Carol Calkins

*** **** ***** *******, ** ***** 913-***-****

Objective Seeking employment in a project management role for a growing company

Experience Implementation Project Manager

Strategic AR April 2013 – present

-Coordinate multiple, simultaneous implementations for rapidly growing HME billing software company.

-Serve as liaison between the customer and the internal development team providing continuous communication and updates based on a specific implementation timeline.

-Collaborate with Training Specialist in the scheduling of new client trainings.

-Assist internal development team as well as CTO with data migration and quality assurance.

-Work closely with Director of Sales during implementation ensuring client requirements are satisfied.

-Develop departmental best practices and tools for project execution and management.

-Understand existing process and recognize and propose changes to improve quality and accelerate the timing of customer implementations.

-Effectively communicate project expectations to internal and external project team members in a timely and clear fashion.

-Key resource to the customer service department working closely with the team to provide accurate resolution to the customer.

Box Office Customer Service

New Theatre Restaurant, Overland Park, KS Nov. 2010 – April 2013

-Assisted patrons with ticket purchases and program questions over the phone and in person.

-Responsible for knowing season repertoire and theatre layout.

-Processed season ticket holder annual renewals.

Inside/Outside Sales, Inventory Control

Gulfeagle Supply, Kansas City, KS Sep. 2008 – Sep. 2010

-Processed all incoming customer phone orders and over the counter sales.

-Assisted Outside Sales with quoting and responding to customer needs.

-Acquired new business through existing customer referrals.

-Maintained schedule and dispatching for inbound & outbound deliveries.

Inside Sales/Purchasing Agent

Spec Building Materials, Kansas City, KS Aug. 2004 – Aug. 2008

-Maintained customer service role in answering phones, receiving customer orders, as well as daily cash control.

-Placed all orders for the Kansas City branch paying close attention to branch transfers and special orders.

-Set pricing in the system according to manufacturer requirements.

-Investigated inventory discrepancies working closely with warehouse staff and inventory control.

Education

Johnson County Community College, Overland Park, KS

1992-1993; 1995-1997 General BA Requirements

University of Kansas, Lawrence, KS

1993-1994 General BA Requirements

References Kathryn Godsey, Director of Strategic Initiatives, Strategic AR – 913-***-****

Jennifer Leon, Director of Marketing and Customer Service, Strategic AR – 316-***-****

Pat Breshears, Regional Operations Manager – Spec Building Materials – 816-***-****

Leatha Cline, Sales Manager – New Theatre Restaurant – 913-***-****

Greg Polich, General Manager – Gulfeagle Supply – 913-***-****