Selenthea Wheeler

***** ******** ****** **. #***

Houston, TX 77073

To Whom It May Concern,

I am writing you in response to your job opportunity.

I have attached my Resume which reflects my educational background and professional expertise. I feel that my

experience, personal qualities. Dedication, and willingness to learn as a medical administrative assistant and medical assistant, towards patient care, will be a positive contribution to your group. Excellence in customer service and patient care and collaboration with associating coworker, are my priorities, personal goals and interests.

I look forward in meeting with you, in order to discuss this job opportunity. At your request, I will make my available in order to meet with you. I can be reached anytime on my cell phone 281-***-**** or 281-***-**** or via email.

Thank you in advance for your time to review and consider my application.

Sincerely,

Selenthea Wheeler

SELENTHEA WHEELER

22820 Imperial Valley Dr. #104 Houston, TX 77073

Phone: 281-***-**** or 281-***-****

acs4xr@r.postjobfree.com

MEDICAL ASSISTANT

I am currently a Medical Office Administrative Assistant, however crossed trained as a Medical Assistant with experience in a meta-physician family medical practice and additional health-care experience. I am a self-motivator, goal orientated professional in search of a strong medical practice that will enhance my skills and education by allowing me to provide premium patient care. My skills include:

Medical Office Management

Medical Billing & Coding

Medical Records Management

Data Entry (50 WPM)

Bookkeeping & Filing

Taking Patient Vitals

Blood Draws

Injections

Patient Scheduling

Patient Throughput

Patient Education

HIPAA & JCAHO Knowledge

Education

Medical Office Administrative Assistant (MOAA), Everest Institute, 2005-Present

Clinic Assistant & Medical Assistant (CA, MA) Planned Parenthood, 2005-Present

Certified in First Aid & CPR, 2005-Present

High School Diploma, Lufkin High School Lufkin, Texas, 2000

Professional Experience

Cardiovascular Association, P.L.L.C, --- Humble, Texas: November 2013,--January 2015

Scheduling Coordinator /Front Office Coordinator / Back Office Coordinator

Front office staff works closely with back office staff to ensure the efficient and smooth flow of the daily clinics. Following practice guidelines, front office staff considers the patients insurance when checking in, checking out and scheduling. Ensure coverage for lunches and other staff shortages

Coordinate with other departments and assist in training new staff in front office responsibilities

Work closely with supervisor (clinical and billing) to address any issues

Displays a positive demeanor

Remains calm in stressful situations and supports others staff by helping to resolve any conflicts (with patients, between staff, etc)

Takes accountability for the efficient and smooth coordination of all front office roles

Acts as liaison between the front office and the medical and billing departments

Acts as a role model, including but not limited to:

Punctuality/Attendance

Interdepartmental communication and coordination

Positive presence

REDICLINIC INC. Austin, Texas and Houston, Texas: November 2009, - November 2013

Medical Administrative Assistant/Medical Assistant

Serve as a key member of interdisciplinary health care team for a busy family medical practice. Assist several mid-level providers by ensuring optimal patient care and smooth daily functioning of office.

Consistently praised for efficient handling of administrative duties (e.g., answering phones, maintaining medical records, patient processing, billing and bookkeeping) that allowed the clinician staff to focus on the health concerns of their patients.

Demonstrated proficiency in taking patient medical histories and vital signs, as well as in performing venipunctures, and injections.

Ensured the cleanliness, sanitation and maintenance of all facilities, exam rooms and equipment.

Helped implement practice’s quality assurance and control program. Efforts ensured compliance with HIPAA, CLIA and OSHA regulations; improved patient care/satisfaction.

Reacted calmly and effectively in emergency situations, and added the personal, caring touch that immediately put patients at ease.

Ensured the throughput of incoming patients by registering, verifying insurance, and collecting payment for services.

CEDRA CLINICAL RESEARCH Austin, Texas September 1, 2007-February 15, 2009

Medical Office Administrative Assistant:

Provided support for the daily activities of a medical office including filing, telephone coverage, appointment scheduling, registration, and patient referrals by performing the following duties.

Organizes and maintains a filing system for patient charts, including generating chart numbers, filing, and pulling charts.

Answer telephones and either responds to inquiry, directs caller to appropriate personnel, or initiates a triage slip for response by medical personnel.

Schedule appointments and enters appointment date and time into computerized scheduler.

Conducts reminder calls to all patients.

Greets and directs patients, salespeople, and visitors.

Registers patients by verifying that patents record is up to date and accurate. Makes appropriate changes in computer system and on patients chart.

Coordinates referrals for patients through insurance and other physician offices.

Prepares all billings in computerized system for processing by finance.

PLANNED PARENTHOOD, Austin, Texas: October 31, 2005 – August 30, 2007

Medical Office Administrative Assistant/Medical Assistant

Front Office Assistant in which I assisted clinicians in the examinations and treatment of patients. My functions were within the scope of my education and training. As the front office assistant I was also responsible for greeting all patients in a friendly, service-oriented manner and compliance with the protocol and work flow as they relate to the patients’ entire visits.

Greet all patients with eye contact, a friendly smile, and with a friendly voice tone.

Ensure all medical records/charts have been pulled for all appointments scheduled with assigned clinicians.

Verify every patients current demographic information (insurance, PCP assignment, address, and phone number). If necessary update file with accurate data.

Ensure all appropriate forms are completed and signed by every patient.

Verify every patients insurance eligibility, including effective date, PCP’s name, and co payment information.

When applicable, collect co-payment, log on day sheet, and provide patient with receipt.

Prepare medical records/charts for the clinician. Notify clinician’s medical assistant, in a timely manner, of patients arrival.

Maintain front office supplies. Inform supervisor of items needing to be ordered.

Schedule patients for return appointments.

Ensure all co-payments received are tallied on day sheet and all money collected reconciles to the day sheet. Turn in money to designated person to assure the daily deposit is secured for the night.

“…Selenthea continues to be a vital member of our healthcare team…she possesses exceptional patient-care skills…strong command of basic medical procedures and terminology…well-organized and efficient…her cost-saving efforts have saved the practice thousands of dollars annually…one of the finest medical office administrative assistants I have worked with throughout my career as a PA…” Kaikai Fatmata, PA-C, RediClinic Inc.

Contact this candidate