Stephen Herzig **** Kathy Lane

Rogers, AR *****

407-***-****

acs4hb@r.postjobfree.com

linkedin.com/in/sherzig

SKILLS SUMMARY

Leadership and Management

Results-driven and innovative. Extensive industry experience building organizations that deliver quality products and services, and consistently meet deadlines. Experience negotiating and managing customer, consultant and vendor relationships. Skilled at scaling and planning projects to meet business objectives using Agile, Iterative, Rapid Development or Waterfall methodologies. Experience managing products and projects in both small entrepreneurial and large structured organizations. Managed budgets up to $36,000,000 and 75+ resources. Marketing and Design

Consumer and business-to-business experience executing successful marketing/e-marketing programs for building both brand awareness, and revenue generation. Managed usability studies and market needs analysis studies. Extensive background in designing best-in-class user interfaces for e-commerce web sites and applications with effective navigation, brand communication, and content delivery. Communication

Excellent written, oral and presentation skills. Mature, professional, collaboration and communication skills related to personnel management, and peer collaboration.

Technical

Advanced understanding of computer hardware and operating systems, data networks, telecommunication systems, cloud computing, databases, and web/e-commerce technologies. Environment, technology and platform experience includes SaaS, SOA, mainframe, MVC, SQL, Oracle, COBOL, .Net, Java, C#, and SAP. PROFESSIONAL EXPERIENCE

Walmart Stores, Inc. Bentonville, Arkansas January 2011 – April 2015 Fortune 1 company serving customers more than 245 million times per week at nearly 11,000 stores in 27 countries. Director, Global Back Office Solutions January 2013 – April 2015 Led project, program and portfolio management, and functioned as a relationship manager between the Walmart Technology Division and the Global Shared Financial Services organization. Worked with the organization to determine strategy/technical roadmap, ensure successful project execution, and manage the technology budget.

• Responsible for a $36,000,000 technology budget and 75+ resources in a matrixed environment. Delivered programs at or under budget, and assisted the organization with strategy planning to match their technology budget to their technology goals.

• Worked with the program and project managers to ensure that development methodologies were being effectively followed and that all were trained on Waterfall, Agile, Rapid Development and Iterative methodologies. Increased the team project management effectiveness rating from a 2.5 to a 4.2 out of 5 within my first 3 months in position.

• Spearheaded the implementation of a new hosted environment, one of the first of its kind for the company. Led coordination at an executive level with the Security, Legal, Privacy, Operations and Infrastructure teams. The initiative was projected to save $1,000,000 a year in support and maintenance costs.

• Drove innovation and process improvement. Discovered a 7 year old, significant out-of-balance account. Engaged various cross-functional teams and drove a process improvement which reduced the gap by $40,000,000. Senior Manager, Application Development – Financial Systems January 2011 – January 2013 Managed 3 development teams focused on the development and implementation of financial applications within the Walmart Technology Division. Responsible for staffing projects, driving innovation, and handling all personnel issues. Technologies and systems included SAP, mainframe, .NET, JAVA, C#, MVC, SQL, and Oracle.

• Managed 40+ associates and contractors based on project staffing needs. This included handling personnel issues, career development and providing strategic direction.

• Acquired and trained additional staff to successfully transition core activities from vendor partners to in-house resources. This decreased the company’s reliance on the vendor partners, and decreased project development expenses.

• Implemented staff training programs to help transition existing associates from older development technologies to newer technologies such as ABAP SAP. This training increased the value of the associates to the company, allowed more flexibility in staffing projects, and facilitated the migration of financial systems to newer technologies. Stephen Herzig 2

• Managed resources and development efforts across Walmart Financial Services teams on a complex, top company project. The project involved new technologies, new development methodologies, and unprecedented collaboration across business units. The project completed on schedule and surpassed business expectations. Immersion Digital, LLC Orlando, Florida May 2007 – January 2011 A multimedia software and web development company. Products include Glo, a multimedia interactive software application, and LightsTogether.com, a group-centric social network. Vice President of Product Development

Reporting directly to the CEO, was responsible for managing all day-to-day operations and product development activities including application development, content development, customer service, marketing, and IT infrastructure support.

• Managed the formation of a new product team with a staff of 25 to develop the Glo software application. This included hiring of new personnel and development of multilevel management structures across all disciplines with personnel in remote global locations. This structure facilitated the rapid development of a highly complex, content and media rich desktop and iPad application.

• Launched the Glo application in October 2009. It immediately placed 13th in its category on Amazon.com, with nearly 30,000 registered users. Awarded Bible of the Year from the Evangelical Christian Publishers Association, and Christian Resource Media Product of the Year.

• Planned, negotiated and oversaw the implementation of datacenter systems and operations. This included high- availability, scalable, development and production environments linked to cloud content delivery networks. Secure local and remote backup servers were implemented to protect company IP.

• Implemented Agile development processes and a firm release schedule. This increased the accuracy and quality of releases (average post release defects dropped by 50%), and increased the productivity of the development team. Technology and Marketing Management Consultant Orlando, Florida May 2005 – April 2007 Provided services to various companies including technology management, product and project management, marketing, and personnel management.

• Managed the implementation of technology systems including a VOIP phone system and a thin client desktop solution which resulted in a 60% savings in ongoing technology and system administration costs.

• Responsible for supporting existing clients and developing various marketing and corporate branding materials. This included print ads, trade show booth graphics, product collateral, sales packets, product catalogs, and an updated corporate web site.

• Led product strategy management including resource management and prioritization. Interfaced with clients to develop requirements documents, and assisted the sales force with customer presentations. Worked cross- functionally with developers, marketing specialists, operations and customer support personnel. This resulted in increased conversions.

• Implemented the company’s first effective development process which included scheduled quarterly releases, QA, a product roadmap, documentation and detailed project plans. Resource management and client satisfaction improved and releases were nearly defect-free.

Uniform Code Council Lawrenceville, New Jersey June 2003 – April 2005 A not-for-profit company dedicated to developing and implementing technology standards for global data synchronization. Senior Director, Web Technology November 2004 – April 2005 Promoted and assigned to manage the UCC Web Technology Group and develop a project management discipline within a newly formed Technology Services organization.

• Managed a staff of web developers, project managers and web content specialists. The staff provided cross- divisional web development and project management support for all UCC divisions.

• Established a common web technology platform including the implementation of portal technology and distributed content management. This provided better technology resource management while improving the speed of web content implementation.

• Developed and implemented a project management process within the Technology Services organization which improved both developer productivity, and customer satisfaction. Senior Director of Product Management and Marketing, UCCnet Division June 2003 – November 2004 Responsible for the development of product strategies and for the GS1 Global Registry initiative. Developed and implemented various partner programs. Also responsible for product usability and beta testing.

• Created standard branding and messaging for UCCnet products and services, establishing a clear and concise UCCnet brand identity.

Stephen Herzig 3

• Developed a partner certification program with technical, customer support and marketing components. The program enabled partners to market their solutions according to a common, industry standard benchmark.

• Asked by executive staff to handle logistics for the launch of a global service offering (GS1 Global Registry initiative) and act as liaison between the development group and global standards teams. ADDITIONAL EXPERIENCE

Director, Internet Operations - ResortQuest Technologies Responsible for all Internet development, web site maintenance, and Internet marketing initiatives for the company. Provided support and training services to over 30 local operating companies, alliance partners and distributor partners.

• Built a department of 14 from the ground up and successfully transitioned Internet support, marketing and development functions in-house. The transition reduced costs and improved the level of service provided to internal and external clients.

• Worked with corporate and local marketing teams on the development, implementation and monitoring of Internet marketing initiatives. These initiatives and the web site drove $24,000,000 in revenue.

• Successfully launched a redesigned web site, which increased site stability and provided a platform architecture capable of supporting the growing business and web traffic needs of the company. The new site successfully brought all RQI local operating companies under a single brand with a consistent, improved user experience. Senior Manager, Analysis & Design for Client Implementations Senior Internet Development and Marketing Manager - ChannelPoint, Inc. Responsible for analysis and design for client implementations including prototyping based on client requirements and branding. Also managed the Internet strategy for the company including the development and maintenance of various Internet web sites, Intranet web sites, and vertical portals.

• Implemented an extensive training and mentoring program for the Analysis and Design team which significantly increased their skill sets. The speed and quality of deliverables increased for the team and team members could assume multiple roles in the development process.

• Developed and executed Internet marketing initiatives including promotions and co-marketing opportunities.

• Developed a world-class vertical portal site to aggregate insurance professionals. This site drove ChannelPoint brand awareness in the market and transaction revenue through the ChannelPoint e-commerce platform.

• Managed various usability and focus group studies insuring the needs of the target market were being met with well- designed applications.

Senior Internet Marketing Manager - Grainger Internet Commerce Developed strategies and organizational support structures necessary to design, launch, market and maintain Grainger e- commerce web site initiatives. This included staffing, online brand management, vendor relations management, marketing program development and web site design.

• Managed the development of OrderZone.com and assembled the marketing support team. OrderZone.com quickly became an e-business industry benchmark and was named the #3 business-to-business web site by Advertising Age's Net Marketing Magazine in 1999.

• Repositioned Grainger.com as a content and marketing driven site, significantly contributing to revenue growth from

$3,000,000 in 1997, to $13,000,000 in 1998. Reached a run rate of $100,000,000 for 1999. Named the #7 business-to- business web site by Advertising Age's Net Marketing Magazine in 1998.

• Launched a Grainger.com promotional campaign, bringing site registrations from 300 a month to 3,000 a week. EDUCATION: STATE UNIVERSITY OF NEW YORK

B.A. Computer Science. Emphasis in information system design, mathematics and psychology. PUBLISHED: Groupe Bull Technical Update Journal (1995) and The Agency Codebook (Q1, 1997) PROFESSIONAL DEVELOPMENT: Agile Development, 2014

Labor Relations, 2013

Proj. Mgt. in Clarity, 2012

Walton Institute, 2012

Project Mgt. College, ISDLC, 2011

Leadership Communications, 1995

HIPAA Cert., 2011-2015

CompTIA A+ Cert., 1995

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