Shane T. Canale

631-***-****

acs345@r.postjobfree.com

OBJECTIVE: To secure a technical position that utilizes my knowledge, experience and writing skills while making a positive contribution to the organization and to grow in a learning environment.

HIGHLIGHTS OF QUALIFICATION:

Computer literate: experience working in a help-desk environment.

Strong analytical, problem solving skills and follow-through skills.

Able to work independently and as a cooperative team member.

Excellent writing and communication skills.

Committed to excellent service and customer satisfaction.

EDUCATION:

January 2015 COMPTIA security+, Net+ and Linux+ (studying for Exam TBD)

May 2014 Digium Asterisk Certified Administrator - DcAA

October 2011 New Horizons computer learning center, MELVILLE, N.Y. COMPTIA A+Certified

May 2004 Farmingdale State University, Farmingdale, NY

BS Degree in Computer Engineering Technology

BS Degree in Electrical Engineering Technology

Relevant Courses Work:

Digital Design, Communication Circuits, Microprocessor Interfacing

and Control, Automated Testing and Signal Processing, Robotic and

Control Systems.

May 2000 A.A.S Degree in Construction/Architecture Engineering Technology

May 2002 A.A.S Degree in Electrical Engineering Technology

CORE PROFICIENCIES:

- Windows 2k, XP,Vista, 7,8,10 - Cisco Routers/Switches - Visual Basic

- Research Analysis - Basic Computer Hardware - Business Development

- Microsoft Office Suite/XP - Microsoft Office 2003/2010 - Hubs/Switches/Ports

- Leadership/Team Building - Time/Deadline Management -Cat 5

- TCP/IP - Inventory Management - Multi-Tasking

-Corel Draw, HTML - Auto Cad R10-R15 -Remedy

-Hardware implementation - System repairs/upgrades -Computer servicing

-Antivirus software - System security settings -NAS storage

- FTP, SSL, SSH, Telnet, RDP, VNC, TeamViewer

- Understanding of Active directory

-Working understanding of Linux, Unbutu, CentOS(Including Asterisk), RedHat -Working knowledge of programming in Assembly Language, C,C++

EMPLOYMENT EXPERIENCE:

2013-2015 GlobeComm Systems, Associate Wireless Engineer

Hauppauge, NY

Assist lead engineers in commissioning and integration of network elements

Investigate and resolve call failure issues within network

Fault diagnosing and troubleshooting

Respond and manage all trouble tickets in Remedy system

Analyze the system traces in Wireshark

Aid the wireless team in the rollout of GSM, CDMA, UMTS and LTE networks

Provide Level-1&2 support for daily operational issues and customer service support

Assist with Administration of Asterisk servers

Perform T.D.S. updates to the Star Solution CDMA Unix systems

Work with other departments that interconnect GSM/CDMA/ZTE systems

2012-2013 GlobeComm Systems, NOC Engineer

Hauppauge, NY

Monitoring of open sea vessels via Satellite.

Monitoring of satellite footprints and teleports

Point of contact for client related support issues.

Research Issues with the on board server rack

Resolve networking and network routing issues

Manage, provision and maintain all GSM systems on board the vessels

Create training process for new NOC engineers

Train all new hired NOC engineers

Trained overseas personal

Making administrative and configuration changes to live systems.

Updating and creating reports.

Undertake projects and perform additional duties

Work with other departments that interconnect NOC elements

2011-2011 MindShift, NOC Engineer

Contract, September to December-Commack, NY

Monitoring of Internet connections via snmp and icmp.

Monitoring of AS/400 Systems and Windows Servers (2003-08R2)

Research inoperative connections

Resolve networking and browser configuration problems

Assist with desktop PC hardware and software problems

Initial point of contact for client related support issues.

Making administrative and configuration changes to live systems.

Undertake special projects and perform additional duties as required

Resolving Blackberry and Blackberry manager issues

Administer with Active Directory

2011-2011 Flexible Business Systems, Support Analyst

Contract, May to September-Hauppauge, N.Y.

Large-scale rollouts for hospitals and other businesses.

Hardware and software installation, upgrades, and maintenance.

User profile and domain migrations from old to new domains.

2008-2010 Owner/Operator, Capital Laser LLC.

Holbrook, N.Y.

Senior sales partner for a large client base with specific and detailed requirements.

Responsible for developing new methods for customer retention and growth.

Established and maintained excellent working relations with clients.

2005- 2007 Senior Technical Support Representative, Cablevision Corp.

Bethpage, N.Y.

Provide first call resolutions and/or escalated issues regarding OOL and OV.

Developed action plans for new hires to ensure the highest quality of support to our growing customer base.

Responsible for supporting customers who were porting their phone number from another provider to Optimum Voice.

Worked directly with other departments such as Billing and Collections and BISC voice services.

Excellent call control used to ensure superior customer satisfaction.

2004- 2005 Technical Support Representative, Cablevision Corp.

Bethpage, N.Y.

Configure and troubleshoot online connectivity via the phone.

Configure and troubleshoot multiple e-mail clients via phone and Citrix GoToAssist.

In-depth knowledge and use of Remedy to maintain detailed customer records.

Utilized by leads and supervisors for customer escalations.

Utilized by supervisors and trainers for peer-to-peer mentoring.

Active member of TSG technical committee supporting the call center desktops and network.

Contact this candidate