Kelsey-Seybold Main Campus Clinic, Houston Area June 2007 – Current

Executive Health, International Health and Foreign Travel Manager

Provided busy Executives a personal concierge health care service available 24/7, in a private and relaxing environment. State-of-the-art clinical imaging, including coronary artery imaging, colonoscopy and MR angiography. One hour of uninterrupted one-on-one time with physician to focus exclusively on patient health needs that also includes continuing continuity of care. Catered breakfast or lunch during this appointment in private dining room.

Responsible for overseeing operations and managing RN’s, LVN’s, exercise physiologist, administration staff and 4 physicians.

Part of a team that brought over a 50% profit margin to the bottom line, seeing over 130 patients weekly, with billable charges of over 3 million per year.

Team leader for Emergency response team for all processes and procedures.

Responsible for entire Executive Health department staying compliant with quarterly clinical inspections, yearly equipment inspections and keeping department compliant and ready for AAAHC inspections every 3 years.

Payroll and Kronos responsibilities, staffing and physician schedules to insure office visit availability, patient account billing issues, ordered all medical and administrative supplies, employee appraisals and team awards.

Handled direct sales calls and was successful in adding 12 large corporate accounts in 2014 and 2015 by presenting our Executive Health program package and provided guided tours.

Worked closely with contractors, builders and operations team with planning and completing new department expansion in 2015.

Kelsey-Seybold Tangle wood Clinic, Houston Area June 2003- June 2007

Administrative Supervisor

Supervised 12 PSR’s, 2 Admin Coordinators, 2 Hospital Schedulers/Bar Entry Specialist, 2 Medical Secretaries and 2 PBX operators. Directly interfaced with over 30 doctors and 60 nurses to insure proper implementation of policies and procedures related to finance, managed healthcare, quality assurance/risk management, purchasing and human resources at the clinic level serving over 600 plus patients per day.

Responsible for hiring and firing, employee counseling, staffing, training, monthly staff meetings, monthly doctor meetings, weekly and monthly reports, daily deposits, daily reconciliations, appraisals. Responsible for purchasing and managing all required forms and office supplies to insure smooth daily operations.

Interfaced with business office billing issues, financial review department, insurance contracting, coding, training department, help desk, facility repair, tech support team and purchasing department.

Kelsey-Seybold Clinic Business Office, Houston Area Jan 2000 – Sept 2003

Financial Review / Patient Account Analyst

Responsible for verifying insurance coverage and benefits in a timely and accurate manner.

Directly relating and updating insurance benefits for 16 doctors, PSR’s and nurses to insure proper payment.

First point of contact at sight for resolving patient billing issues. Making payment arrangements for patients with outstanding balances and future services.

Part of team in which our current collections were over 5.4 million

Kelsey-Seybold Kingwood Clinic July 1999 - Jan 2000

Patient Service Representative

Directly interfaces with over 100 patients per day. Daily check-in, insurance inquires, check-out, appointment scheduling, interfaced with nurses, doctors and medical record staff.

Coordinated and implemented a faster process for daily check-out and batching.

Tejas Snacks, LP Dec. 1996 – July 1999

Bob’s Texas Style Potato Chip Company

Owner/Administrative Manager

Managed and owned office operations for a 5 million dollar manufacturing plant and two distribution warehouses. Managed over 100 employees in the San Antonio, Austin, Houston markets.

Responsible for all aspects of accounts receivables, payable, ADP payroll system, benefits coordinator, inventory control, account reconciliations, data input for all promotions into the hand held Norand system for all salesmen.

Administered workers compensation program, property and vehicle insurance.

First point of contact for all service issues to ensure superior quality service.

Intel Corporation / Folsom California Nov. 1992 - July 1995

World Wide Technical Support Hotline

Interfaced with over 30,000 customer inquires

Communicated with correct corresponding computer engineers, departments, new product sales team and product update information for all corporate accounts and end user questions.

Help create indicators for call tracking system.

Generated charts for weekly, monthly and year-end reports.

Help with interviewing and hiring.

Developed scheduling tool.

Assisted with analysis of automation tools for Americas Sales Marketing Organization(ASMO)

Retail Associates / St. Louis, Missouri Oct 1989 – Aug 1990

Assistant Buyer

Assisted in overseeing operations for 16 May Company maternity specialty departments in a 300 mile radius.

Responsible for hiring, training and supervising all 16 sales associates

Planned sales goals, assisted with buying for next season merchandise, writing orders, planning promotional activity, return to vendor, charge backs and semi-annual inventories.

Other Work Experiences and summary of skills

Eight years of leadership with the Girl Scout Council of Greater St. Louis.

Entrepreneur started free lance floral designer business

Took electrical engineering classes at Intel to have a better understanding of circuit and system boards

Accounting and administrative classes

Home building carpentry classes

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