Jeremy W. Tucker

**** ** ***** ** #** Bentonville, AR 72712 479-***-**** (C) acs56m@r.postjobfree.com

HIGHLIGHTS

Over twenty-five years of experience in the hospitality industry

Over fifteen years of management experience.

Extensive experience in working with diverse populations

Excellent written and verbal communication skills

ADMINISTRATION

Ensured effective security measures were in place and maintained through continuous training and development.

Guaranteed compliance with licensing laws, health and safety and other statutory regulations.

Planned and organized accommodation, catering and other hotel services

Organized maintenance, supplies and furnishings to make certain that the hotels high quality standards were achieved

Supervised the execution of all events and conferences, adapting arrangements as needed

Engaged in the promotion and marketing of hotel properties

Administered inspections of property and services, such as lock-out tag out and chemical inspections

Coordinated scheduling for hotel staff of 20 to 60

FISCAL MANAGEMENT

Helped develop multi-million dollar budgets and financial plans to fit annual goals

Maintained statistical and financial records as well as adjusted the financial plans appropriately to reach annual goals

Continuously met and exceeded profit targets within constraints of the annual budget

Analyzed financial data, examining monthly, quarterly, and annual goals

Advised owners regarding the health and status of the business

Suggested changes based on financial analysis to both administrations of personnel and the general hotel operations

PERSONNEL

Participated in recruitment and placement of hundreds of staff members at five hotels

Outlined operational goals for each department head and ensured that proper resources were made available

Provided leadership, counsel and support for 20 to 60 team members

Trained all hotel employees utilizing video, workshops, and one on one technique to ensure that customer service remained a top priority, operational standards were met, and to enforce the importance of security measures in protecting customer identity

ACHIEVEMENTS

New Property of the Year for Carlson Hospitality (2003): Successfully designed and implemented systems to streamline office procedures, which lead to an increase in productivity and customer service.

Marriott International Customer Service Awards (2006 & 2007) Teamed with a management team and staff that generated such high customer service it resulted in 18 Customer service Awards from Marriott International including Highest Guest Satisfaction for two years in the Towne Place Suites Brand

Holiday Inn & Suites Rogers @Pinnacle Hills Move the hotel into the top 30 of Holiday Inn’s out of 800 of Guest Satisfaction. The hotel increased revenue for 2011 250,000 YOY. 2011 Hotel Excellence Award Winner. Increased Revenue over $500,000 YOY.

Comfort Suites Bentonville We were able to make great strides in maximizing revenue where we increased revenue YOY $170,000. October 2015 we sold 2 more rooms but made $30,000 more in room revenue.

COMPUTER SKILLS

Advanced understanding of Microsoft Office including: Word, Excel, Outlook, Publisher, the Internet & knowledgeable in Windows and Macintosh operating systems. Adobe Acrobat. Working knowledge of payroll systems such as ADP software and Quicken.

Hotel Software: OnQ, Opera, Fosse, ChoiceAdvantage

WORK HISTORY

General Manager Comfort Suites Bentonville March 2015 to November 2015

General Manager Suburban Extended Stay July 2014 to March 2015

General Manager KHG Hotels June 2010 to May 2014

Front Desk Supervisor Homewood Suites April 2009 to June 2010

Operations Manager Towne Place Suites by Marriott-Bentonville February 2006 to May 2007

Accounting Tech University of Arkansas July 2005 to February 2006

Assistant Manager Inn at Carnall Hall August 2003 to April 2005

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