Kimberly S. Misak

Raleigh, NC, 919-***-****

acs340@r.postjobfree.com, https://www.linkedin.com/in/kimberly-s-misak-8b98b838 Page 1 of 2

PROJECT MANAGER / SENIOR BUSINESS SYSTEMS ANALYST with over 11 years of experience managing web-based and mainframe-based technology solutions in the financial services, and biotechnology industries. Effective skills in program/project management, business analysis, and problem resolution. Strong collaboration, time management, communication, and problem solving skills. Skills/Competencies:

Program Management Vendor Management

Project Management Software Development Lifecycle

Business Analysis Regulatory/Compliance

Document Management Service Management Lifecycle

Technical Writing Process Improvement

Leadership Process Mapping

Training/Facilitation Customer Experience

Software Applications/Tools: MS Windows, MS Office, MS Project, MS Visio, SharePoint, Salesforce.com, Daptiv PPM, Service Now, Fannie Mae (DU/DO), Freddie Mac (LP, LP.com), MISMO data standards, Genworth underwriting and other business systems and tools (XML and Oracle apps), Desktop and Mobile applications; TrackWise AR, LiveLink RMS, EasyLabel, MIMS, SQL Server, SAS/MIDAS, Crystal Reports, other Ad Hoc Querying tools, other documentation storage solutions. PROFESSIONAL EXPERIENCE

Genworth Mortgage Insurance, Raleigh, NC 06/2008-12/2015 Operations Specialist/Business Systems Analyst

Led cross-functional team projects to identify and maximize opportunities to improve products, services, and business processes using sound (Waterfall and Agile) SDLC methodologies:

Managed Freddie Mac’s Loan Prospector version changes to business system, resulting in compliance with the GSE, and no system downtime

Retired a Loan Origination System, saving the company contract costs of ~ $100K per year

Designed and implemented Lender Commitment/Certificate document changes, measurably improving customer experience, and assuring compliance to new GSE regulations

Modified multiple business Loan Origination Systems to comply with Dodd Frank Act, Fair Credit Reporting Act (FCRA), and Government Sponsored Enterprise (GSE) regulations

Increased the number of Lenders and vendors submitting their documents via SFTP by 50%

Coordinated process changes with document-printing vendor, saving company printing costs of ~

$50K per year

Demonstrated and trained 7 employees on 5 different business systems, resulting in knowledge transfer, and increasing unit testing productivity for company

Promoted initial project requests through Intake Process, saving the company time and money by focusing on higher priority scored projects

Consulted with business users to resolve problems; manage, assign, and prioritize service requests resulting in compliance to established Service Level Agreements/Objectives (SLAs and SLOs)

Co-Chaired, managed, and strengthened the company’s Women’s Forum Network’s partnership with InterAct for 4 consecutive years, resulting in company record monetary donations (totaling ~$27K), and expanded the InterAct Empowerment Center’s community outreach

Volunteered, analyzed, identified, and presented 3 additional suitable club locations within Wake County for Boys and Girls Club, resulting in saving the organization over $50K by professional volunteers completing the project

Kimberly S. Misak

Raleigh, NC, 919-***-****

acs340@r.postjobfree.com, https://www.linkedin.com/in/kimberly-s-misak-8b98b838 Page 2 of 2

Wyeth Biotech (now Pfizer), Sanford, NC 2004-2008

QA Analyst / Quality Assurance

Served as site liaison for enterprise business systems between business process owners, Corporate BPM team (located in PA), and other global site liaisons; Managed multiple enterprise, and site-wide applications; designed specifications, Standard Operating Procedures, training materials, et al:

Managed enterprise-wide system at the site level for ~ 800 employees, increasing productivity

Managed new labeling solution project, resulting in compliance to FDA regulations, and eliminating risk of litigation for non-compliance

Facilitated and presented classroom business system training sessions to ~ 100 employees saving the company ~ $100K by completing the training in-house

Streamlined and designed a Job Aid for a document scanning system process, saving the company over $200K on the purchase of new servers

Glaxo SmithKline (formerly Glaxo Wellcome), Zebulon, NC 1996-2004 Senior End User Computing Specialist, Tech Ops IT

Minimized production downtown by overseeing all IT functions for 2nd shift production staff; coached and trained new co-workers and production staff on current and new technologies:

Supervised, trained, and coached support technicians, increasing productivity by ~ 90%

Oversaw all IT functions (network, telecomm, and applications support) for 2nd shift Production staff, and consulted with on-call support teams as needed, minimizing production downtime

Consulted with other IT Project Teams to effectively manage infrastructure upgrades, resulting in meeting production rollout schedules

EDUCATION

Master of Business Administration. 2009. Strayer University. Concentration in Management. Bachelor of Science in Information Technology. 2004. University of Phoenix. TRAINING

Project Management Professional Trained currently studying for certification exam Six Sigma Green Belt Quality Training

International Institute of Business Analysis (IIBA) training Toastmasters International-Competent Leader certified VOLUNTEER

Toastmasters (TM) International – VP Public Relations, Secretary InterAct Empowerment Center

Boys & Girls Clubs of Triangle

Food Bank of Central and Eastern NC

Habitat for Humanity

Contact this candidate