Robert Marshall
Riverdale, GA ***74
Email: acs589@r.postjobfree.com
LinkedIn: http://www.linkedin.com/pub/robert-marshall/51/39b/7b2/
Professional Experience:
Optimos International, Atlanta, GA 04/14-11/15
Senior Field Technician
Managing multiple projects simultaneously
Support and supervision of field technicians
Equipment ordering and staging for projects prior to installation
Inventory and equipment management
T-Mobile – Site Surveying, Inbuilding Small Cell (3G IP BTS E16 & S8) installation, LTE DAS Modernization, SpiderCloud Installation, Testing 2G, 3G, 4G, LTE, VoLTE, Mobile Testing software (TEMS, JDSU, Audit), Inbuilding network testing, Drive testing, Walk testing, Mobilitie site surveys.
Newell Rubbermaid, High Point, NC 04/12-04/14
2nd Level Technical Support
Thorough knowledge of all DYMO, CardScan, Rhino and Mimio products.
Strong knowledge of Windows OS, Mac OSX and Microsoft applications.
Providing services that exceed company and consumers standards, by showing concern for accuracy and completeness of work activities.
Demonstrate strong commitment to meeting the needs of co-workers and consumers, striving to ensure their full satisfaction through customer service.
Ability to analyze and understand information and ideas presented verbally or in writing and effectively transferring information and ideas verbally or in business writing, so others will understand.
Approaching a problem by using a logical, systematic, sequential approach, breaking it down to its components and considering each part in detail.
Optimos International, Atlanta, GA 02/10-12/11
Lead Field Technician (Contract)
Tested for speed, distance and frequency of 3G and 4G wireless networks
Maintained spreadsheets of residential and commercial test results
Used GPS and GPS software programs, Agilent data capturing program, Clear WITT data capturing program, ATP program and other various speed test internet sites
Responsible for training new field technicians for wireless drive testing
Superior Fitness Systems. Raleigh, NC 11/07-09/09
Fitness Consultant, Sales, Delivery & Installation
Managed daily showroom and stock inventory, receiving of new inventory, ordered replacement inventory
Sales consultant for new and used residential and commercial fitness equipment
Updated and tracked daily sales logs, customer logs and scheduling logs for delivery.
Delivered, set up and trained customers on new and used equipment
Health Care Services, Jacksonville, NC 01/07-11/07
Account Manager Environmental Services
Managed daily housekeeping, laundry and floor technicians
Updated and tracked daily attendance, payroll, vacation and scheduling
Aerotek – Solectron, Morrisville, NC 01/06-01/07
2nd Shift Lead (Contract)
Supervised and provided technical support and guidance to the Diagnostic Technicians, Parts Kitty, Parts Hold, FIS, Billable, Tear Down, Build-up, PDV, Burn-in, FQA, and Shipping
Tracked and updated daily production data and daily production and daily shipping data
Beyond Fitness, Raleigh, NC 05/04-01/06
General Manager
Managed contract sales as well as maintained inventory for purchasing gym equipment as needed to insure proper safety and security for the gym facility to run properly and professionally
Forecasted and maintained reports for daily and weekly sales production for future sales goals
Hired and terminated of all employees
Managed vendor relations and negotiations
Developed morale boosting activities for members and all staff, as well as any promotions and marketing of the gym for new memberships
Health Management Associates, Inc., Baltimore, MD 02/01-03/04
Director of Operations
Directed daily operation for the IT dept., Operations Support/Mail dept., QA dept., General Administration, Reception/Frontdesk dept., and subcontractors
Project manager for transfer of data, design, configure and implementation of new case management database
Managed system migrations and integrations, as well as managed vendor relations of negotiations
Managed company inventory, purchased and maintenance to ensure proper safety and security of the company
Filed all audits, purged any records no longer needed
Developed and conducted morale boosting activities for company employees
Managed upgrading and streamlining of all company technology, created company savings and technical advantage
ADC Telecommunications, Columbia, MD 09/97-01/01
Staff Consultant I/II and System Administrator/Technical Support Specialist
Installed and configured of Mind CTI’s voice-over IP software
Performed end-user training for software use and configuration
Configured and populated database for TBS implementation and deployment
Provided customer support as part of TBS implementation
Carried out project organization and scheduling
Oversee subcontractor activities
Directed daily operation of ISG group as well as trained staff on proper use of software to maintain job responsibilities
Maintained and administered system network for proper performance of hardware and software
Installed, configured, and supported software, PCs, laptops, and printers.
Conducted system migrations and integrations
Health Management Associates, Inc., Baltimore, MD 03/96-09/97
MIS/LAN Specialist
Performed application training and technical assistance to end users
Installed and upgraded software and hardware, supported phone lines and network lines to ensure proper usage of all systems
Carried out system administration included back-up of daily, weekly, and monthly updates
Provided technical support for remote network users and help desk
Arundel Institute of Technology, Baltimore, MD 01/95-03/96
(Name Changed) Brightwood College
Lab Assistant/Instructors Assistant
EDUCATION:
Arundel Institute of Technology 01/94-12/94
(Name Changed) Brightwood College
Certificate – PC Hardware and Diagnostics
AWARDS & CERTIFICATE:
Newell Rubbermaid
Certificate of Completion – SAP 02/2013
Newell Rubbermaid
Sapphire Award 08/2012
Newell Rubbermaid
Good Work Award 07/2012
Newell Rubbermaid
Employee of the Month 07/2012
Newell Rubbermaid
Award of Excellence 06/2012