Consultant, Sales, Delivery & Installation

Managed daily showroom and stock inventory, receiving of new inventory, ordered replacement inventory

Sales consultant for new and used residential and commercial fitness equipment

Updated and tracked daily sales logs, customer logs and scheduling logs for delivery.

Delivered, set up and trained customers on new and used equipment

Health Care Services, Jacksonville, NC 01/07-11/07

Account Manager Environmental Services

Managed daily housekeeping, laundry and floor technicians

Updated and tracked daily attendance, payroll, vacation and scheduling

Aerotek – Solectron, Morrisville, NC 01/06-01/07

2nd Shift Lead (Contract)

Supervised and provided technical support and guidance to the Diagnostic Technicians, Parts Kitty, Parts Hold, FIS, Billable, Tear Down, Build-up, PDV, Burn-in, FQA, and Shipping

Tracked and updated daily production data and daily production and daily shipping data

Beyond Fitness, Raleigh, NC 05/04-01/06

General Manager

Managed contract sales as well as maintained inventory for purchasing gym equipment as needed to insure proper safety and security for the gym facility to run properly and professionally

Forecasted and maintained reports for daily and weekly sales production for future sales goals

Hired and terminated of all employees

Managed vendor relations and negotiations

Developed morale boosting activities for members and all staff, as well as any promotions and marketing of the gym for new memberships

Health Management Associates, Inc., Baltimore, MD 02/01-03/04

Director of Operations

Directed daily operation for the IT dept., Operations Support/Mail dept., QA dept., General Administration, Reception/Frontdesk dept., and subcontractors

Project manager for transfer of data, design, configure and implementation of new case management database

Managed system migrations and integrations, as well as managed vendor relations of negotiations

Managed company inventory, purchased and maintenance to ensure proper safety and security of the company

Filed all audits, purged any records no longer needed

Developed and conducted morale boosting activities for company employees

Managed upgrading and streamlining of all company technology, created company savings and technical advantage

ADC Telecommunications, Columbia, MD 09/97-01/01

Staff Consultant I/II and System Administrator/Technical Support Specialist

Installed and configured of Mind CTI’s voice-over IP software

Performed end-user training for software use and configuration

Configured and populated database for TBS implementation and deployment

Provided customer support as part of TBS implementation

Carried out project organization and scheduling

Oversee subcontractor activities

Directed daily operation of ISG group as well as trained staff on proper use of software to maintain job responsibilities

Maintained and administered system network for proper performance of hardware and software

Installed, configured, and supported software, PCs, laptops, and printers.

Conducted system migrations and integrations

Health Management Associates, Inc., Baltimore, MD 03/96-09/97

MIS/LAN Specialist

Performed application training and technical assistance to end users

Installed and upgraded software and hardware, supported phone lines and network lines to ensure proper usage of all systems

Carried out system administration included back-up of daily, weekly, and monthly updates

Provided technical support for remote network users and help desk

Arundel Institute of Technology, Baltimore, MD 01/95-03/96

(Name Changed) Brightwood College

Lab Assistant/Instructors Assistant

EDUCATION:

Arundel Institute of Technology 01/94-12/94

(Name Changed) Brightwood College

Certificate – PC Hardware and Diagnostics

AWARDS & CERTIFICATE:

Newell Rubbermaid

Certificate of Completion – SAP 02/2013

Newell Rubbermaid

Sapphire Award 08/2012

Newell Rubbermaid

Good Work Award 07/2012

Newell Rubbermaid

Employee of the Month 07/2012

Newell Rubbermaid

Award of Excellence 06/2012



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