281-***-**** Cell

**** ** **** *** *****

Coral Springs, FL 33065

YOLANDA SALDANA

Objective

To secure a position with a business that can utilize my experience to their benefit, along with provide growth and opportunity for advancement.

Experience

March –2006 - Sept. - 2011 Frost Bank Houston, Texas

Correspondent Banking Assistant

Prepare reports and spreadsheets

Maintain customer files

Open accounts and close accounts

Prepare new documents, setup new accounts with different departments

Answer phones and assist customers with problems

Settle customer accounts at the end of the day with Fed Funds Desk

Prepare and mail customer account analysis statements each month

From time to time travel and meet customers

Prepare expense reports for officers

Assist officers with customer problems

Send wires for customers

Set appointments for officers on lotus notes

Do travel arrangements for officers

1987– 2004 Chase Bank of Texas Houston, Texas

Fraud Hotline Analyst Manager

Analyzing accounts for fraudulent activity

Recovering losses

Work with internal and external bank branches on closing accounts

Report fraudulent accounts to ChexSystems, TeleCheck, and Negative ID

Supervised 18 Fraud Analyst.

Scheduled Monthly Meeting with employees

Counsel employees on job-related and personal problems

Plan for replacements during vacations and other absences

Chase Bank of Texas Houston, Texas

Customer Service Representative

Prepare Daily Customer Service Reports

Resolve Customer Problems

Maintain Customer Flow for Branch

Monitor telephone calls for Branch

Provide technical training support for branch staff

Actively involved in interview process of Customers Service Staff

Chase Bank of Texas Houston, Texas

Sr. Operations Clerk

Prepare Daily Customer Service Reports

Prepare correspondence for Managers and Staff

Maintain Charge-off reports for Management

Schedule staff for training classes

Prepare employee reviews

1982 - 1987 Safeway Store Houston, Texas

Bookkeeper

Verify, balance and post daily journals

Prepare banking transactions and reconcile bank statements

Verify and approve checks for purchases

Provide orientation, training and supervision for staff

Special Skills

Accounting Knowledge, Calculator (by touch), Manual & Electric Booking System

Power Point, Word, Excel, Good organizational skills, Bilingual

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