RODNEY HILL

**** ** ******** **** – Lee’s Summit Missouri 64086

402-***-**** (C) – acs3es@r.postjobfree.com

SERVICE DIRECTOR / MANAGER / TRAINER / CONSULTANT

Strategic Planning – Multi-Site Operations – Strategic Alliances

New Business Development – Logistics & Distribution

Finance & Budgeting – Organization Design & Development

Management executive with 35+ years’ experience leading successful start-up and turnaround companies. Identify strategic acquisitions to gain market share. Capitalize on market opportunities to drive revenues, profits, and growth. Strong general and P&L management.

Strengths:

Leadership

Team Building

Entrepreneur/Innovator

Negotiator

Customer Service/Customer Relations

PROFESSIONAL EXPERIENCE

Profitability and Customer Retention Consultant, Kansas City MO, 2015 - Present

BG Services

Mercedes Benz Premier Express Coach, Kansas City MO, 2014 - 2015

MSX International

Service Director, Kansas City MO, 2014 - 2014

State Line Chrysler Dodge Jeep Ram

Utilization and Training Consultant, Olathe KS, 2013 - 2014

Dataset Inc.

Install and train ADP software upgrades and new installs. Make sure hardware is communicating and operating properly, train dealership personnel on the operation of the new software.

Director of Fixed Operations, Independence MO, 2013 - 2014

Metro Ford Inc.

Drove service management process and planning by introduction of sales forecast system. Instrumental in establishing formal HR policies, job descriptions, pay scale, and annual written performance reviews.

Increased sales year over year by restructure of repair order pricing and costs and reduced overall expenses by 15%.

Increased technician base and support personnel to perform up to customers’ expectations, simplified process for meeting Customer Care Standards.

Reduced costs 10% by simplifying the service process and costing of repair orders, created service maintenance menus, and implementing cost saving programs with in the fixed operations department.

Managed Fixed Operations personnel including Service Manager, Shop Foreman, Body Shop Manager, Parts Manager and Twenty Five Technicians.

Retail Growth Specialist, Olathe KS, 2011 - 2013

Maritz Corporation / Service Advantage

Performance improvement training focused on increasing retail parts and labor sales and profits through selling needed services – uniquely customized for each dealer based on performance needs. Service Advantage is an in-depth, intensive performance improvement engagement that combined assessment, observation, coaching and training to drive retail growth.

Service Director, Olathe KS, 2009 - 2011

Olathe Dodge Chrysler Jeep

Turned around company, initially, by providing training programs, improving recruiting, and implementing process systems. Developed proprietary service program. Drove service management process and planning by introduction of sales forecast system. Instrumental in establishing formal HR policies, job descriptions, pay scale, and annual written performance reviews.

Increased sales since 2009 by introduction of preferred agreements with key accounts, and increasing Customer Satisfaction ratings three fold.

Increased technician base and support personnel to perform up to customers’ expectations, simplified process for meeting Customer Care Standards.

Reduced costs 10% by simplifying the service process and costing of repair orders, changing suppliers, and implementing cost saving programs with in the fixed operations department.

Managed Fixed Operations personnel including Service Drive Manager, Shop Foreman, Express Lane Manager and Twenty Five Technicians.

Service Manager, Lincoln NE, 2006 - 2009

Performance Dodge Chrysler Jeep

Turned around company, initially, by providing training programs, improving recruiting, and implementing process systems. Developed proprietary service program. Drove service management process and planning by introduction of sales forecast system. Instrumental in establishing formal HR policies, job descriptions, pay scale, and annual written performance reviews.

Doubled sales since 2002 by introduction of preferred agreements with key accounts, and increasing Customer Satisfaction ratings three fold.

Increased technician base and support personnel to perform up to customers expectations, simplified process for requesting parts and billing of materials.

Reduced costs 30% by simplifying the service process and costing of repair orders, changing suppliers, and implementing cost saving programs with in the fixed operations department.

Other positions held –

Ford Franchised Service Director, Lincoln NE

Snap On Sales Representative, Lincoln NE.

EDUCATION

Associates of applied science degree form Southeast Community College, Milford NE.

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