***** ******** ***** **.

Wimauma, Florida *****

Phone: 813-***-****

Cellular: 719-***-****

Email: acs4cp@r.postjobfree.com

Eric L. Harris

Profile

Enterprising, results oriented Computer Support Manager and Project Manager with broad-based and progressively responsible experience in Business Operations, Inventory Control, Contracts, Procurement, Personnel Management, and Project Management life cycle. Areas of expertise and technical training include:

Contract negotiation/administration

System Administration

Employee and labor relations

Communications Security (COMSEC)

Project Management and Assessment

Configuration Management Security+

Strategic Planning

ISSO Training Course (SAFB)

Client Relations

MILSTAR/SATCOM Equipment

Computer Skills

HD Overview, Level 1 Certified

Professional Experience

Science Applications International Corporation (SAIC) MacDill AFB, Fl.

Program Manager (June 2014 – Sep 2015)

Experienced Project Manager with strong interpersonal skills, effective communication, fosters teamwork, decision maker, and strong leadership skills that encourage successful initiation, planning, execution, monitoring, controlling and closure of projects within USCENTCOM HQ’s facilities. Effectively directs subordinate staff and fosters positive attitudes among staff on quality and safety to ensure that delivered service meets agreed service levels.

Accomplishments:

Effectively supervised and lead Project Team to upgrade Internet Explorer 11 on USCENTCOMS Non-Secure Internet Protocol Router network (NIPRnet).

Managed Project Team to upgrade Arc Sight appliances and Service Pack 1 at USCENTCOM HQ’s on the Secure Internet Protocol Router network (SIPRnet).

Supervised Project Team procurement, installation, and test phase of Joint Intelligent Agency (J2) computers and software upgrade, over $250K.

Successfully eliminated three non-valuable projects according to USCENTCOM project priority listing.

Successfully lead and completed multiple size projects simultaneously.

Lead several meetings to ensure project scope had a defined objective and coordinated communication with Project Team and Stakeholders.

Successfully performed Project Management activities such as project planning tasks, configuration, procured resources and scheduling.

Provided weekly reports to senior management on projects status to include but not limited to current status, future assigned tasks and project completion percentage.

Strong knowledge of project development life cycle and Project Server Applications.

The Experts, Inc. MacDill AFB, Fl.

Customer Service Support, Technician/Lead (May 2009 – June 2014)

Provide Operation and Maintenance support for client computing devices to include personal computers, thin/zero clients, laptops, Portable Electronic Devices (PED’s) and peripherals located at HQ CENTCOM, CFH, and Bahrain. Manages 24/7 technical supports to maintain, analyze, troubleshoot, and restore computer and information systems to operational status. Manages all computer systems, peripherals, hardware devices and program to install, maintain, upgrade, replace and in the event of a failure or degradation in performance, analyze, troubleshoot, and restore system/devices to operational status.

Accomplishments:

Effectively supervised CCJ6 IT section to ensure all computers issues were accomplished according to standard.

Managed over 25 CCJ6 Projects within HQ CENTCOM for office reorganization/moves.

Supervised CCJ2 Seat Compression project; completed 1 month ahead of schedule.

Successfully managed the Automated Data Processing Equipment (ADPE) accountability of new equipment, replacement equipment and upgrades.

Assisted with procedures to facilitate management and testing of desktop load set configuration to include tracking and compiling of users issues, software conflicts, device conflicts, and other similar tasks.

Processed over thousands end of life, defected, damaged equipment through the Defense Replacement Management Office (DRMO)

Proactive Communications, Inc. Baghdad, Iraq

Site Manager - Iraq (August 2007 – May 2009)

Manages all Business Operations inside assigned country/area of operations (Iraq) for installing Very Small Amplitude Terminals (VSAT) Systems for Iraqi/US Government. Assumes overall accountability for maintenance of corporate property, inventory, and facilities, including but not limited to tools, test equipment, vehicles, buildings, supplies, etc.; track and monitor IT equipment inventory worth more than $1M; oversees technical performance of sites work; schedule activities of various installation and support teams; provide periodic reports to customers; conducing limited testing and assessing integration capabilities in support of PCI telecommunications operations; and serving as the PCI satellite telecommunications sales person inside of Iraq.

Accomplishments:

Effectively supervised all employees in Iraq including Operations Manager, Logistics Manager, VSAT engineers (6) and Iraqi Sub-Company employees (50).

Managed over 200 VSAT installations for Minister of Interior (MOI) of Iraq and 3 Operations Centers totaling $500K in Bandwidth, Hardware, Software, Equipment and Maintenance.

Achieved an overall rating of outstanding with no discrepancies on two audits.

Maintained exemplary customer relations with clients through networking and liaison representation with senior U.S. and Iraqi officials.

Successfully negotiated leases, agreements, and contracts.

Managed health, welfare, and safety of assigned Expatriate and Local National employees.

Provided accurate monitoring and accounting of petty cash transactions up to $500,000.

Military Experience

United States Air Force

4th Space Operations Squadron Schriever AFB, CO Work Group Manager/Client Support Administrator (September 2004 – June 2007)

Maintained Local Area Network (LAN) and base electronic mail accounts; managed largest ADPE account worth $2.2M, 850+ communication line items, plus consolidation of unused equipment; ensured all individuals with access to a DOD system have a DOD Form 2975 or access authentication form; assisted Information Assurance Manager with reviewing security issues during procurement process of IT equipment; investigated all squadron computer problems and scheduled maintenance/corrective actions.

4th Space Operations Squadron Schriever AFB, CO

NCOIC, Training/Course Development Manager (January 2003 – August 2004)

Identified, analyzed, and evaluated base quality management programs in order to train military and civilian personnel on the quality management process; implemented and maintained squadron Operation Instructions (OI) 36-01 governing Milstar communication operational training program; trained personnel to modify payload and terminal database configuration to meet war fighting network requirements; assisted DOD communication staff in planning, distributing and employing Milstar satellite resources.

4th Space Operations Squadron Schriever AFB, CO

Payload System Operator (Milstar) (July 2001 – January 2003)

Planned, activated, and reallocated communications capability of the $31B Milstar Satellite communication system; served as the focal point-of-contact for the Commander-in-Chief (CINC) interfaces; conducted initial set-up, client privileges, drafting, transmitting, and maintenance of the Defense Messaging System (DMS); planned communications links for both LDR and MDR payloads using Milstar Communications Planning Tool- integrated (MCPT-i).

86th Communications Squadron Ramstien AB, Germany

NCOIC, Radio Operations (May 1996– March 2001)

Conducted direct high-frequency (HF) secure radio and satellite operations; supported Department of Defense agencies, Joint Chiefs of Staff, and North Atlantic Treaty Organization; performed equipment/radio checks and minor maintenance to ensure circuit reliability; transmitted and received message traffic; monitored phone patches; maintained circuit logs; and configured computerized HF data and voice radio terminal and time-sensitive voice and data Emergency Action Message (EAM) traffic.

6th Communications Squadron (ACC) MacDill AFB FL

Global HF System Operator (May 1989 – March 1996)

Delivered HF radio traffic for all authorized DOD aircrews and vessels, Reconnaissance, Presidential Mystic Star Network, Air Intelligence Agency and Worldwide Airborne Resources; accounted for communication security (COMSEC) classified documents and equipment; performed phone patches, broadcasts and message receipts; relayed emergency traffic; and received, verified and transmitted aircraft advisories and Emergency War Order traffic to distant end subscribers.

1930th Communication Squadron (AFCC) Elmendorf AFB, Alaska

Communication System Radio Operator (March 1986 – March 1989)

Operated Scope Signal III HF voice air to ground/point to point equipment using state of the art computer equipment; transcribed voice transmission from aircraft and ground agency; transmitted emergency action messages and aircraft advisories; provided long-range command and control of reconnaissance and special mission airborne agency/platforms; and provided command and control connectivity of Strategic Air Command (SAC), reconnaissance aircraft and other special mission aircraft.

Education and Training

DeVry University – Bachelor of Science Degree, Technical Management – Tampa, Fl. 2013

Associates Degree - Information System Management - Community College of the Air Force – 2005

Professional Military Education - NCO Prep Course - Elmendorf AFB, AK – 1998

AIRMAN Leadership Course - MacDill AFB, FL – 1992

NCO Academy - Schriever AFB, CO – 2005

Technical Training - MILSTAR Command Post Terminal School - Fort Benning, GA - 2003

Technical Training - COMSEC Account Management School - Keesler AFB, MS - 2002

Technical Training - Air Force Training Course - Ramstein AB, Germany - 2000

Military

United States Air Force ~ TSGT ~ Retired/Honorable Discharge

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