Leigh C. Tillman, PHR 904-***-****

**** ***** **.

Orange Park, FL 32073

Areas of Expertise

* Multi-site HR Management * Talent Management

* Payroll Administration * Leadership Development

* Compensation & Benefits Administration * Employee & Labor Relations Professional History

Einstein Noah Restaurant Group, Inc. (Fast Casual Restaurant Company, Privately Held) 2013 – present HR Director, Field Operations

Lead HR field team in support of 420+ Company restaurants while also providing HR counsel to the Chief Retail Officer. Responsibilities include corporate-wide talent planning, compensation management, training

& development and employee relations.

Re-engineered Recruiting platform to include social media presence and one-way video interviewing resulting in greater pipeline for all positions and more efficient interviewing for the field operations.

Lead the design and implementation of two key leadership development programs resulting in a “ready now” bench of General Manager candidates as well as Area Business Manager successors. Since inception, 100% of Area Business Manager positions filled internally. Received the ENRGI award for a significant contribution to the business.

Direct the design of competency profiles for key positions. These success profiles are fully integrated into all selection, development, and succession processes. AGY Holding Corporation (Global Advanced Materials Manufacturer, Privately Held) 2008 - 2013 Senior Manager, Human Resources, Aiken, SC

Functional leader responsible for global enterprise with manufacturing facilities in South Carolina, Pennsylvania, and Shanghai, China. Responsibilities include employee & labor relations, training & development, talent management, recruitment & retention, compensation & benefits administration and payroll administration for North America.

• Designed a five year benefits strategy built on a wellness platform saving $700,000 in year one and an anticipated $3 million in three years.

• Transitioned the Human Resources department into a centralized, shared services function resulting in an annual budget savings of 25% as well as a 40% improvement in payroll efficiency.

• Re-engineered hourly recruiting strategy resulting in a 20% cost reduction.

• Partnered with Executive Leadership Team to develop core and functional competency models to serve as foundation for employment selection, development, performance management and succession planning.

• Successfully negotiated 3 collective bargaining agreements (Teamsters and Workers Unite) with no work stoppage.

MarkOne Holdings, LLC (Auto Finance Company, Privately Held) 2006 - 2008 Director, Human Resources and Facilities, Jacksonville, FL HR executive leading Human Resources and Operations functions supporting two start-up regional auto finance organizations – MarkOne Financial based in Jacksonville, FL and Western Auto Acceptance of Pasadena, CA. Responsibilities included talent management, compensation & benefits administration, payroll administration, workers’ compensation and all facets of facility management.

• Designed recruiting and retention strategies resulting in a 20% turnover reduction within first year.

• Created performance management process for organization that leverages the organization’s values, job specific competency models and strategic objectives to drive organization’s results. Leigh C. Tillman, PHR Page 2

GM Financial (Fortune 500 Auto Finance Company, Publicly Traded) 2002 - 2006 Assistant Vice President, Consumer Services, Charlotte (2005 – 2006) Managed a 3.2 billion dollar portfolio of consumer automobile loans. Staff included six managers, 75 account representatives and eight support personnel. Areas of responsibility included Cycle 1 and Cycle 2 collections, collection support, deferment processing and mentoring new HR generalist.

• Highest balances cleared per hour in Cycle 1 and Cycle 2 delinquency – FY 06 team average of $61,276 compared to company department average of $56,636.

• Highest calls per hour in department – FY06 team average of 52.86 cph compared to department average of 49.37 cph.

Regional Human Resources Manager, AmeriCredit Jacksonville Consumer Service Center (2002 – 2004) & AmeriCredit Charlotte Consumer Service Center (2003 – 2005) Managed Human Resources function for two Consumer Service Centers that employed over 400+ employees in each contact center, as well as providing HR support to 35 regional branch offices. Areas of responsibility included talent management, development, recruitment, retention, and employee relations.

• Created a three year recruiting and retention strategy that resulted in a 13.33% reduction in turnover for the Charlotte Consumer Services Center. Several tactics adopted by Corporate Consumer Services.

• Identified the need for management and officer-level bench strength in the Charlotte location; led a cross-functional team in the design and implementation of a bench strength developmental program designed to both identify and develop high potential team members and managers. Program resulted in the promotion of six participants within the first year of implementation.

• Facilitation of service center closure in Jacksonville, FL as well as several regional branch closures nationwide.

Sprint United Management (Fortune 100 Telecommunications Company, Publicly Traded) 1999 - 2002 Sprint PCS, Regional Human Resources Manager, North Florida Region (2001-2002) Managed Human Resources function for two consumer service centers employing over 700 employees. Responsibilities included recruitment, retention, AAP administration & OFCCP compliance, labor avoidance, employee relations and vendor management.

• Facilitated the transition from Sprint Long Distance business unit to Sprint PCS business unit implementing new policies, benefits and compensation structures.

• Designed recruitment strategy that resulted in the hiring of 140-customer care advocates within a 4- week period.

• Managed the closure of the Jacksonville, FL and Tallahassee, FL Customer Contact Centers. Sprint Long Distance, Human Resources Manager, Jacksonville Regional Operating Center (1999- 2000)

Managed Human Resources function for 400+ employees in a 24x7 call center. Areas of responsibility included recruitment, retention, AAP administration & OFCCP compliance, labor avoidance, employee relations, leadership training and environmental safety.

• Participated on a cross-functional team that designed a career advancement program for employees and mentor training for management.

• Facilitated Alternative Dispute Resolution (ADR) panels.

• Successfully avoided a Communication Workers of America third party representation campaign.

• Trained classes such as Sprint’s National Management Practices, Union Avoidance, Ethics and Alternative Dispute Resolution.

Leigh C. Tillman, PHR Page 3

Professional Affiliations

Jacksonville HR Call Center Group: co-founded network of HR professionals whose purpose is to share best practices and other related information unique to the call center industry. Jacksonville Industry Liaison Group (JILG): in addition to membership, served a two-year appointment as Co-Chairman of the Planning Committee.

Society for Human Resource Management (SHRM): volunteered as a mentor for student members and as a volunteer for the Peer Review committee. 2008 finalist for the SHRM Jacksonville HR Professional of the Year.

Community Outreach

O’Connell Leadership Center at the University of South Carolina – Aiken: advisory board member at the University of South Carolina Aiken.

City Rescue Mission: facilitated effective communication skills class and mock interview workshops for residents of the LifeBuilders program.

Florida Community College of Jacksonville (FCCJ): facilitated interview skills workshops for college students and the community at large.

Education

Baccalaureate of Arts Degree, University of South Florida, Tampa, FL Professional in Human Resources, Human Resources Certification Institute

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