DONALD RAYMOND

**** ******** *****, *******, ******* 32810 407-***-**** acs57q@r.postjobfree.com

PROFESSIONAL SUMMARY

Top Customer Service Manager with more than Thirty years experience in automotive sales and service. Multi-tasked professional with superior work ethic and ability to adapt in deadline sensitive situations. Manages relationships in fast-paced environments while displaying excellent communication and organizational skill. Thrives in demanding sales-driven situation always following precise guidelines and creative problem-solving is essential. AREAS OF EXPERTISE

Customer Service

Ranked in top 10 percent in the nation for customer satisfaction surveys with Ford Motor Company from 2000-2014. Influenced overall Service Department customer view point score and sales. Software

Computer estimation systems: ADP, Mitchell, Reynolds & Reynolds, UCS, and Ignite

Microsoft office: Word, Excel, Power Point, Publisher, Outlook, Money EXPERIENCE

1990-Present Automotive Service Consultant

Managed Customer flow for service repairs and enforced completion deadlines. Identified customer concerns and recommended corrections through multipoint inspection. Continually updated customer of repair status and completion times. Achieved strong customer clientele

Earned yearly top ranking in the Orlando Region for Medallion Elite/e2 programs.

Exceeded sales growth objectives

Ford Certified Service and Fleet Consultant, Pre-owned Service Manager, warranty administration. 1990-Present Employment at various automotive Business as Service Consultant/Service Manager

Sears Automotive, VIOC, Swinson’s Car Care, PepBoys, AutoNation, Heinzelmans Truck Center, Sunstate Ford (11 years), Greenway Group, Mullinax Ford, Ford of Clermont, Prestige Ford (Service Drive Manager), Tropical Ford, and presently Oviedo Car Care (11/14-Present). EDUCATION

1992-1994 Business Administration (Human Resources Concentration), SUNY College at Oswego 1989-1992 Accounting/Business Administration, Tompkins Cortland Community College