S H I V A J I S ARK AR

***** **** ****** **** ****, FL 33558 813-***-**** acs4h8@r.postjobfree.com Dynamic, versatile hands-on Program Manager who leads team to design and implement successful IT projects that align business and IT objectives and deliver rapid results. Project Management Strategic Planning PMO Management Energetic, distinguished and detail-oriented Program Manager and strategic Enterprise Architect with outstanding project management and conflict management skills. Hand-picked by executive team to turn around underperforming programs; accomplished leader known and respected for leading successful change in projects and building credibility with executive teams and staff. Solutions driver who bridges the gap between business and technology with expertise in managing complex programs and multiple concurrent projects. Directs PMO teams to develop high-quality programs that solve business problems and provide tangible results for enterprise-level financial systems and legacy workflow systems. Demonstrated success defining total Architecture, negotiating Outsourcing, Quality Assurance, managing Product Development and Internet Technology.

QUALIFICATION HIGHLIGHTS

• Conflict Management • People Management • Risk & Issue Management

• Agile & Waterfall • Change Management • Enterprise Architecture

• Cost/Benefit Analysis • Integration / Middleware • Strategic Planning & Leadership

• Six-Sigma Methodology • Stakeholder Management • Big Data On-Premise/Cloud PROFESSIONAL EXPERIENCE

Nielsen, Oldsmar, FL December 2009 Present

Program Manager

Top-performing Program Manager consistently sought out to reengineer troubled projects. Managed PMO staff in a matrix reporting structure consisting of Global Project Managers and a department budget of $30-million. Managed all projects, budgets, and strategic analysis for all programs. Prescribed Big-Data Cloud solutions that provided quick ROI for maximum revenue productivity, service optimization, and system flexibility.

• Spearheaded the development of the first-ever Program Management Office; defined project management processes, including those related to agile portfolio management, scrum adopting using JIRA and Confluence, requirements management, change control, and user acceptance testing

• Conceptualized, Mobilized International Audience Measurement platform with complex statistical measures, metering technology and innovative solution for Big Data compliance.

• Directed International Convergence program comprising of BigData architecture in Cloudera Hadoop platform

• Directed the strategic implementation of commercial grid Cross-Platform Data-API

• Established internal processes that stabilized system health and enhanced productivity of offshore vendor.

• Spearheaded data mining of enterprise master data management project

• Instituted previously nonexistent process guidelines within program to improve ability to meet time-lines, budgets and objectives.

• Designed and rolled out new patented architecture to guarantee ingestion of linear and non-linear data with increased availability between 90% to 99.99%

• Designed and migrated from Big Data appliance to No-SQL Hadoop architecture with projected cost saving of 65% over a period of 3.5 years.

• Awarded for most innovative initiative to migrate from COTS product to Open Source still maintaining the equivalent degree of contractual Quality of Service and Service Level Agreement. Cordys Pvt Ltd, Mumbai, India August 2008 November 2009 Professional Services Head, Asia Pacific

Develop strategic direction for the information systems plan including technology deployment plans and marketing budgets. Manage training for presales staff members and end user on software systems. Create financial forecasts, outline expenditures and modify budgets when necessary.

• Reduced and secured driving license issuing process automation of East Asian government by directing digitization of fingerprinting solution.

• Directed strategic planning and program management activities of acquisition integration of cellular network provider infrastructure.

• Led complex technology upgrades and operations improvements credited with stronger client retention and service, adding multisystem dashboard / information-sharing capabilities; integrated enterprise applications using Cordys; Improved client service/relationships with account manager auto-notifications. o Created customer and partner handling efficiencies with portal design/redesign – reducing call hold times, localizing languages, and enabling web tracking.

o Took instrumental role in moving core back-office applications to Cordys integrating with SAP with key applications using EAI methodologies to ease historic record access.

• Regularly coached IT resources; trained SMEs in virtualization and other technologies mentorship programs as critical steps in securing client contracts.

• Secured client contract extensions based on consistent performance; earned client trust through constant collaboration, stable operations, joint problem-solving and substantial turnarounds in outage frequency. TATA Consultancy Services, Edison, NJ

September 1997 August 2008

Program Manager

Specialized in architecture and management consultancy identifying customer requirements, deliberating architecturally and implementing impact solutions. Developed national and international program vision, long range architectural plans and goals and managed stakeholders and sponsor communication. Improved cost and schedule predictions of software projects utilizing estimation and application sizing methodologies. Reduced risk of downtime in high-throughput environment preventing potential financial loss. 60+ direct reports.

• Recruited to design and lead client projects focused on operations and change management, service quality, process improvement, performance measurement, team solutions, and leadership development for international consulting/educating/training company specializing in improving individual and organizational performance.

• Directed quality-improvement and associated change-management initiatives for mortgage banking institution; achieved 35 percent reduction in cycle time from appraisal to closing, eliminating 80 percent of loan rework and significantly reducing cost

• Directed development and implementation of operations improvements and change-management strategy for multi-national manufacturer of industrial equipment, resulting in 20 percent reduction in development time and 12 percent reduction in development cost

• Boosted delivery quality with KPI metrics at each engagement, creating 15% rise in MTTR within 6 months.

• Produced significant rise in service quality, taking on progressively wider strategic outsourced engagement planning, global IT processes, and incident management within multi-million dollar engagements.

• Directed implementation of e-commerce suite of largest appliance manufacturing business as B2B

• Reduced time-to-market for products by up to 2 years and lowered cost per data point 60% by enabling increase in data throughput for largest alternate energy leader.

• Created and implemented an in-house Enterprise System Management team that decreased problem identification and resolution by 40%

PUBLICATION / SPEAKER

• Part I: Going to Extremes: Extreme Transaction Processing

• Part II: Going to Extremes: Extreme Transaction Processing

• Development, Branding & Marketing of GTM Solution: o 3PL Logistics Integration Solution – Speaker IW2006 o New Account Opening – Speaker IW2007.

EDUCATION

• Bachelor of Engineering in Mechanical, Gold Medalist, Regional Engineering College, Durgapur, India

• Certified TOGAF 8 Architect.

• Certified 6Sigma Green Belt.

• PMP Certification in progress.

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